Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Kroger Company has 2526 locations, listed below.

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  The Kroger Company

  1014 Vine Street Cincinnati, OH 45202

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  Fred Meyer

  930 Old Steese Hwy Ste A Fairbanks, AK 99701-3167

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  The Kroger Company

  4579 Wall Triana Hwy Madison, AL 35758-9305

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  Kroger

  7090 Univ Dr NW Huntsville, AL 35806-1728

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  The Kroger Company

  1101 Beltline Road SE Decatur, AL 35601-6545

Review Details

• Review fromSindi M

  Date: 03/16/2025

  I called kroger.com about a issue at kroger regarding a instanta kart and the operator was very rude and was a asshole

• Review fromShaun P

  Date: 03/11/2025

  Kroger will fail to deliver food, tell you they are bringing it back, then wait all day to cancel the order with no explanation, then fail to honor the same prices, coupons etc. They always try to offer some garbage $5 or even $25 credit to the account, but all I want is my food delivered. They will not honor the same prices as when ordered because their weekly ad changes. They do not reactivate coupons that are now used up. They are scamming people, I am sure. And they have constantly failed to meet their end of the bargain with no consequences and they refuse to allow me to be connected with anyone in a position of authority or with local control of the delivery service. They are, frankly, aware of their position as the sole option besides ******* for delivery services and they are really disrespectful to people with disabilities who rely on their services.

• Review fromLisa S

  Date: 03/07/2025

  I purchased someone from your store a cashier confirmed it with my ID. I paid with my debit card. I had the receipt in my hand. I peaked down the aisle to see if I saw my mother and my daughter. I never left the front of the store never went down the aisle once I didn’t see them I walked towards the exit receipt of my hand and associates. Told the security guard to stop me Then took the receipt from my hand which the items were on there. She told her that she needed to search the bag, which was three items in the bag. I told her that I wanted my money back another associate came running and asked me what’s going on because she just seen me pay. I told her that the associate is making a big scene and accusing and having the security guard search my bags when I never left or move from the front of the store she then told me if the alarm went off, they have a right to search me. I never made it to the front of the door or even left the store for the alarm to go off and I still have the receipt in my hand, which the lady still made a scene she said that if the alarm did not go off and I had the receipt, she was trying to figure out what was the problem. I told him that I wanted my money back she called for the manager Simone and Mitchell came out. Simone, began to roll her eyes, and as I was yelling at the associate the manager told me to shut up. I began to tell her do not tell me to shut up. She the threaten to call the police on me in front of my mother and my daughter once she figured out what was going on she asked why did they stop being the first place if I had a receipt? I told her that they were wrong and she know they were wrong. She said I’m the manager and I told her congratulations. I’m one too, and that’s not how you conduct business. Yall wrongfully did me and I’m looking in the process of getting a lawyer because I don’t appreciate it

• Review fromCynthia D

  Date: 03/04/2025

  I always get my groceries on the 3rd of the month becasue that is when I get my SNAP Benafits. But today of all days, my order did NOT get deliver. Why because they sent a driver who does NOT know the Florence area and NO they did NOT even go into my APT complex. So how was they suppose to deliver my order or find my apt if they do'nt go into my complex, ( I have at least two witness). And I am a Boost Member and they did NOT want to make it right. They send to WAIT until my money goeas back into my account (5 - 7 days) and re-order. But I need groceries TODAY. They just DID NOT CARE!

• Review fromLeslie W

  Date: 03/01/2025

  Kroger's digital coupons discriminate against elderly folk who are not tech savvy. Signs in the store advertise a lower price for items and in fine print say it's a digital coupon which is often not noticed. The customers are then required to go online, login to their account, choose the digital coupon, and add it to their card in order to get the discounted price. Which for many elderly people is totally beyond their skills. I have complained to the store and the Kroger'scorporate office of Kroger's and Was told that when a customer realizes they did not get the digital price they can come to customer service at the store and have it arranged for them to receive the discount.. However many senior citizens will not even notice they've been overcharged by the time they leave. Digital coupons are an inconvenience for most people but it takes advantage of the elderly because they are not tech fluent. Especially since many are on fixed income What would be ideal is for the store to have Kroger's elderly customers automatically receive the digital price as a courtesy. This might be possible if age were listed on the account when the customer signs up. Automatically offering them the discount would be a major advertising favor to let people know that Kroger's is concerned for senior citizens.

• Review fromGeorge M

  Date: 03/01/2025

  kroger has revised their online shopping content . The changes are to benefit Kroger and not the customer. The "weekly ad" is hidden " in the content and 2 weeks ago it was there for all to see. The digital coupons have been changed to low selling goods and over 65% are not food necessities. The only real savings are the weekly digital coupons. kroger offer free delivery and pickup at the expense of the in store shopper. Where are all the attorney generals ? Go figure.

• Review fromTeresa S

  Date: 02/20/2025

  I asked for $10 to be put on a gift card. The cashier put $200 on the gift card.?? I am farting to get my money back as it wasnt supposed to go on The Kroger gift card.

• Review fromBarbara L

  Date: 02/19/2025

  I placed an order with Kroger Delivery and paid the fee charged. When the order was delivered, they took more money from my checking account because of "Kroger policy." This caused my checking account to overdraft with two companies for fees and penalties of $200.00. When I called, they offered a $50.00 store credit. This is not good business practices.

• Review fromRodger F

  Date: 02/18/2025

  I'm 72 years old and disabled I go to the Kroger's in Martin's Ferry Ohio a lot. Probably 8 or 10 times a month spending probably around $700.00 to $800.00 a month. On 2-12-25 I was there shopping I bought some juice the sign said two for $5.99 with card . But after getting home I noticed on my receipt they charged me $6.99 each. I got 4 bottles it should have been $12.00 but I was charged $28.00 so I called the store a lady told me her name and the next time I came to the store. To tell who ever was at the service department that I talked to her and they would give me a refund. So I recently went to the store and went to the service department. There was all kinds of employees standing around talking doing nothing. And I stood there for 30 minutes before anyone came to help me. And I walk with a cane I have bad legs and knees. And I can't stand for a long time. So this you guys comes and said he was a astance manager. Right from the start he was rude and smart to me. And a couple times said something real low to his self a smart remark. I asked him what he said. And then he even got ruder and smarter. Slammed my receipt down and told me to leave. That he didn't have to put up with me a 72 year old vet isn't that something. And I'm a very good customer maybe not anymore. And I've had that sort of thing happen before where they have something on sale and they over charge you. I was disrespected and treated very rudely!

• Review fromMichelle M

  Date: 02/15/2025

  They do not even deserve one star. I did an online order for delivery for over $100. The employee picking my order had an issue with their phone & Kroger cancelled my order. They told me I would not get a refund back to my bank account for 4 to 7 business days & that I shouldn’t literally just reorder. I was unable to do this because their hold took up most of the funds in my bank account. They said there was nothing they could do. I called my bank & it turns out that all Kroger had to do is send a fax to my bank with information about the order & the funds would be released immediately. I called Kroger & gave them this information. The Kroger representative said that they cannot send this fax because it hasn’t been 24 hours. They are refusing to help with this even though they are holding my money hostage, they are the ones who canceled the order & I verified that they cannot send see all of the information they would need to fax to the bank. Do not shop from this company, they are not a customer friendly company, especially for poor people.