Reviews

Review Details

• Review fromKeith M

  Date: 05/18/2025

  Ive canceled my monthly service yet you are still trying to charge my cc for monthly charge!! And no response from you via email on cancellation or anything and I paid you off on any bills that I owe

  Deferit, Inc.

  Date: 05/21/2025

  Hi *****,
  
  Thank you for bringing your concern to our attention; we appreciate the opportunity to make things right.
  
  Weve sent you a detailed email outlining the full resolution, addressing your concerns.
  
  If theres anything else we can do to assist or clarify, please dont hesitate to reply directly to our emailwere eager to support you however we can.

• Review fromAngela M

  Date: 05/16/2025

  They are so awesome to work with seriously not just one associate but I've dealt with a few and they were all great.

  Deferit, Inc.

  Date: 05/19/2025

  Hi ******,
  
  Your feedback means so much to us; thank you so much for sharing your experience! At Deferit, our Customer Heroes are committed to addressing your concerns to your satisfaction.
  
  If you ever need anything, please don't hesitate to reach outwe're always eager to support you.

• Review fromMargaret B

  Date: 05/11/2025

  Deferit is a lifesaver, and the customer service is phenomenal.

  Deferit, Inc.

  Date: 05/13/2025

  Hi ********,
  
  Thank you so much for sharing your Deferit experience with us! We're so glad to hear how you find our services reliable, especially when you need it most.
  
  Anytime you need assistance, our Customer Heroes are always committed to supporting you to your satisfaction.

• Review fromShari S

  Date: 05/08/2025

  been using the service going on 3 years now. ended up having some financial issues last year and was able to set up a payment plan to pay off my balance and keep my account open. its super helpful and convenient, i couldnt recommend it more.

  Deferit, Inc.

  Date: 05/09/2025

  Hi *****,
  
  Thank you so much for taking the time to share your Deferit experience; and for being with us for three years now (and counting)!
  
  Were especially glad to hear that flexible options like our payment plan helped you navigate financial challenges while keeping your account active. Providing a service thats both helpful and seamless is exactly what were committed to, so its great to know its really making an impacting difference.
  
  We truly appreciate your continued trust and supportknow that were here for you every step of the way on your financial journey.

• Review fromSharonette P

  Date: 05/02/2025

  Best company to be with. Been with them over 2 years. Everyone should sign up. Great experience and customer service

  Deferit, Inc.

  Date: 05/05/2025

  Hi **********,
  
  Thank you so much for your ongoing support and for being part of the Deferit community for over two years; we truly appreciate your trust. We're thrilled to hear that our Customer Heroes have made a meaningful difference in your bill-budgeting experience.
  
  Your kind words are a reminder of why we're so passionate about what we do. If you ever need anything, we're always here to support you on your financial journeythanks again for the recommendation!

• Review fromSelina G

  Date: 05/02/2025

  I've been with Deferit for several years and it's help me maintain my daily responsibilities. I had a unfortunately issue a couple of days ago and didn't quite understand why my balance was tremendously reduced. I reached out to them and Mr. ***** understood my issues. He explained why, but to me it still didn't make sense. He reached out to the in house staff about my concern. I must add that both understood my issues and granted me more than what I needed. My hats off to the entire Deferit team for going above and beyond to assist me with this stressful time. They really helped my situation. Thanks Guys!! I'm a customer for life!!

  Deferit, Inc.

  Date: 05/05/2025

  Hi ******,
  
  Thank you so much for being a loyal Deferit customer over the years; we truly appreciate your continued trust in **. We're sorry to hear you experienced a confusing situation recently, but we're very glad that our Customer Heroes like ***** listen closely and get things resolved in a way that brought you peace of mind.
  
  Your kind words about our dedication mean a lot. Were committed to supporting our customers, especially during stressful moments, and it's rewarding to hear that we were able to make a difference when it mattered most.
  
  Thanks again for taking the time to share your experienceand for sticking with us. Were honored to have you as part of the Deferit community.

• Review fromBilly W

  Date: 04/29/2025

  Caring, personable customer service staff who proved to me they are human rather than people working from home who don't care about their customers. I felt appreciated and important as a customer. I highly recommend this app to help pay bills.

  Deferit, Inc.

  Date: 04/30/2025

  Hi *****,
  
  Thank you so much for sharing your experience with us!
  
  At Deferit, were committed to building a team that leads with empathy and treats every interaction as a conversationnot just a transaction. Were so glad to hear our Customer Heroes delivered on that promise.
  
  It means a lot to know you felt appreciated and seenthats exactly the kind of experience we strive for, and its incredibly rewarding to know it resonated with you.
  
  Thanks again for the kind words and for recommending Deferit to others!

• Review fromRONALD B

  Date: 04/18/2025

  I would like think deferit for working wth me on my payment and the customer service was helpful wth the emailing me fast. Thank you

  Deferit, Inc.

  Date: 04/21/2025

  Hi ******,
  
  Thank you so much for sharing your experience with us!
  
  At Deferit, our Customer Heroes are dedicated to assisting you quickly and make things seamless. Fast, helpful service is something we always strive for, and it means a lot to know that it made a difference for you.
  
  Anytime you need support, we're always here to help!

• Review fromRoosevelt B

  Date: 04/18/2025

  I have been apart of the Deferit family for well over two years. Recently during account reviews my original Limit was @ $1200, during the review it was adjusted to $400. I reached out to ************* and shared my thoughts on how this impact changed my ability to use this option in case of bind. They reviewed my participation and granted me my original status back @ $1200. Thank you Deferit for seeing the value in this customer!

  Deferit, Inc.

  Date: 04/21/2025

  Hi *********,
  
  Thank you so much for taking the time to share your experience with us, and for being part of the Deferit for over two years!
  
  Were so glad you reached out to our Customer Heroes; it's great to know how we were able to sort things out on your account to your satisfactionit's what we're committed to. Its important to us that long-standing customers like yourself feel supported and valued, especially in moments when flexibility matters most.
  
  We appreciate your trust in us, and were always here throughout your financial journey.

• Review fromJazmine A

  Date: 04/18/2025

  My name is ******* ********. I have been using deferti for a few years with no issues however, recently a bill was paid and applied to the wrong account as I have two accounts with the same company the company quickly refunded me for the wrong payment however it has been Grueling, trying to get this returned by default and they are still consistently trying to charge me for a bill that was already returned by the original company. I have sent the company several emails. They keep sending me generic messages back instead of actually providing a resolution to the issue. I dont get a lot of credit as it is and I think it is not worth me keeping the service for this hassle.

  Deferit, Inc.

  Date: 04/22/2025

  Hi ******************************start="159" data-end="162"> Were truly sorry for any inconvenience youve experienced; we understand how important it is for billing matters to be handled quickly and accurately.
  
  Weve reviewed your concerns carefully and followed up directly via email with the resolution you've opted for. While we regret the inconvenience this caused, we're glad we were able to work with you toward a solution.
  
  We appreciate your patience and the chance to make this right. If theres anything more you need support you with, please dont hesitate to reply to our emailwe're eager to help and improve your bill-budgeting experience with us!