Reviews
This profile includes reviews for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 705 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRamona S
Date: 11/02/2024
Great scheduling and follow up communication.Technician was knowledgeable and took time to problem solve.
Greenix Pest Control
Date: 11/27/2024
Thank you for your feedback! We always aim to keep our customers informed about their services! Our service pros are trained and armed with great products to solve each unique situation as needed.Review fromSteve Z
Date: 10/31/2024
**** did a great job calling in advance of his arrival, explaining exactly what he was going to do upon his arrival and asking if we had any issues with pests and what he could do to address them. He efficiently executed his responsibilities by wiping for spider webs, dusting for bugs and spreading granules on the lawn to keep insects from creeping towards the house. He also pointed out some possible areas for 'bridging' - bushes/branches close to the house that allow pests to avoid pesticides to enter the house. So far, Greenix has done a good job for us. We have been approached by several competitors, but remain loyal to Greenix as long as they continue to provide the level of service that employees like **** exhibited.Greenix Pest Control
Date: 11/27/2024
Thank you for your review! We're delighted to hear that **** provided world class service and clearly explained everything he did.Review fromValerie G
Date: 10/30/2024
I was misinformed from the beginning and could not get the salesman to come back to discuss my issues. When I tried to contact the company I had to speak to an operator outside the ** and I was told I would get the agreement and time to review before moving on. This was not the case. One treatment I had caused so many spiders that I couldnt even watch out my back door because of the webs. When I tried to contact the company I never received a response or call back. Today when I finally got ahold of someone, it was an operator outside the **. I had to wait to speak to someone in this country and when I finally did he didnt seem concerned about the spiders. I was told that what happens when they spray they all come out ????? He seemed to be talking from a script so I didnt get the customer support so I cancelled the service. Within in minutes I was charged $249 as a cancellation fee. I would recommend this company, they are out for money not customer satisfactionGreenix Pest Control
Date: 11/27/2024
Thank you for your feedback. We apologize for any confusion regarding your account. After reviewing our records, we can confirm that this issue has been resolved. If you have any additional concerns, please feel free to reach out.Review fromDax C
Date: 10/29/2024
***** was excellent! Very informative, explained everything and got us a great deal with our package!Greenix Pest Control
Date: 11/27/2024
Thank you for sharing your experience! We're glad that you chose us, and we look forward to taking care of your pest control moving forward!Review fromMichael T
Date: 10/27/2024
****** did a great job! He was here when expected and was very professional.Greenix Pest Control
Date: 11/27/2024
Thank you for your review! We're delighted to hear that ****** provided world class service and was professional! At Greenix, we take pride in servicing our customers. Please let us know if you have any other questions or concerns.Review fromAnnaka K
Date: 10/25/2024
BBB please help me this company has multiple reviews that say the exact same thing they are signing up people for 12 month contracts and taking advantage of woman I spoke with the account manager **** and I tried to explain everything to him and he admitted there was never a confirmation that she wanted a subscription they also hung up on me multiple times. Is there something you can do there is a pattern with this business. They are lying to customers just to make a saleGreenix Pest Control
Date: 11/27/2024
Thank you for sharing your experience with us and we apologize for any miscommunication regarding your service. We understand your frustration and will look into this to ensure clarity moving forward. If you have any questions about anything, please contact us directly so we can get your concerns resolved.Review fromJoseph S
Date: 10/23/2024
Inquired about a rodent inspection/quote. I was told by the sale *** I needed to sign paperwork ahead of the inspection to facilitate service if there was need upon inspection. When the technician arrived they just did the work without my approval. I was then billed for the service/subscription. I had more quotes scheduled with other pest control companies. I did not agree to the work with Greenix. I called customer service to complain. They agreed it did say in my account that they were to call BEFORE doing any work on site. They said they would refund but never did. I ended up reversing charges on my card and have since been sent to collections. I called Greenix again to dispute the charges and was told even though they did the service without my permission i would still need to pay for the baits that were placed. Why should i pay for work i did not ask for? Your technician did not read the note in my account and took it upon himself to do the work. Do yourself a favor and avoid doing business with Greenix. Expensive and shady business practices.Greenix Pest Control
Date: 11/27/2024
Thank you for your feedback. We apologize for any confusion regarding your account. After reviewing our records, we can confirm that this issue has been resolved. If you have any additional concerns, please feel free to reach out.Review fromMarvin H
Date: 10/23/2024
Review for Greenix ********************* and Unnecessary Roadblocks Im extremely disappointed with Greenix's refusal to process a simple advance cancellation request. When I reached out to notify them well in advance of my intent to cancel service at the end of my contract, I received a vague and unsatisfactory response stating that they were "unable" to place an advanced cancellation hold on my account.This raises serious concerns about why they are making it so difficult for customers to leave. It feels like they are deliberately creating obstacles to keep people locked into their service longer than necessary. I gave them plenty of notice, and I expect a company to handle such a straightforward request efficiently and without complications.I hope others consider this before deciding to work with Greenix.******Greenix Pest Control
Date: 11/27/2024
Thank you for sharing your experience. We apologize for any frustration and inconvenience you've encountered. Please contact us directly so we can discuss your concerns and find a resolution that works for you.Review fromLorrie K
Date: 10/21/2024
***** was great. Made us feel valued as a greenix customer. Great communication with tech and office. Great customer service.Greenix Pest Control
Date: 11/27/2024
Thank you for your review! We're delighted to hear that ***** provided world class service and clearly explained everything he did. Please let us know if you need anything else!Review fromMark S
Date: 10/18/2024
This was our first service and it was a great experience. **** was very professional and thorough in explaining all he was going to do.Greenix Pest Control
Date: 11/27/2024
Thank you for your feedback! We have professionally trained service pros and we're glad that **** was able to meet your expectations.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.