Reviews
This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 166 Customer Reviews
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Review fromJoe A
Date: 02/24/2025
Do not got with Paycor, absolutely horrendous experience. We now have yet another issue to resolve with the *** because Paycor did not pay taxes to them for Q4. This is the second time in one year this has happened, which puts in jeopardy with the *** and we'll most likely face penalties. How can a payroll company miss paying taxes on payroll?? This should be like breathing for a payroll company. We stopped using them as of December 2024 because of all the issues we've experienced and we just got a notice from the *** that our Q4 taxes haven't been paid, but Paycor sure took our money. I'm sure it's going to be a chore to get them to correct this now. It's been so incredibly frustrating that I'm actually lodging a complaint on the Better Business Bureau, which I have never done. I can't believe we have another situation with the ***. I've never had an experience like this with any vendor or software. I'll echo another review I saw...the worst ever!Review fromJeff P
Date: 02/22/2025
DO NOT use this company! By far the worst customer service experience of my life. They charged me a monthly penalty for apparently having the wrong tax ID when I showed them screen shots showing them otherwise AND with a system error on their severely outdated website. They hung up on me twice and couldnt tell me why they wouldnt refund me. They are thieves. STAY AWAY!Review fromRenae H
Date: 02/20/2025
They have the absolute worst customer service I have ever experienced! If I had known how bad they are, I never would have switched one of my client’s payroll service to them. I have struggled for 6 weeks to get them to correct THEIR mistake on a W2. Still NO. Resolution! (I am a self-employed accountant for local small businesses in the ********* Michigan area. I have well over 40 years accounting experience, and have had my own business for 25 years.)Review fromUlysses R
Date: 02/14/2025
It's the worst payroll company you can work with. This is the worst customer experience that I have ever experienced. They will not allow you to speak with the supervisor, the customer service is rude, and will not listen to the issues that the customer is facing. They overcharge the clients and don't take accountability for their mistakes. If you want to scream at yourself for signing a contract that has policies that don't align with common sense then feel free to frustrate yourself. For instance, I had no payroll run, and they charged me for 15 active employees and would not remove them from the invoice. By the way, they charge you for every employee. Then they held my W2s hostage because they overcharged me and wanted me to pay this overpriced invoice. Emails take several days to respond and then it still doesn't offer any solutions. THE WORST EVER!!!!!!!!!!!!!!
Paycor, Inc.
Date: 02/21/2025
Thank you for sharing your detailed feedback. We value your input and it has been shared with out team.Review fromJustin C
Date: 02/13/2025
I’m writing this review not with the expectation that Paycor will take notice, but to warn fellow business owners: Do not, under any circumstances, work with Paycor. If you choose Paycor as your payroll provider, be prepared to solve all your issues on your own. Their so-called “support team” will either end the chat or hang up on you if their first attempt at a solution fails. I was locked out of one of my companies for a staggering three months due to the incompetence of their support staff. We made the decision to terminate our relationship with Paycor back in October 2024, yet here we are—still being charged monthly fees for a service we no longer use. Paycor even admitted that our representative, Abbey V., failed to properly terminate our contract, but they offered no financial compensation for this clear and costly error. Despite countless emails, our case has been “escalated to support” for weeks, yet they continue to withdraw money from our bank accounts without resolution. This level of negligence and disregard for their clients is unacceptable. If you value your time, money, and sanity, avoid Paycor at all costs. I highly recommend working with a local payroll provider instead. Since making the switch, we’ve experienced exceptional support and service—something Paycor utterly failed to deliver.Paycor, Inc.
Date: 02/21/2025
Hi ****** - Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. We have reviewed your account and can confirm that our team is actively working on resolving the issues you've raised. Your case has been escalated to our support team, and we are committed to addressing this matter promptly. We appreciate your patience and understanding as we work towards a resolution.Review fromAmy B
Date: 02/05/2025
RUN WHILE YOU CAN. This is the worst payroll company I've ever had the misfortune to work with. They ****** me in with (admittedly) very good events/trainings, so I figured their company was amazing and their payroll service would reflect that. NOPE! Apparently, they put all of their resources into creating this front that they are a good company. The entire sales pitch is a complete lie and I'm pretty confident the only reason they are in business is because they lock you into a contract and then find ways to charge you extra fees at every possible time and do so quietly so if you don't notice every extra transaction or bump in your regular charge you'll never know there's an issue. They told me there would be a dedicated team of people to help me navigate things as my company grew, that they would help with tax issues, complete regular checks to help us find any issues, etc. Well they run regular checks alright, but just so they can quietly bill you extra. There is no team, you can barely get in contact with customer service. And when you do it takes 1000 emails to get the answer you need. They take FOREVER to "look into" issues so that you'll eventually forget that they owe you money back and then can't explain it to them again so you're just screwed. Recently they even made me re-onboard one of my existing employees so they could do something with taxes that didn't make sense (and we've been in business for 10 years) but the whole thing was a backend issue they should have been able to fix. Instead, they inconvenienced me AND charged me an extra fee for their extra work. This company should never be allowed to do business as a payroll provider. If they have any soul they should pivot to business training but even that I bet they'd still find a way to prey on people and steal money from small businesses. DO NOT EVER DO BUSINESS WITH PAYCOR. RUN FAR AWAY!Paycor, Inc.
Date: 02/21/2025
We appreciate your feedback. To help us investigate these issues further, please create a case through our platform so we can look into your specific concerns. We will make sure to share your comments with the teamReview fromElena E
Date: 02/04/2025
This is the worst payroll company you can possibly find. Their customer service is the worst, their prices do not make sense, and they have so many hidden fees that you simply don`t know how big your next billing cycle. Please stay away from their servicePaycor, Inc.
Date: 02/21/2025
Thank you for sharing your feedback, we would like to look into this further and work towards a resolution. Please create a case so that our critical response team can thoroughly investigate!Review fromJohn S
Date: 02/03/2025
Paycor *****!! Does not work half the time. Use any other system.Paycor, Inc.
Date: 02/21/2025
Thank you for sharing your feedback - if you have any specific questions or concerns, please contact our support team and we will be happy to helpReview fromG L
Date: 02/02/2025
Horrible company. They were charging me for services and when I asked for a breakdown of the charges, they emailed back a random excel screenshot of an amount that was just typed in. Not professional, no set list of fees, lots of hidden fees. They basically steal your money.Paycor, Inc.
Date: 02/21/2025
Thank you for providing your feedback. We understand your frustration with the charges and the information provided. We will share your comments with our billing and support teams. Please contact us directly at ************ or by logging into the platform and creating a case so we can investigate your account further.Review fromC. C.
Date: 01/31/2025
Terrible customer service. The business model is to lock the customer into an auto pay plan with steep fees to exit. The tax division ineptly handled our company move out of state and then charged exorbitant fees to fix the tax issues. The back and forth and lack of adequate communication led to their dismissal as my payroll processor. I do not recommend this company.Paycor, Inc.
Date: 02/21/2025
We appreciate your review and will share this feedback with our leadership team.C. C.
Date: 02/23/2025
After writing this review I attempted to acquire tax information from Paycor for end-of-year W-2 preparation, information I had a right to since I paid for this, and the "deactivation" division my inquiries were directed to ceased responding to my requests. Very disappointing.
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