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Business Profile

Online Payments

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************



     

    with the negotiation savings is $10/month ($90 regular charge FOR ALL CUSTOMERS - $10 negotiation for this specific plan= $80/month. $10 x 12 months= 120 in savings, which brings it to $60 going to Deferit. Internet: Connect More | Download speeds up to 300 Mbps; Upload speeds up to 20 Mbps $45.00/mo for first 24 months (New customers), then $65.00/mo for months *****, then regular rates apply (currently for existing customers $90.00/mo) Your pricing includes a $10 monthly discount for enrolling in Paperless Billing and Automatic Payments using a bank account. You will receive a $10 monthly multi-product discount for 12 months if you sign up for ************** and activate a new line within 90 days of this order. I still have not received a response.I've paid off both plans and am requesting full refund back.

    Business Response

    Date: 04/03/2024

    We  have sent a follow up to the customer letting them know we have investigated the *********************; concern and provided the customer with a follow up on the result of the investigation and have  provided a refund and deactivated the account as per customer request. 

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After signing up for their services and being charged $14.99 the dashboard showed that I could upload my bill and I was approved for $500. After I uploaded my bill for $361 the dashboard then changed and said I was approved for $200 and of course $70 would have to be paid upfront as the down payment. That wasnt going to be helpful so I immediately canceled the same day I signed up. I was trying to contact them to see when I would be refunded for the membership fee since I hadnt even used it theres no way to get in touch with them when you call the phone number automated service says they are 100% Online chat or email. The chat option is an automated robot with few selections and if your issue cannot be selected in the chat it just tells you they cant resolve your issue. What type of nonsense is that? I have yet to find an email anywhere on their website for them.

    Business Response

    Date: 04/04/2024

    We've sent the customer a follow-up email containing ********************'s contact information, and we've also processed the requested refund to their account.

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/10/2024, I signed up with Deferit. My debit card was immediately charged a $14.99 membership fee. I decided within a 60 minute period to cancel my account without ever using Deferit's services. I would like the $14.99 membership I never used refunded.

    Business Response

    Date: 03/19/2024

    To ensure accuracy and transparency, we followed up with an email requesting verification of the charges when we encountered difficulty confirming them. Our goal is to provide excellent service and address any discrepancies promptly and effectively.

  • Initial Complaint

    Date:03/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In order to sign up for their services I had to pay for a subscription. As soon as I signed up they said they were not supported in my state.

    Business Response

    Date: 03/19/2024

    We want to address a recent concern raised by one of our customers regarding our membership fee. Before charging any customer a membership fee, we always make it clear if our Pay in 4 service is available in their state. If it's not, we give them the option to proceed with their account and other benefits.
    We've since reached out to the customer to address their concerns and have provided a refund to their account as per their request.

  • Initial Complaint

    Date:02/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've canceled my subscription to this company months ago. Also several times I've had to cancel because they keep charging me. They have no customer service number and take forever to email back. They've assured me my account is canceled. Yet they're still charging me. I want them out of my bank account "NO ACCESS ". This company is a scam!

    Business Response

    Date: 03/28/2024

    We've sent the customer an email confirming that their account has been refunded and deactivated. We've also requested additional information from the customer if there are any other discrepancies or issues that need addressing

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps trying to charge my card after membership was canceled. I signed up on 12/26/23 and changed my mind after seeing the fees that they charge for their services. I canceled without using their service on 12/29/2023. I received an email saying that they had high volume of request and could not complete my request at the time. On 12/30/2023 I received an email from ******** saying sorry to see you go but still didn't cancel my subscription. They tried to take money out my account but my card was locked. I sent another email on 01/06/2024 asking them to cancel again. I received nothing but generic emails from ********, **********. This company should be investigated and closed because their business practice is not right. Every month they are trying to charge me a fee that I do not owe.

    Business Response

    Date: 03/28/2024

    We've sent the customer an email confirming that their account has been refunded and deactivated. We've also requested additional information from the customer if there are any other discrepancies or issues that need addressing.

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They led me to believe they would pay my phone bill for me and I would pay them back in 4 payments. Well they took the full bill amount of $200 out of my account and when I asked about it, they said I didn't qualify for their program. So I asked why did they take the funds from me and ******** returned the $200 back to them on 1/25/24. I have sent messages and a screenshot of my ******* account still showing due for $200. No proof of ID, ssn, picture of myself or card was needed to sign up for the program but they are now saying they can't refund me without it. I asked over a week ago why it was needed for the refund when it wasnt needed to withdraw funds and I have gotten no response. But they keep sending me advertisements. I just want back my $200 and I never have to deal with them again

    Business Response

    Date: 04/05/2024

    We sent a follow-up email to the customer and provided a refund after confirming the returned payment.

  • Initial Complaint

    Date:02/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid ***** and they barely respond and no bill was paid i want be refunded my ***** and close my account

    Business Response

    Date: 03/28/2024

    We sent the customer a follow-up email explaining why we couldn't pay their bill due to missing information and we've refunded their account.

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Deferit, Inc. regarding complaint ID ********.

    Sincerely,

    *********************************
    ts and resources available to me. This company reports to the 3 major credit bureaus and reporting delinquencies that are intentionally caused by the company is a fraudulent misrepresentation. I have tried to settle my outstanding payments and can not due to the freeze on my account. It is my hope to settle any balances with this company and sever ties never using them again. There is no address to make payments and no legitimate number to speak to someone so help tickets and emails have been my only option and are being ignored intentionally despite the commenting able to verify my account or respond with what is needed so that I can make payments.

    Business Response

    Date: 04/04/2024

    We emailed the customer to confirm that we submitted the credit report revision on February 29th. Additionally, we asked them to provide more details about their payment challenges so we can look into the issue further.

    Customer Answer

    Date: 04/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Please ensure that my account is not locked further from making my payments and as stated, please feel free to extend my current arrangement. 

    Sincerely,

    *********************************



     

  • Initial Complaint

    Date:01/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I download the app I was under the intention if I paid the $14.99 I was able to use the paying for to pay bills. I tried to upload the bill it said I wasn't eligible so I immediately canceled probably 5 minutes on the website I would like my $14.99 back since I was deceived of getting my bills paid

    Business Response

    Date: 04/05/2024

    We refunded the customer for the membership fee in February and have since followed up to ensure everything is sorted out on their account.

Deferit, Inc. is NOT a BBB Accredited Business.

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