Reviews
This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 166 Customer Reviews
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Review fromGregory J
Date: 10/10/2022
We have been with Paycor for a few years now and they have been great to work with. I really enjoy all of the new features they are coming out with, and I've never had an issue with my payroll. They also have a great help center with training so I don't need to call in to figure out how to use anything. My only complaint was that it seemed like they were going through some staffing issues in customer service. It takes a lot less time to get someone on the phone than it did last year, however its hit or miss if you get someone that really knows what they are doing. I will say they're always good at getting back to me even if they don't know the answer right away on the call.
Paycor, Inc.
Date: 10/11/2022
Hello ****, we really appreciate your review! We pride ourselves on empowering front line leaders, so it's great to hear how much you like our help center and new features. We look forward to continuing to serve you and your organization!Review fromBrandon S
Date: 10/07/2022
We've been with Paycor for a few years and I've never been impressed with anything they do. Initially we just had problems getting support. We'd submit a ticket and if they responded it would usually take a few weeks. On several occasions I didn't receive a response at all.Over the past year they started making billing mistakes every few billing cycles. Often times it was an incorrectly applied ancillary fee, and we had to expend a lot of time and effort to get the fees refunded. I believe we only got one or two of them credited, for the others nobody ever responded to our support requests.Until now I haven't been a fan of Paycor but I tolerated them. However, their recent price increase was the last straw for us. I was only made aware of the increase when I received a random unexpected invoice. This invoice has different charges and amounts than our typical invoice. So I submitted a support ticket assuming it was an erroneous invoice. Nope, not the case. I received a response three days later about the price changes, which they claim to have notified me on 9/1. First, I am OCD about communications, I would never have missed such a notification. Second, a month is NOT sufficient as there is no way to switch providers in that timeframe. Switching payroll providers is a cumbersome task and requires months of planning. Especially in our case since we also use their time and attendance features. Bottom line, Paycor knows that they can push the boundaries of customer relationships because it is difficult and time consuming to switch providers. I wish my company never decided to switch to Paycor in the first place. And now I get to spend my valuable time researching other payroll providers, and eventually dealing with the process of making the change. But it will happen, because Paycor doesn't deserve my business.Paycor, Inc.
Date: 10/10/2022
Hello *******, I would first like to apologize that you have not been experiencing the level of support Paycor has committed to delivering. We continue to invest in customer experience and make optimizations to our service model so that we can consistently deliver excellent customer service. I have alerted management about your account and a specialist will be reaching out shortly!Review fromJ. A.
Date: 10/06/2022
I dont k or how this company earns an A+If I could give a negative I would. Absolutely the worst business decision I have ever made to switch to this abhorrent excuse for a payroll company.Everything you have read in the other negative reviews is spot on.This is a company with zero Ethics, a fondness for undisclosed fees that kill your budget, no ability to resolve customer concerns, great ability to punt you from one department to another where you just sit and wait for them to call you as you cannot call them, and access to your bank account! Buyer Beware!!!!! They are great at sales and nothing else.Horrible experience from Day 1 and I cant get out!! Im a prisoner of Paycor.Paycor, Inc.
Date: 10/07/2022
Hello and thank you for taking the time to leave your feedback. We apologize that you have not been receiving level of support you expect to receive from Paycor, and it is not the level we have committed to deliver. We are continuing to make optimizations to our service model and invest in our customer experience to ensure we are consistently delivering the highest level of customer service. If you are open to expanding on your review, please email ***************************************************** We take your feedback extremely seriously and would appreciate the opportunity to correct this.J. A.
Date: 10/12/2022
Well, I received your response and immediately sent an email to Paycor listens as instructed.Not surprised to report that I have not heard back from a single person!Review fromKevin B
Date: 09/14/2022
Paycor has been a game changer for my company ever since implementation. I love how user friendly it is and how its set up to work with minimal effort or support. Its saved us tons of time when it comes to tracking PTO and requests off. Easy to see my paystub and performance evaluations etc all in one place! Great product!Paycor, Inc.
Date: 10/04/2022
Hello *****, thank you for the 5 star review! We are thrilled to hear about the great experience you've had with implementation and how much time you've saved. We look forward to continuing to serve you and your organization!Review fromDanny B
Date: 09/02/2022
Zero customer service, long wait times on the phone only to be told that they could help me with my issue that it was another department. After filing the issue with whatever department that was never available I was told someone would reach out to me to resolve the issue. No one ever called. I called again asking why am I being charged the extra fees for the information missing on my account which I had already given them. lol nice again they cant help, and I cant be transferred over to the department so they had to file another complaint within there system. No one called again, my next bill I was continued to be charged the extra fees. I called back and told them to cancel my service immediately. They then told me they couldnt cancel my service over the phone its not there department. I said transfer me to that department, well I cant, then I told them I wasnt getting off the phone until my services was canceled. She took my information to cancel my service. Next minth, I get a bill again, same extra fees added on. Another month and I finally receive a email showing that my service had been cancelled, instead of them paying my taxes on my employ for the third quarter like they were suppose to, they took the tax money, took out all the money for the continued service that was never cancelled and then told me it was my responsibility to pay those taxes, they also told me they are not sending out w-2s on my behalf even though thats what I was paying them for. So they took there money from my tax money that was paid for my employee and put the burden back on me. Terrible terrible terrible company. Do not trust this company. They will steal your money and then ***** youPaycor, Inc.
Date: 09/07/2022
Hello *****, we apologize for your experience and understand our team has worked with your organization regarding your concerns, and issue has been resolved. We are continuing to make optimizations to our service model and invest in our customer experience to ensure we are consistently delivering the highest level of customer service. If you have any additional questions, please reach out to us at ****************************************************Review from
Date: 07/06/2022
Terrible service. Expect up to 3 months for any issues to be resolved, even if it tax related caused by Paycor. So, you will be incurring penalties and interest from state revenue services, and have no urgency by Paycor to resolve the situation. We will be moving away from Paycor, as they really do not care about customers.
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