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Business Profile

Online Payments

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

    Business Response

    Date: 05/30/2024

    The Customer is confused between Pay Extra (she refers as Pay Direct) and Security Deposit. Reached out to customer and explained the difference. 

    "Pay Extra is when your available limit is insufficient to cover your total bill amount. For example, if your available limit is $100, and your bill amount is $200, for us to be able to pay your bill, you will be adding extra $100 upfront, then the remaining $100 will be divided into four installments. 


    On the other hand, Security Deposit is required for new account owners who did not meet certain parameters of our account verification process and is fixed to $19.99 amount. This is refundable once you completed your installments for that certain bill, where in your case, Security Deposit is not required."

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deferit is a scam! They hide all sorts of fees that you are not interested in. They claimed they saved me $240 and now expect me to pay them $120 of it but I was not interested in the first place. They should tell you these charges and you should be able to deny or accept them. I dont have an extra $120 for a phone call I could have made myself. Now, I cant cancel because of this charge. I want a refund for my membership and my account deactivated! They are deceiving.

    Business Response

    Date: 05/30/2024

    Reached out to the customer informing her that the bill savings were already cancelled and her account deactivated. Informed her also that a coupon was applied to her account for the membership fee, there should be no charge on her card. Asked her to provide us with a screenshot of the charge so we could further investigate and refund if applicable. 

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

    Business Response

    Date: 05/20/2024

    Hi *******,


    Thank you for your patience. Our back office team was dealing with a high volume of requests, which caused the delay. We sincerely apologize for the wait.
    I'm pleased to inform you that they have processed a coupon for your next billing cycle. Additionally, because this is not the experience we want for our customers, I've applied an extra coupon, giving you the next two months free with us. I hope this helps improve your experience.

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

    Business Response

    Date: 05/19/2024

    Cancelled the bill savings and refunded back to the customer's account. Sent email to *********************** informing her of the resolution. 

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this service, thinking I could make a timely payment on my utility bill.Well, come to find out, the service could take days to process, unfortunately I do not have that long. Ive already paid the $14.99 sign up fee, then I paid the $55 installment for my electric bill.There is no confirmation on when my bill will be paid, and no way to contact Deferit for more details.I would just like a refund on all services.

    Business Response

    Date: 05/19/2024

    The customer's bill was already successfully processed. She also sent another email saying "Never mind. I am satisfied". 

  • Initial Complaint

    Date:05/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The payment still isnt showing on their end .  Please call them at ************ to resolve !

     



    Sincerely,

    ***************************************




     

    Business Response

    Date: 05/15/2024

    Our management already reached out to *************************************** and advised that we've successfully processed the payment to his Insure on the Spot bill and adjusted the installments accordingly. We have enclosed proof of payment confirmation in the email for his reference and he may provide it to his ****** for them to locate the payment. We are waiting for the customer's response if he was able to view the attachment. 

    Business Response

    Date: 05/22/2024

    Hi ***********,

    Firstly, we apologize for the delay in resolving this issue. We understand that this is not the experience you expect from us.
    To provide some context, our team made a special exception to pay this bill online for you. However, the amounts did not match up on the ******** website, and we had no way of modifying it. We then requested your approval for the new amount and processed the payment within one business day. We understand that this was an inconvenience, and we appreciate your patience and understanding as we worked through the necessary steps to resolve this issue on our end. We hope that with this issue being resolved and with the bill being paid online as a one-time exception, we have met your expectations.

    Please let us know if you have any further questions or concerns.

Deferit, Inc. is NOT a BBB Accredited Business.

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