Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timber Creek Structures

  3843 Youngstown Rd SE Warren, OH 44484-2836

• 

  Timber Creek Structures

  3903 Belmont Avenue Youngstown, OH 44505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 sheds on June 3rd 2023, they told me delivery would be in August! I called to find out why I hadn't heard from them and they said they were behind and September 11th was my new date. I wasn't happy as I had peacocks that had to go outside and that's what one of the 2 sheds were for. I waited, only to call in September and them to say First week of October. They promised the very latest!!! October has come and gone. They told me it was on the building floor mid October and they would call when it was built. It's now November12th and I havent heard a peep! I either want a full refund or my sheds!!! I had to build a temporary enclosure for my peacocks, but it won't last long before they outgrow it!!! I need both sheds 2months ago!!! Oh yea and I tried to warn people under their post on ******** only to be blocked! Wish I had checked BBB before I gave them 3,623$!! I feel like I have been more then patient! If this isn't resolved soon, small claims court is next, But really hope we don't have to go that far.

  Business Response

  Date: 11/13/2023

  Coming soon

• Initial Complaint

  Date:11/08/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took a down payment for a shed in April was told it would be ready by mid august been on the phone with them since August and they keep giving me excuses as to why it’s not ready finally got a call it would be ready in 10 days they have called me twice to set up a delivery date and time had to take both days off of work and they never showed up called the office and no one in the office can give me any info asked to have the manager or owner call and still haven’t heard from anyone

• Initial Complaint

  Date:11/06/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, Erin, and I signed a contract (New Order) for a 10x20 garden/utility shed on 17April2023. My wife drove to the place of business and paid full $3,736.25, including the price of the shed ($3,500), delivery ($20), and tax ($216.25). The order form shows $0 balance. The contract indicated 3-10 weeks for delivery, with a "due" date of 26June2023. We started to contact them in early July because the delivery date was missed. We have called and talked with the company no fewer than a dozen times. Sometimes we left messages, most times they would call us back, however, they never had a direct answer on the status of the shed being built or the delivery date. About 2-3 weeks ago I told them that I was going to contact the BBB and if there was no resolution after that I was going to consider legal action. The delivery of the shed is now 5 months late. Last time I spoke with them, on 2 November, I told them that winter was approaching and that may complicate their delivery.

• Initial Complaint

  Date:10/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 9/20/23. Timber Creek Structures was paid in full $1,601.25 for an 8 x12 shed Serial Number 812U that was to be delivered to Huntsburg at no charge. Shed was already prebuilt. The shed has never been delivered. I have made over 15 phone calls and drove to their business location, left several messages and spoke to them personally. They just keep giving excuse after excuse. They have called a couple times to ask if I will be home to deliver the shed, I have always said yes and waiting around all day long for them to never show up.

• Initial Complaint

  Date:10/30/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 4th I ordered a chicken coop from this company. I was told 6-8 weeks for delivery. At 8 weeks with still no word I called the company. They apologized and said they were running behind and it would be a few more weeks. I said okay. I called the company again 4 weeks later and I was told I was scheduled for delivery the week of October 23rd. With no word from the company about scheduling a drop off day I called the company again the Friday of that week. I spoke to two different women both claiming they didn’t know when the coop would be ready or delivered. I requested a full refund as I highly doubted the word of this company. It was also a red flag that they made me pay cash down. The second women I spoke to told me I can not get a full refund only 50% because there is a “ cancelation fee”. I attempt to explain how this was unkind treatment and unprofessional. I was told “ I won’t be going into this with you “. I was told I’d get another follow up call about canceling the order that afternoon and as of this complaint I am still waiting. This conversation was 16 weeks after ordering the chicken coop that was promised at 8 weeks. I do understand delays and I was very patient with this company but I want my money back for both lack of actually ever receiving the product and my aggravation and time.

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 12x10 shed for $2000 on September 6, 2023 at one of Timber Creek Structures locations on Belmont Ave. I physically walked in the shed with an employee and was told that this one would be mine. I was told 3-4 weeks for delivery and I still have not received my shed. I have contacted them several times by phone and when I went to the location on Belmont Ave the shed that I was told was mine was no longer there and No One had any idea where it was. I went to *************************** to their so called plant address and it was actually on the opposite block/street. My story is like many other reviews Ive read and I just want my shed or my money back!

  Business Response

  Date: 11/02/2023

  ALREADY DELIVERED 

• Initial Complaint

  Date:10/23/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seen this advertisement on line and went to the address given, to buy a shed that was marked down as a return. The guy said he didn't know if it was still available so he called to find out. The lady said it was still there and he gave me the address and directions how to get there. I went there and saw the shed and picked out the color roof and filled out the paperwork and wrote a check out. They asked when I would like them to deliver it and I said the week of the 23rd (of July). That gave them 2 weeks to deliver it and gave me time to take down a part of my fence to make sure they had room. I went there on a Saturday and they cashed my check that Monday. The week of the 23rd came and went and I called them to find out what happened. I left a voice mail and no one returned my call. I called again and was put through to someone who I didn't see that first meeting. She said their driver quit and they were trying to hire another driver and to give them a couple of weeks. I didn't hear from anyone so I called again and asked what happened. The lady I talked to said I should hear from him soon. When I asked "who was him?" She didn't answer and just said he will contact me. I asked again who this person was she never replied to my question. I have called a couple more times and the last time she said it will be delivered the first week of October. It is the middle of October and still no shed. Every time i have spoken to someone, it is another excuse. I researched and found complaints on this company about people not getting their sheds for up to two years. I would like my money returned in full. I am not paying for restocking fee. I wonder how many people they showed the same shed to and got their money also for that same shed. My fence is still apart and back yard is open to anyone and including animals. I hope you are able to help me in this matter. I am recently widowed and feel like I am being taken advantage of. Thank you for your time in this matter.

• Initial Complaint

  Date:10/18/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shed from the company back in May they took a down payment and told me it would be delivered by the middle of August I’ve been calling them since Sept to see what was going on when I do get to talk to somebody they have giving me every excuse in the book called today to tell them I don’t want it and they told me that they are charging me a 25% cancellation fee

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The garage was not installed properly into the space provided! Was given the wrong garage door, and was told that they would come and install the correct garage door and as of this date 10/01/2023 it has not been installed! Just want this matter resolved!

  Business Response

  Date: 10/02/2023

  AS SOON AS THEY COME AVALIABLE WILL DO

• Initial Complaint

  Date:09/29/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid check 6625.00 for deposit on a on-site 24x28 built shed to timbercreek structures on 7-30-2022. Was informed they could not build after they accepted my bid and even said I was in accepted and was being processed for build. After year of rarely answered calls, they first agreed to give me materials and I was to build build myself. Upon arrival with truck and trailer i was told they have only part of materials and didnt know i was picking up so they agreed to a 12x24 utility shed to be delivered Monday July 10 2023. I have yet to receive shed. I have dates of all my calls and when they've replied calls. All I get are excuses and excuses. They have no actual current address, moved . Currently they are working out of warehouse in Austintown oh off connecticut and meridian in an industrial rundown area with not address or advertising.