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Business Profile

Online Payments

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 25 paid ***** membership fee and June 28th deducted a 1st installment payment payment of $64.73 This was supposed to be the required initial amount for the service of paying a ******** bill of of $175 dollars that I then pay back to them in 4 installments On the website they show the bill as paid. But in speaking with ******** they informed me that the system Deferit is running is not legit. and they will be returning their $175 payment as they do not do business with this company.

    Business Response

    Date: 07/01/2024



    Hi ****, 

    We're sorry to hear about your recent experience with Deferit, and we completely understand your frustration. Please know that we're here to assist you and ensure your account and payment are sorted out promptly.

    Upon checking, we've confirmed that your payment to ******** was successfully processed via ACH, which typically takes 2-3 business days to fully reflect. You should have received a receipt in your inbox for your records, which you can provide to ******** to assist with payment allocation.

    At Deferit, we take pride in being a trusted partner with billers like ****************** and TXU, ensuring secure and timely payments.

    We can make a payment to a ****** online if there is an online guest portal, if not by ACH otherwise by check. 

    Rest assured, we're committed to ensuring your account is sorted to your satisfaction. Please feel free to reach out if there's anything else we can assist you with.

    Business Response

    Date: 08/19/2024

    Hi ****, 

    We're sorry to hear about your recent experience with Deferit, and we completely understand your frustration. Please know that we're here to assist you and ensure your account and payment are sorted out promptly.


    Upon checking, we've confirmed that your payment to ******** was successfully processed via ACH, which typically takes 2-3 business days to fully reflect. You should have received a receipt in your inbox for your records, which you can provide to ******** to assist with payment allocation.

     

    At Deferit, we have helped over ******* customers pay their telecommunication bills, including ********. We can make payments to a ****** online through an online guest portal, via ACH, or by check if necessary.

    Rest assured, we're committed to ensuring your account is handled to your satisfaction. Please feel free to reach out if there's anything else we can assist you with.

  • Initial Complaint

    Date:06/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use deferit for some bills. I am Not sure what is going on but every time I try to use my card it declines on and I asked the rep to look into this and he never responded. I have no problem paying for the bill but this website has had so many issues lately. I would rather just mail the payment because its entirely too many issues .

    Business Response

    Date: 07/01/2024

    Hi *******, 

    Thank you for reaching out, and thank you for being a loyal Deferit customer. We've partnered with our payments team and confirmed that your bank is declining the card. We've  sent you an email with detailed steps to resolve this right away! We apologize for any inconvenience caused and are committed to ensuring everything is sorted to your satisfaction. Please reach out if you need further assistancewe're here to help!

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I having big issues, a rep by the name of ******** responds very slow, seems to not care to communicate properly or know how to assist. It has taken weeks for her to completely mess up my account and cause me stress. My only concern was through the bill saver option I negotiated my spectrum bill. You guys provided me a great contract however spectrum raised it from the negotiated ***** to *****. I contacted you guys for assistance due to the bill should have not increased. She proceeds to cancel out the complete bill *******, without permission. Refund what amount to what bank account idk. I dont even have the same account so now money is lost mt ******* is canceled why. This has been a nightmare if this issue can be fixed thats what I want if not I need a check issued to me

    Business Response

    Date: 07/01/2024

    Hi *******, 

    Thank you for taking the time to share your recent experience with Deferit. We sincerely apologize for the issues you've encountered and understand how frustrating this must be for you. Your satisfaction is our top priority, and we are committed to resolving your concerns thoroughly.


    We've partnered with our ************ team to conduct a thorough investigation into how the savings were applied. We want to ensure that every detail is reviewed and addressed accurately. In the meantime, we've sent you a detailed follow-up email and have scheduled a call at your convenience to discuss this further and answer any questions you may have.

    We genuinely appreciate your patience and understanding as we work to resolve this issue. Thank you for giving us the opportunity to make things right. If there is anything else we can assist you with in the meantime, please don't hesitate to let us know.

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a bill paid by these guys. I paid $14.99 plus the $70.99 deposit and first months bill its says the bill was paid but the electric company hasnt received anything.

    Business Response

    Date: 06/24/2024

    Hi *******,

    Thanks for getting in touch! We've got good news for you: your bill has been successfully paid via ACH on 6/24/2024. It typically takes 2-3 business days to process and post. We've also sent you an email with payment confirmation and details. Feel free to share these with your ****** to expedite the allocation of funds. If there's anything else we can help with or if you have any questions, just let us know. We're here to assist you every step of the way!

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

    Business Response

    Date: 06/21/2024


    We investigated the customer's concern and confirmed that the account was fraudulent. We have deactivated and deleted the account, and made the necessary adjustments to the customer's credit report. We are committed to ensuring the customer's account is secure and sorted, as we take the privacy and security of our customers very seriously. If there is anything else we can assist the customer with we are here to help. 

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 18th made payment of ***** to ************************* committed to paying $200 to Entergy Arkansas LLC,stated it was made online charging the $1.60 online charge. Entergy still shows no payment. I made 3 payments on the same day that showed on Entergy website immediately. This is a scam company.

    Business Response

    Date: 06/20/2024

    We contacted the customer and conducted an investigation with our back-office team. We apologized for the inconvenience caused and presented the customer with options on how to proceed with a refund through the ******. Our priority is to ensure a satisfactory resolution for the customer

  • Initial Complaint

    Date:06/17/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

    Business Response

    Date: 06/17/2024

    We've contacted the customer and resolved their account unlock issue, enabling them to make payments successfully. Additionally, we have waived the past due membership fees that caused inconvenience. Our goal is to ensure the customer's concerns are fully addressed to their satisfaction.

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an account with deferit in hopes that they would help me with paying a bill. I uploaded my bill, paid the membership fee as well as the $95 for the deposit and as my first payment only for the bill TO NOT GET PAID. I havent been able to reach anyone by phone or email. They dont even have a contact number, everything is through a live bot chat. This website is a SCAM. Please do not spend your money here.

    Business Response

    Date: 06/12/2024

    We cancelled the check and refunded her first installment and security deposit. We sent her an email informing her of this resolution. 

  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

    Business Response

    Date: 06/10/2024


    We've thoroughly investigated the payment matter and found that it didn't post to your account as expected. As per your request, we've processed the refund for the payment and included a complimentary coupon as a token of appreciation for your understanding during this inconvenience. Please check your email for further details on the follow-up process. Rest assured, we're here to ensure that your concerns are fully resolved to your satisfaction. If you have any questions or need further assistance, please don't hesitate to reach out.

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid this company ***** to paid my ****** ATT bill, they stated to me that it has been paid. Well that is a lie. My service has been shut off and I had to make the payment myself to get my service restored also was charged a ***** fee for disconnection, and they yet to have paid it or even response to me.

    Business Response

    Date: 06/05/2024

    The customer's bill was processed and paid on June 3rd via ACH. The standard timeframe to reflect on ******** end is 2 to  3 business days. Responded to customer's email and provided a copy of the transaction receipt. Also advised that we do not encourage uploading of bills that are already due at the time of upload or due the next day since our processing time is 1 to 2 days. 

Deferit, Inc. is NOT a BBB Accredited Business.

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