Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timber Creek Structures

  3843 Youngstown Rd SE Warren, OH 44484-2836

• 

  Timber Creek Structures

  3903 Belmont Avenue Youngstown, OH 44505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shed from Timber Creek Structures on 09/07/22. I was told 10-16 weeks for delivery. I made an initial payment of $1864.64 on 09/07/22.
  
  On 11/15/22 I called to make a second payment. I was told that their credit card machine wasn’t working so I needed to pay via Venmo. So on 11/15/22 I made my second payment of $1864.64 via Venmo to someone in their office named Lana Pistory with a note that it was “2nd payment of 14x20 garden/garage”.
  
  In February of 2023 the owner promised me delivery by end of March (which would be 32 weeks as opposed to 10-16 weeks)
  
  On 02/23/23 the office called informing me that my shed would be built and delivered the 3rd week of March. (I have this voicemail saved)
  
  In June I was promised again that delivery was happening in a week. (9 months waiting now)
  
  On 08/24/23, after waiting nearly a year, I canceled the order. I’m told that a refund will take 3 months and that I’ll be charged a 25% restocking fee. This is absolutely unacceptable! I waited a year and received nothing. They never even built my shed and now they want to charge me a restocking fee and take another 3 months to process a refund. This company needs to be shut down. They are a scam. I will be filing a claim with the Attorney General’s Office of Ohio demanding a full refund to be processed immediately.
  
  DO NOT DO BUSINESS WITH THESE PEOPLE!!!!

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shed from this company around 2020-2021. Ever since the purchase I have been experiencing water infiltration. I have tried to caulk a few areas on the roof. Is attempted to put a shield above one of the doors and am still unable to stop the water from coming in. At the rate this is going this shed will not last us 5 years due to rot.

  Business Response

  Date: 09/07/2023

  Send pictures and copy of invoice . **********. We will repair if on our end . 

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  

  They told me the 25th, which is tomorrow but when i called to confirm a time, the lady told me that they dont have anything scheduled for delivery and she wasnt sure when it would be ready. She told me there was a **** on the 5th of September but she didnt know what for. So what day will it be? 
  Regards,
  
  *************************
  
  
  

  
  contact, but if I can't get the shed then I want an immediate refund, I will not wait **** weeks for my money back. If I get a refund then I will have wasted the money in leveling my yard.

  Business Response

  Date: 08/22/2023

  ALREADY GAVE HIM A DELIVERY DATE NOT SURE WHAT ELSE I CAN DO . 

• Initial Complaint

  Date:08/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an 8' x 12' storage shed on March 24th, 2023. Total price of $1,590.00 and put $800.00 cash down payment the day of the order in person. Timber Creek Structures committed to a 3 - 8 week delivery time. As of today, August 7th, 2023 I have not received the structure. Many phones calls have taken place with the company continually pushing the delivery date back. Was contacted by the Business owner *** on June 30th, 2023 and was told that delivery would take place no later than July 9th, 2023. Delivery was never scheduled and I have not heard from the company since then with no response from phone calls and voicemails. The business has not attempted to resolve the late delivery and breach of contract.

  Business Response

  Date: 08/07/2023

  Will get delivered ASAP. **

• Initial Complaint

  Date:07/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a shed from timber creek structure over two months ago and I keep getting excuse why they did not start building my shed as of this date or delivered it as of date 8/30/2023 all I keep getting is promises and excuses from and promises from sales people *******, ***, ***** and the owner *** when speaking with *** he gave me attituded and said if I cancel my order he will keep 25% of my deposit of $1,400.43 and they keep changing my delivery date also I never signed a contract that they promise to send me all ******* did was send me a text message of my order and one picture she sent me of my order on top the date is ****** out and change to another saying due date 8/10/2023. I hope I am not being scam out of my money I gave them. I am reaching out to you about this concern because now I reading there is a lot of complaints about this company that has been filed against them and I'm hoping I'm not becoming another being taking of advantage of. Thank you for reading my concerns.

  Business Response

  Date: 07/31/2023

  Not at timeframe yet no idea what u and ******* are talking about. 

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/17/23 I purchased a utility shed from Timber Creek Structures. I was told I was required to put 1/2 the total cost of the shed down as a deposit and the balance COD. I was given a build and delivery date of 4-8 weeks from the 4/17 purchase date. On 6/15 my new home purchase was confirmed and I wanted to update the colors of my new shed if at all possible. I called to inquire if it was possible, or if it was too late and the shed had been build. I was told that it was not to late as my shed was going to production the following Monday 6/19. I was told it would take approx a week to be built and painted, that it would be delivered the following week and they would call me closer to the date that it would be delivered to give me an exact delivery date & time. I heard nothing from the company for over 2 weeks. Between 7/8/23 - 7/12/23 I called multiple times and left multiple messages for someone to call me back to get an update. I received no return calls. I finally called again on 7/12/23 and spoke to *******. I explained to ******* that we were well past my expected delivery date, and I had made a deposit for over $1,400. She said she my shed was done but they were down to one delivery truck. She would talk with the owner *** and get me on the schedule the following week. She would call me over the week to confirm as he does the coming weeks delivery schedule on Saturday evenings. On 7/19/23 I called and spoke with ***** and explained to her what ******* had told me and that I had not heard from her yet. ***** was rather rude and basically told me she doesn't know why I was told that because my shed has not even been built yet, then basically rushed me off the phone almost outright handing up on me.

  Business Response

  Date: 07/24/2023

  WILL B COMING SOON . HAVE A GREAT DAY.