Reviews

This profile includes reviews for Lower.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lower.com

  8131 Smiths Mill Rd New Albany, OH 43054-1183

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  Lower LLC

  8621 Robert Fulton Dr STE 150 Columbia, MD 21046-2637

Review Details

• Review fromChelsea P

  Date: 08/10/2022

  As this was our first time going through a refinance, we had many questions. **** made the process so smooth and easy for us, and did everything he could to help us understand everything. He even helped with questions that came up after the closing! He reached out to the other departments to ensure that everything was taken care of for us and always kept us up to date. I would highly recommend **** to anyone looking to get a loan through Lower!

• Review fromRachel W

  Date: 08/10/2022

  The process of our refinance was pretty easy. There were a couple minor issues along the way but nothing crazy. ****** answered all our questions in a timely and professional manner. I enjoyed working with ****** and we look forward to working with him in the future.

• Review fromKate S

  Date: 08/10/2022

  ***** was so helpful and knowledgable throughout our entire loan process. As first time home buyers we weren't sure what to expect but ***** was always quick to answer any questions we had and made the process go so smoothly!

• Review fromChris H

  Date: 08/09/2022

  ***** was a pleasure to work with. My refinance had several unique obstacles that had to be overcome for it to be successful, and ***** was able to help navigate through them all. The entire process at Lower.com was quick and efficient and the level of communication was always high. I would 100% use them again.

• Review fromSheila R

  Date: 08/09/2022

  Mr. ****** ***** is extremely professional, diligent, knowledgeable, an expert on what he do. He walked us through all the steps, answered all our questions and made us feel comfortable from the beginning. He very easy to talk to and truly cares about his clients. He was extremely responsive to our queries any time of the day. Rates were going up by the day and he make sure he locked us at a great rate. We tryed alot of lenders before finding Lower. Clising was easy and smooth. If the opportunity arise, we will love to work with ***** ***** in the future. Thanks again for our home equity loan and great experience.

• Review fromJohn W

  Date: 08/09/2022

  The entire experience with Lower.com and especially with ************************* was excellent and a pleasantly good surprise with a larger mortgage company. I have taken out and/or refinanced a total of 8 mortgages, most of them using smaller brokers/companies (i.e. credit unions, local banks), and I got the same level of personalized attention from ************************* that I received from the smaller banks. 10/10 would absolutely recommend!

• Review fromTim W

  Date: 08/08/2022

  When deciding to refinance I reviewed various lenders. I was dissatisfied with most, including one that would call daily from different VOIP phone numbers. Lower was different. Specifically ***************************. As a person who values service above most all else I appreciate his attention-to-detail and drive to handle each case individually based on the needs and circumstances of the borrower. **** opened communications with the underwriter at the beginning of the process so the solutions would already be in place for the final approval.**** is someone who embraces accountability and solutions, not excuses. If there is an issue on their end, **** will provide a reason and a solution. I appreciate working with someone who takes my refinance as seriously as I do.If I decide to refinance again My first call will be to ***************************.T. W. In Tennessee

• Review fromAmanda H

  Date: 08/08/2022

  ******* was very helpful walking us through the home buying process. As first time buyers we had many questions. She answered all our questions quickly and got us to closing right on time!

• Review fromRory R.

  Date: 08/06/2022

  I was sentva letter today . 08/06/2022 . Stating Lower's data was breached . My name , my SS. number , phone number , ID's , address . Was all accessed by someone not affiliated with the company . I'm sure I wasn't the only one .

  Lower.com

  Date: 08/09/2022

  Thank you for notifying us of receipt of the data breach letter, regarding an incident in December 2021, and for expressing your concerns. Lower LLC is the parent company of Homeside Financial. We were able to confirm, that in July 2020, you initiated a mortgage application with Homeside. This is why you were notified via a letter through our third-party provider regarding an incident in December 2021. We sincerely apologize for the concerns this created and appreciate the feedback provided. You would like to provide more information, please contact us at your earliest convenience at ************ or ********************************* you - Lower.com *************

• Review fromJamie P

  Date: 08/05/2022

  The process was much more simple than I expected. This was our first refinance and **************. My loan ******** ****************************** helped make that happen. He was always prompt with getting back in touch with me when I reached out via text or email and always answered if I called. The electronic signing was easy and the actual notarized signing was done in our living room (the closing agent came to us). Would definitely recommend Lower.com.