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Business Profile

Shed Builder

Timber Creek Structures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shed Builder.

Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Timber Creek Structures has 2 locations, listed below.

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    • Timber Creek Structures

      3843 Youngstown Rd SE Warren, OH 44484-2836

    • Timber Creek Structures

      3903 Belmont Avenue Youngstown, OH 44505

    Customer Complaints Summary

    • 224 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************************

       

       

      ase. I can't help but believe that they will continue being untruthful to me and this nightmare will continue. Their phone numbers are ************ or ************ or ************ Thanks, ***********************

      Business Response

      Date: 09/26/2023

      Will b coming soon. Was shooting for last Friday . But didn't work out. Will get u a date this week.** . And we will help.with the block the best we can .

    • Initial Complaint

      Date:09/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/2/22 my husband and I each contracted for a building. We paid $600 as a downpayment on the two buildings. As of today, 9/22/23, neither of the buildings have been delivered, we have heard from these people only when WE call THEM. They always have an excuse for why we don't have the buildings; i.e. not enough workers, yours are 10th in line and will soon be built, we are building them this week. I requested a refund of my downpayment and was told that there is a 15% fee for cancelling. I told them I did not think I should have to pay a fee when they are the reason I don't have the buildings. Today (9/22/23), I was told my orders had been cancelled and I was being sent a refund; however, the refund would take 12 weeks to process.

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ******** to have the structure completed in 2 weeks, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  

      Regards,

      *************************

      Business Response

      Date: 09/15/2023

      Going soon

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the offer made by the business in reference to complaint ID 20607637, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.



      This is the same response I have been getting for months and it is not a response - I want this company to take ownership of the binding contract they made with me and provide an exact date they are delivering my shed and stick to it.  



      Regards,



      Andrea Magerko






      e than she is saying. Go there and see for yourself!!! I just want my shed or my money back in cash - how I paid. I was trying to resolve this peacefuly - they had their opportunity. I have never ever had to file a complaint against any company. I am physically sick from all of this, losing sleep, losing working hours. This place needs to STOP TAKING NEW ORDERS!!! Just be honest with your customers! I don't know how they sleep at night. I want my shed by Sept 25 or a full cash refund. If not I will be suing for breach of contract not to mention the concrete pad I got poured for the shed which was not cheap.

      Business Response

      Date: 09/15/2023

      Coming soon

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a shed from Timber Creek Structures in ********** with a delivery time of 1-3 weeks. We called multiple times last week and kept getting the run around. When we called this morning we were told by the receptionist that they had not started building yet and had no timeline. When We called back and requested to speak with a manager. When we received a call back he was extremely dismissive and kept cutting me off and told me i could just have my money back. When we called back to cancel we were told that we would be charged a 25% cancellation fee of $1,000. There have been reports online of people getting the run around for over a year and some who still have not received their purchase. This company is scamming people out of money and not delivering on their end of the order. I would like assistance in resolving this issue as I am absolutely not paying a $1,000 fee to cancel a building which has not even started being built and is passed the expected delivery time.

      Business Response

      Date: 09/15/2023

      They owe us 833.00 

    • Initial Complaint

      Date:09/12/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Drove an hour there on 2/23/23 and ordered my shed gave them a **** deposit was told 3-6 weeks called them after 6 weeks and they said the salesman put the wrong date on the invoice so they said they will get on it immediately and they still haven't drove back up there in July and talked to the owner personally and he told us it would be done after the 4th he called me and told me personally that it would be delivered the second week of July and still no shed call them twice a week and they keep giving bogus excuses and telling me it will be delivered the next week 7 months later and no shed sad part is they are still advertising their sheds barns and decks for sale

      Business Response

      Date: 09/12/2023

      Will b coming soon. Have a great day 

    • Initial Complaint

      Date:09/12/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 4/20/2023 purchased a shed from this company paid in cash in full. Instructed that the shed would be delivered in **** weeks. I waited till 13 weeks to call and find out and estimated time when I was instructed multiple times that my invoice was on the owners desk i asked for a call back to confirm date and never recieved one. So every 3-4 days i continued to call and get the same answer. Was not until I asked either for a refund or a date after multiple weeks of calling and also being told lies that one person said the owner was on vacation. Then the person I dealt with on ******** and in person told me that was a lie and that the owner is in every Friday. Also asked for the accounting person number and was told by the office that it's the owner, come to find out that from the person that I dealt with on ******** told me it's the owners wife. After receiving a date of 9/11/2023 of delivery I waited at home all day and did not receive a call nor shed. Attempted to call business today with no answer.

      Business Response

      Date: 09/12/2023

      As soon as it is ready we will call delivery was never scheduled . Not sure what u r saying . The lady that does the accounting is in only on Fridays . Have a great day . Office is **********. Have a great day 

    • Initial Complaint

      Date:09/11/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

       

      Business Response

      Date: 09/11/2023

      Absolutely. 

    • Initial Complaint

      Date:09/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a 10x16 foot shed on May 27, 2023 I put down $2000 that same day. The total was $3362.63. The day we ordered the shed, we were told the shed would be finished and delivered within **** weeks. It is now Sept 8, 2023. I called August 7 for an eta and was told by ******** the note on my order form says the week of August 28th. So I waited for a call. No call. I call the week after. It took me calling several people, several times to even get a call back. Then when she called back, I was told, you will get a call this week for delivery. That week came and has gone. No call. Again I'm trying to track down these people to find out what's going on. I either want my shed before Sept. 18th or my money back. I should have read the reviews before ordering. My next step is to go in to the office and speak face to face about it.

      Business Response

      Date: 09/21/2023

      Already delivered 

    • Initial Complaint

      Date:09/07/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

       

      Business Response

      Date: 09/07/2023

      Will get u delivered in the next 2 weeks . **

    Timber Creek Structures is NOT a BBB Accredited Business.

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