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Business Profile

Online Payments

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

    Business Response

    Date: 05/06/2024

    H* ******

    Thanks for raising this issue. Upon investigation, we have found the reason why you were unable to verify and use your account was due to you creating multiple accounts. We only allow for one account which our agent was trying to assist you with. That being said, the refund was already processed when we deactivated your account. If you do not see the refund reflect on your account in the next 5 - 10 business days, please get in contact with us.

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Deferit several times to close the account and they have not done so. I submitted a claim through my bank to stop payment and now Deferit is requesting money to be returned to them from the claim. I initially requested the account be closed several months ago because I no longer use this account and cannot afford to pay for something that I don't use.

    Business Response

    Date: 05/03/2024

    Hi ********,

    Thank you for reaching out to us about your account closure and refund request. We're sorry to hear about any confusion or inconvenience you've experienced. It appears there was a misunderstanding as we were awaiting confirmation from you to proceed with closing your account. However, understanding your situation, we have taken the initiative to close your account and refund the monthly fees you've incurred since your initial request.

    Please expect to see the charges reversed in your account within the next few business days. We value your satisfaction and appreciate your patience throughout this process. If there is anything more we can do to assist you, please let us know.

  • Initial Complaint

    Date:04/24/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good day - I recently tried 2x to have a bill paid ************ Water Works The first time 3/19/24 that was tried the app kept giving error after error when I uploaded the bill from the utility companys website & the app always errored out or says the bill was missing info which it wasnt. I received an email that says the bill cannot be paid online which is false. You can pay online or by phone the bill is very clear. I tried a second time 4/18/24 frustrated same error same issue with the app declining the bill saying it was missing something and it wasnt. A few days later I received a message that asked what my phone number associated with my utility bill which is the same number I use for DeFerit. I have never been asked this before with the previous bill HRSD that was paid online. There is another message I received that says this will be paid by check because there is no option to pay online which is false. You can pay online or by phone. I have a photo of the bill indicating which is the same bill I sent DeFerit 4 times. This new bill I believe was paid by check on purpose to delay payment There is no other option to confirm other than what the app sends you. I paid ****** as my initial payment and received an email saying my bill has been paid which is false which it has not & the utility company confirmed nothing has been received.

    Business Response

    Date: 04/25/2024

    We have looked into the payment method, sent  a  customer follow-up email, and successfully reprocessed the bill using the preferred payment method online.

  • Initial Complaint

    Date:04/23/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************************



     

    Business Response

    Date: 04/25/2024

    A follow-up email has been sent to the customer. We have conducted an investigation into the ************ on the customer's account and have processed a refund in accordance with the customer's request.

Deferit, Inc. is NOT a BBB Accredited Business.

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