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Business Profile

Online Payments

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Reviews

Customer Review Ratings

4.15

Average of 116 Customer Reviews

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Review Details

  • Shapana T

    Date: 10/28/2024

    This was my first time using Deferit. I had a bill that needed to be paid via ACH to post to my account right away. The payment method they used was a check and now my water has been disconnected. The manager was willing to work with me if someone spoke with her but they never responded to her. I have sent several emails to see if payment method could be changed. Please beware.

    Deferit, Inc.

    Date: 10/29/2024

    Hi Shapana,

    Thank you for bringing this to our attention. We understand how important timely bill payments are, and we sincerely apologize for any confusion and inconvenience this may have caused.

    Upon checking, we found that we encountered an error while trying to process your bill via ACH. Due to this, we see to it that we acquire your approval before opting for a check payment. As we have received your go-ahead, we promptly sent out the check and have emailed you the complete details for you and your ******** reference.

    We truly value your patience and understanding throughout this process. If you have any further questions or need additional assistance, please dont hesitate to reply to our emailwere here to support you every step of the way!

  • Shanice H

    Date: 10/24/2024

    Great company for when youre trying to catch up on bills, make arrangements and need the extra financial help and flexibility. The customer service is superb!

    Deferit, Inc.

    Date: 10/28/2024

    Hi *******! Were so glad to hear that Deferit, along with our Customer Heroes' dedication to support, has provided the flexibility and assistance you need to stay on track with your bills. If you have any questions or need further assistance, please dont hesitate to reach outwe're committed to supporting you throughout your financial journey!

  • Chinara G

    Date: 10/23/2024

    Great customer service. And great products. I like this app.

    Deferit, Inc.

    Date: 10/24/2024

    Hi Chinara! We're so glad to hear that Deferit works out well for you, especially with our Customer Heroes' support. Anytime you need help, we're here for you! Thanks again for your support!

  • Christina R

    Date: 10/23/2024

    My only downfall is how long it takes for them to reply when you contact support.And the fact that they can't change where your deposit goes back to otherwise, they are great.But i definitely will use them in the future

    Deferit, Inc.

    Date: 10/24/2024

    Hi *********,

    We sincerely appreciate your feedback. Thank you for bringing this to our attention; we appreciate the opportunity to make things right.

    At Deferit, our Customer Heroes are committed to our timely responses.

    In line with our Refundable Deposit, our system will only allow us to refund to the original card used. In cases where the original card payment has been deactivated, we can simply furnish you a receipt of the deposit's refund that you may present to your current financial institution for crediting.

    Thank you for your patience and understanding. If you have any questions or need further assistance, please don't hesitate to reply to our emailwe're eager to support you every step of the way and learn more on how we can improve your Deferit experience! Thanks again for your continued support!

  • Casi S

    Date: 10/22/2024

    "I can't recommend Deferit enough! They went above and beyond to help me, and their customer service was top-notch—quick to respond and incredibly helpful. They even assisted me in improving my credit, which I truly appreciate. The entire process was smooth, and their team made sure I was well taken care of at every step. If you're looking for a reliable service with amazing customer support, Deferit is the best!

    Deferit, Inc.

    Date: 02/05/2025

    Thank you so much for sharing your seamless experience with us, Casi! At Deferit, our Customer Heroes are dedicated to supporting you to your satisfaction and we're glad to hear that you find our services reliable. Anytime you need assistance, we're always here to help!

  • Tarra A

    Date: 10/14/2024

    I was having issues with my account. They worked hard until they got the issue resolved. I will be using Deferit to pay a bill in the near future.

    Deferit, Inc.

    Date: 10/16/2024

    Hi Tarra! Thanks so much for sharing your Deferit experience with us! We're glad to hear that our Customer Heroes were able to sort your account out. Anytime you have questions or need assistance, please don't hesitate to let us know—we're here to help!

  • Mary W

    Date: 10/13/2024

    I was charged the initial fee to use the program which was $29.98 and know where on the app did it state that California was not apart of the 4 payment plan. They did not inform me until I paid that amount. I instantly cancelled my membership once I seen I wasnt offered the program and they refuse to send me my money back. They need to state what states qualify ! I obviously need the payment plan because Im struggling. Without stating what states qualify, this is false advertisement. I just want my money back.

    Deferit, Inc.

    Date: 10/16/2024

    Hi Mary,

    Thank you for bringing this to our attention; we appreciate the opportunity to sort this out for you.

    We are pleased to let you know that we have promptly processed the refund for the $29.98 for you and have sent you an email containing the details for your reference.

    If you have further questions or need additional assistance, please don’t hesitate to reply to our email. Your feedback is important to us as it helps ensure we provide the best possible service.

    Thank you for your patience and understanding.

  • Blessed H

    Date: 10/01/2024

    Deferit is awesome it has really been a great help to me. The customer service is top tier, they do everything they can to help you, no matter what the situation is. I highly recommend Derfeit.

    Deferit, Inc.

    Date: 10/02/2024

    Hi Blessed! Thank you so much for sharing your experience with us! Were glad to hear that Deferit and our Customer Heroes have been extremely helpful to you. Rest assured that we're committed to supporting you throughout your financial journey. Anytime you need assistance, we're here to help! Thanks again for the support!

  • Brittant B

    Date: 09/29/2024

    Always willing to help and work with you when you need it.

    Deferit, Inc.

    Date: 10/01/2024

    Hi Brittant! Thank you for sharing your Deferit experience with us! We're glad to hear that Deferit and our Customer Heroes are always available to support you whenever you need it. Please dont hesitate to reach out anytime you have questions or need assistancewe're always here to help!

  • Bernice W

    Date: 09/26/2024

    Deferit is a great resource for my kind of situation. With my work hours being reduced during the summer season, Deferit has worked out fine. The customer service is outstanding....Thank you!!

    Deferit, Inc.

    Date: 09/30/2024

    Hi *******! Thank you so much for sharing your Deferit experience with us! Were glad that our service has been a great fit for your summer situation. Your feedback means so much to us. Anytime you need assistance, please dont hesitate to reach outour Customer Heroes are always ready to support you throughout your financial journey!

Deferit, Inc. is NOT a BBB Accredited Business.

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