Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paycor, Inc. has 17 locations, listed below.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor, Inc.

  2851 Charlevoix Dr SE STE 210 Grand Rapids, MI 49546-7093

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  Paycor, Inc.

  7692 Angel Dr NW North Canton, OH 44720

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  Paycor

  11405 N Pennsylvania Street #100 Carmel, IN 46032

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  Paycor, Inc.

  2550 W Tyvola Rd STE 150 Charlotte, NC 28217-4543

Review Details

• Review fromGreishka G

  Date: 01/29/2025

  Seems when you transition to their now partner (Paychex) you are worthless. After 8 years with Paycor we decided to transition to a PEO model with Paychex. We had grown with Paycor and at the end of the relationship counted on 15 client IDs, as we grew the service got better (naturally they sold us more technology and "bundles".
  On December 20th (still an active client) I was made aware that a remote employee was reported under Florida Unemployment instead of his home office in Texas and he was unable to collect unemployment. I reached out to them and followed their instructions to create a case- it is now January 29th and after multiple and I mean multiple attempts to reach out to customer service and basically any contact I had from sales, client success, and implementation to help me get this former employee help in correcting nobody has even responded. Latest response on January 22nd is that it can take up to 20 more business days! I guess due to an admin error the employee would just need to forfeit any financial help during this time.
  Funny how sales and implementation teams respond faster than lightning when you are growing and suddenly go silent when you need the most support. Thanks Paycor I will remember this. ****** ** *****
  

  Paycor, Inc.

  Date: 02/21/2025

  Thank you for sharing your experience. We understand your concerns regarding the unemployment tax setup. It's important to note that while we provide guidance and suggestions, the responsibility for setting up and managing unemployment tax details ultimately lies with the client. We appreciate your feedback and value your input.

• Review fromLori P

  Date: 01/22/2025

  Do NOT use Paycor. We got migrated over by our former payroll company and the transition has been horrible. They take money out of your checking account without notice, without invoices, and without reason. They say they provide a service based on * fee and then all of a sudden the * fees double and you are left chasing your money. Go anywhere else but here. We have already moved to a local provider. The *************** Department should investigate this company. Finally, your implementation manger will be a ghost once you process your first payroll. It's all about getting the documents signed, getting the first payroll processed and collecting their fees then they are gone.
  

  Paycor, Inc.

  Date: 02/21/2025

  We appreciate you providing this feedback, we will make sure to share it with the team.

• Review fromAriel L

  Date: 01/20/2025

  They don’t even deserve one star but I don’t have the option to put zero stars. We have struggled with this payroll company for the last year plus and finally got out. I am writing this review to forewarn others out there that it’s not worth it to do business with Paycor, even if it means paying a little more to go with another company. Trust me on this.
  Extremely poor customer service, poor communication (took us over 10 days for an email reply), and difficult to use due to poor system and interface. We also got a bunch of unexpected bogus charges and when we tried calling to ask or dispute, took us forever to even get through. We were always waiting for at least an hour to talk to anyone.
  This was like a bad marriage that we could not get out of. Even to cancel, you are required to wait 30 days after writing them to cancel and will still be charged for an additional month of zero service while being held hostage.
  If you want to save yourself a huge headache, definitely steer clear of this company.
  

  Paycor, Inc.

  Date: 02/21/2025

  Thank you for sharing your experience. We understand your concerns regarding the cancellation process. As per the contract, a 30-day notice period is standard to ensure all necessary steps are taken care of. While we aim to resolve 90% of our cases on the same day, we acknowledge that your experience did not meet these expectations. Your feedback is valuable and helps us understand your needs better.

• Review fromErin H

  Date: 01/16/2025

  I oversee both for a midsize company, and the experience I have had with Paycor over the past few years is appalling. I am currently exiting their services and have been provided misinformation on continued access to employee files and a process for document export multiple times. They will lie to you about your limited access and then refuse to allow a solution. I have attempted to connect with multiple departments or anyone who can help. They are currently refusing to provide me with access to certain employee files (either direct access myself or Paycor export of documents with charge). Employee files are federally-mandated to be retain by companies for a certain length of time. This situation and refusal to provide both access to said files and paid services are severe legal violations.When you ask to speak with a manager or someone who can truly assist, the question is ignored or directly answered with "no" - no matter how serious or time-sensitive the problem is. Paycor lost a group of paychecks with us in transition to our address a few weeks ago - it took several attempts to speak with someone who could assist. After the checks were voided, recut & issued - Paycor has still not refunded us the amount of the original voided checks when we were informed an average of 3-5 business days turnaround.Previously I needed a standard W2 amend, the request was not started upon 3 separate customer service requests. After two months of no assistance, a customer service *** told me via phone call that I should "just tell your employee to file for an extension." The amended W2 was finally completed, but only after informing them legal action would be the next steps.When you have a qualifying problem that does require assistance, Paycor only allows you to speak with a generic customer service *** with limited training and no ability to fix problems, or an email that goes to a queue - never a consistent person. Do not ever utilize Paycor.

• Review fromJill G

  Date: 01/14/2025

  The. Worst. Customer. Service. EVER. I do not think I have ever been so heated or rude to any vendor we have ever worked with than the company has pushed me to be. They are absolutely infuriating. Think lots of reverse delegation, next to no real-time support unless you count the chat feature that does not allow you to upload screen shots so you're left explaining things at length, calling in (once you find a phone number) is equally frustrating - I regret changing over from Paychex. We will absolutely be changing payroll & benefits admin providers ASAP.

• Review fromChris T

  Date: 01/08/2025

  Beware this company. So many issues. Late responses. Like a week later. Do not honor there word. Took money and no explanation. Blamed everyone else. Its a circus. Just not worthbthe hassle. Pay more monetly to go to a professional lije **** Do not go here. Its not worth it.
  

  Paycor, Inc.

  Date: 02/14/2025

  We appreciate you sharing your feedback. We understand your frustration and want to learn more about your specific experience.We encourage you to create a case with our support team so one of our consultants can investigate your concerns thoroughly and work towards a resolution.We strive to provide excellent customer service and use feedback like yours to continuously improve our platform.

• Review fromAubree F

  Date: 01/06/2025

  Horrible Customer support. Completely failed implementation. The system looks good from a sales view, but once you actually start working with their product, it is limited and difficult. They make you do everything yourself with no support. No one will call you back, email after email, they send conflicting information out. When you call, support tells you something can't be done, then I pushed and finally got the change I needed done, so they lied because it could be done, but they are lazy and did not want to figure out how to do it. They are not ready to support any customer, especially CA customers with specific time laws to follow.
  

  Paycor, Inc.

  Date: 01/07/2025

  We appreciate you sharing your feedback and your comments with our team. In the meantime, please submit a case through the platform and a manager will be able to look into your account.

• Review fromMICHAEL D

  Date: 12/30/2024

  Paycor is horrible!!!!! Do not use them!!!! My experience mirrors the others listed. The sales team makes all sorts of promises about how great the product is and support is excellent. Both of these representations are *far* from the truth.
  Their integration team did not deliver at all what was promised. I had to spend hours manually doing what they refused to do, despite that's what they promised and were paid to do.
  Furthermore, they held up my third payroll without warning or proper notice. Early Fri am I submitted payroll for Tues paydate. Late Fri pm (well after normal business hours) I received an email telling me my payroll would be deleted if I didn't submit again! Had I been off on Monday, my employees would not have been paid without any notice from Paycor!
  Horrible company. Signing up with them was a terrible decision that I fully regret.
  And as you see from their canned response, they don't care. DO NOT USE PAYCOR!
  

  Paycor, Inc.

  Date: 01/07/2025

  We appreciate you sharing your feedback. We understand your frustration and will share your comments with our team.We're committed to providing a positive user experience and will use your insights to continue enhancing our platform.

• Review fromelizabeth R

  Date: 11/26/2024

  12 months ago we signed a contract with Paycor. We struggled from Nov 1st 2023 until Feb 2024. I had finally had enough they went through 3 project managers etc. They threatened all sorts of items would not let us out of our contract so in April we said ok we will move forward. In April they told us, everything would be great and we proceeded. Every deadline to start payroll was delayed. Hours were spent by my team. Our first payroll was July 1, it has been beyond challenging, the system was not setup right, support is contradictory, one person says one thing the other says something else. We haven't done the setup for Recruiter for lack of time. However we are still paying for it, and they say we cannot cancel. I chose to write this review now - over our current payroll. I have 2 highly paid managers on the phone with paycor for the last 3 hours. Our hourly employees were on the payroll but the managers are not on the payroll. We have 25 employees can you possibly imagine what would happen if we were a big company. Do not use Paycor, ********* R - ****
  

  Paycor, Inc.

  Date: 11/27/2024

  Thank you for sharing your feedback. We appreciate your input and will share your comments with our team. We're committed to providing a positive user experience and your insights are valuable

• Review fromSandy F

  Date: 11/26/2024

  If I could give Paycor no stars for customer support I would. We signed our contract June 30, 2023 to start 2024 off with their system. Two weeks into implementation our payroll specialist left. This was in October. I did not get a new specialist until the week before we went live. I had to figure out everything on my own, only to have the new specialist go in and change things and wreck havoc. Once everything "was up an running", if there was a glitch, I could not and still can not reach anybody - I only get case numbers. Currently having issues with open enrollment for the new year. I can't reach anybody. I have an Critical Response Consultant "working" on it. However, since initial contact there has been no communication and nothing has been done to fix their glitch. Leaving me to not be able to use the software for open enrollment. Mapping was done incorrectly for reports, and I'm still opening tickets to get certain reports mapped correctly. Paycor's Customer Service Motto " Take care of the customer first, when they win we win." I'm not winning - in fact I'm losing, Obviously they are as well.
  

  Paycor, Inc.

  Date: 11/27/2024

  Thank you for sharing your feedback. We appreciate your input and will share your comments with our team.