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Business Profile

Online Payments

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Reviews

Customer Review Ratings

4.15

Average of 116 Customer Reviews

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Review Details

  • Elisha J

    Date: 04/18/2024

    So happy with this company, it has helped me so much!!

    Deferit, Inc.

    Date: 04/26/2024

    Thanks for sharing your Deferit experience! We're happy we could help you along your financial journey. 

  • Robin H

    Date: 04/11/2024

    Tried to pay my spectrum bill with them and I get a call from spectrum letting them know someone was trying to close my account. Sounds like a huge scam to me!

    Deferit, Inc.

    Date: 04/26/2024

    Hi *****,

    At Deferit, our mission is to support our customers in managing their bills and enhancing their credit scores! We're genuinely sorry to hear about the frustration you encountered while paying your Spectrum bill, and we apologize for any inconvenience caused. Rest assured, we've looked into the matter thoroughly and  we're fully dedicated to getting this resolved for you.You should have received an email from us already, aiming to address this and ensure your satisfaction. We're  always here for you every step of the way, and we're eager to assist you. 

  • Cheryl B

    Date: 03/01/2024

    Tried to sign up and paid the monthly fee. Problem is when I try to verify my number I don't get a verification code. I contacted customer service and asked them but they said they can't fix it right now. So I asked for my payment back and they refuse.

    Deferit, Inc.

    Date: 04/26/2024


    Hey *******, 

    We understand it's frustrating when things don't go as planned, but don't worry we've got your back! We've just sent you an email confirming that we've refunded your membership fee as requested. Plus, here's some good news: your phone number is now successfully verified, and your account is good to go!

    Please keep an eye out your inbox for the latest update from us. If there's anything else you need assistance with regarding your account, just give us a shout. We're here to lend a hand and ensure everything is smooth sailing for you.

  • Monique A

    Date: 02/07/2024

    If I had to give no stars I would. Deferit issued a refund to a card thats no longer active. I tried reaching out via the app and it took over 2 weeks for someone to respond. Its been almost two months and I have yet to receive a refund. Highly unhappy.

    Deferit, Inc.

    Date: 05/13/2024

    Hi *******, 

    We're genuinely disappointed to learn about your recent Deferit experience, and we want to assure you that we're committed to resolving any issues to your satisfaction. 

    As part of our effort to address your concerns, we've taken the step of sending you an email to confirm the refund request. Additionally, we've included a copy of the refund receipt for your records, ensuring transparency and clarity in the process. 

    Please know that your satisfaction is our top priority. If there are any other ways we can be of assistance to you, whether it's clarifying any details, providing further support, or addressing any additional concerns, please don't hesitate to reach out!

  • Brian H

    Date: 01/09/2024

    They have no live chat and they do NOT respond to emails. I have been inquiring about a refund for over a week and there is no way to contact them.

    Deferit, Inc.

    Date: 04/26/2024

    Hey *****,

    We're genuinely sorry to hear about the difficulty you faced in reaching us! We understand how frustrating that can be. If you ever need assistance, remember that our friendly customer heroes are just a click away through our live chat feature. Here's the link for easy access: ***********************************************

    We've already sent you a follow-up email and processed the refund to your account as requested.

    If there's anything else we can do to improve your experience or if you have any other concerns, please feel free to let us know. We're here to support you and continually enhance our customer experience!

  • Deshawn J

    Date: 01/06/2024

    The most terrible, awful, unsatisfying service ever. Wouldnt recommend this to my worst enemy. Deferit took my money for a monthly subscription. I unable to use the service. Customer support was of no help. Would not give me a refund after providing bank statements all the information asked and more to identify my identity and emails of past conversations with other reps. **** assured me that my issue has been resolved. I wouldnt recommend this service that is misleading, with false advertising and poor customer service.

    Deferit, Inc.

    Date: 05/13/2024

    Hi *******, 

    Thank you for sharing your Deferit experience with us. We're genuinely sorry to hear that it didn't meet your expectations, and we completely understand how frustrating that must be. 

    Rest assured, we've sent you a follow-up email to confirm the refund request and ensure that all your concerns are addressed to your satisfaction. We're here to assist you every step of the way, and we're eager for the opportunity to turn things around for you. 

    If you need any further assistance or have any additional concerns, please don't hesitate to reach out. We're committed to making things right for you.

Deferit, Inc. is NOT a BBB Accredited Business.

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