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Business Profile

Mortgage Lenders

Lower.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Lenders.

Reviews

This profile includes reviews for Lower.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lower.com has 2 locations, listed below.

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    • Lower.com

      8131 Smiths Mill Rd New Albany, OH 43054-1183

    • Lower LLC

      8621 Robert Fulton Dr STE 150 Columbia, MD 21046-2637

    Customer Review Ratings

    4.76

    Average of 136 Customer Reviews

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    Review Details

    • James M

      Date: 08/04/2022

      Lower.com is by far the WORST company we have EVER worked with. They do not reply to you when you need answers and if they do reply, you get a text saying I do not know but I can get an answer for you by 12pm tomorrow - then it will be 6pm the next day, everyone will be out of the office and you will still not have an answer. ******************* was extremely disrespectful and uneducated about the whole process. Everything she said was a lie to get us off the phone. She fired our loan officer and didnt even have the decency to tell us until 2 days later when we asked her what happened. We went that long with no contact from Lower.com after they missed our closing date.They lie, manipulate and delay your entire process because they are unprofessional and completely disrespectful. They just want your money and will never do a single helpful thing for you. ********************************** was fired during our loan process and Im pretty sure that was because the lack of service we received and I will NEVER allow anyone to ever work with this company that I care about. **** told me she thought we closed 2 different times and was unaware that we STILL didnt close. We had no loan officer at all at the end and she was responsible for what happened and still didnt know anything going on. I am disgusted with her work, and everyone else involved. I will share this review everywhere I can to protect someone from making the same mistake we did. We HATE Lower.com.

      Lower.com

      Date: 08/09/2022

      Hello ******** ***** and foremost, we want to apologize for your experience with us, and any unmet expectations. We have shared your experience with the appropriate parties, and are diligently working with the third parties involved in your transaction. If you would like to provide more information, please contact us at your earliest convenience at [email protected]. Thank you - Lower.com

    • Katherine A

      Date: 08/04/2022

      Fantastic Experience!I just closed my refi with Lower.com - what a great experience! I had 2 months before I could refi (FHA rule) and I had called my current lender and they told me to call back in July. I then connected with ***************************** and he did not recommend I wait, he suggested we start the process, so I did! Everything went very smoothly - ******* was fantastic at guiding me through everything. He would proactively reach out to me and let me know how it was going, he would respond very quickly to any inquiries I had and even when my loan moved to another Lower.com employee, he still kept in touch and monitored everything from beginning to end and then some - he reached out after the closing and congratulated me. I am beyond impressed with the level of service ******* provided - because of *******, I will always look to Lower.com for my loan needs. Thank you Lower.com and HUGE thank you to *******!!

    • Leisa S

      Date: 08/02/2022

      I worked with *************** and *******************. They did a great job. Duk was very receptive, consistently responded to my messages promptly. Very knowledgeable, kind and personable. **** was also very kind, responsive and personable. Very knowledgeable as well. Thank you Both!

    • Melissa M

      Date: 08/02/2022

      We took the suggestion from our realtor to talk with *** at Lower.com for our home loan. Best decision we could have made. *** was so amazing from start to finish. Answering all of our questions and alerting us when to expect correspondence that needed review and signatures. I was new to the process and *** was professional and patient to walk me through every step. Thank you ***.

    • Sandy D

      Date: 08/01/2022

      ***** was amazing from the first initial call. He listened to exactly what I was looking for and let me know within minutes if my expectations could be met. He didn't try to talk me into something that I did not want and process was started immediately. I was kept informed throughout the entire process and could't be happier with my experience at Lower.com. I will recommend ***** and his team to everyone I know!

    • Katie F

      Date: 08/01/2022

      ******************* and ******************* with Lower were fantastic to work with! Saved me over **** a month in debt consolidation through a cash-out refi.

    • Mike L

      Date: 07/31/2022

      With the help of *******************, loan consultant, our HELOC loan process was simple and easy. He was available after hours and kept me informed with the progress. Also, ***********************************, loan processor was super responsive. Thank you both for working tireless to help close my loan.

    • Mark S

      Date: 07/29/2022

      It was my first time buying a home, and I knew very little about the process. ***************************** helped every step of the way. He broke down the numbers easily so I could understand. He exhibited such wonderful customer service and confidence. Without *********, it would have been extremely overwhelming. I highly recommend him to everyone!

    • Elizaveta M

      Date: 07/29/2022

      We closed on our first home with Arianna; *** was super responsive, quick, and incredibly helpful! *** got me the lowest rate I've encountered on the market, made sure to walk me through everything I needed to do and answered all my questions. *** also communicated with everyone involved and kept me in the loop. Cannot recommend Lower, and especially ******** enough!

    • Matthew C

      Date: 07/28/2022

      Working with ***************************** was a very pleasant experience. He leads conversations with honesty and integrity and does everything possible to get you the best results. I would recommend him to any of my friends and family with confidence.

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