Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Talkspace has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
• 

  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromJames L

  Date: 11/27/2023

  Filing a complaint now. Deceptive charging and business practices. This is fraud. Our insurance provider (I am a state employee) verified in-network and appointments covered by co-pay. There is now $300 in additional charges.

  Talkspace

  Date: 12/07/2023

  Hi there, 

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears we are actively assisting the account holder with getting this resolved. Please let me know if this is not the case by reaching out to us at ***********************************
  

  
  

• Review fromLiz T

  Date: 11/15/2023

  I loved my therapist, but a glitch in their system decided I don't have insurance coverage (I do and confirmed twice with my insurer that nothing has changed), and they started cancelling my appointments. After 3 weeks of cancelled appointments and no help at all from their support staff (they stopped responding to my emails a week ago and they do not have any other way to reach them for help), I am leaving the service. I do not recommend Talkspace and am spreading the word on my experience.

• Review fromNick A

  Date: 10/28/2023

  Their platform glitched and wouldnt let me in for my meeting with my psychiatrist. So not only did i have to go days without my medication, they changed me $175 for missing the meeting THEY made me miss.

  Talkspace

  Date: 11/14/2023

  Hi,

  Thanks for reaching out to Talkspace Escalation Support.

  We have looked into the account found that the issue has been addressed and resolved directly by the Talkspace Customer Support team and the client.

  We apologize for the inconvenience. Please let us know if there is anything else that we can help you with.

  Sincerely,
  Talkspace Escalation Support

• Review fromBrian C

  Date: 10/23/2023

  I've been signed up for 10 days. I'm on my 4th provider because they don't respond. Ironically, yesterday I got a notification from TalkSpace that providers are available 5 days a week and respond in 24 hours. My 1st therapist no-response for 96 hours. My 2nd. No response for 48 hours. My 3rd. No response for 84 hours. I'm on number 4. Nothing. I've paid 10 days for nothing. I submitted a ticket to TalkSpace and they say they will respond within 3 days. 3 DAYS!!!!! Are you kidding me? If you are coming to TalkSpace for mental health issues then run. Using TalkSpace will only contribute to the stress, anxiety and feelings of worthlessness.

  Talkspace

  Date: 11/14/2023

  Hi there, 

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. 

  I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward. 

  If you are still needing assistance, that I may be able to assist you with please reach out to me at ***********************************************
  

  
  

• Review fromDaniel K

  Date: 09/29/2023

  I've had a wonderful experience on Talkspace. Found both a wonderful therapist and psychiatrist, and it was very easy to get started. Admittedly, the app could be better, but considering the quality of the professionals I've seen on the app, and the ease of access with my insurance, I highly recommend.

  Talkspace

  Date: 10/18/2023

  Hi there, 

  Thank you so much for taking the time to leave us such a positive review! We really appreciate your kind words and are thrilled to hear that you had a great experience with our service.

  I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  Best,
  Talkspace Escalations Support
  
  

• Review fromDavid D

  Date: 09/25/2023

  Once you subscribe, you will be charged almost $400 per month, whether you have credits or not. Those credits will only be able to be redeemed within a small window during that month (disappearing if you haven't used them during that window), regardless of your provider's availability. I now have asked to be refunded for $800 when they canceled my service. Contacting customer service for a refund in nearly impossible, and respond to 'contact us' messages after a couple of weeks. I have now had to dispute the transactions through my credit card. The only thing good about this service was our provider, who did a great job. There is so much potential for an online therapy service, but Talkspace does not reach that potential.

  Talkspace

  Date: 10/18/2023

  Hi there, 

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************
  

  
  

• Review fromGloria K

  Date: 09/12/2023

  Horrible customer service regarding billing. Therapist I used for 1 session unreliable had problems showing up.

  Talkspace

  Date: 09/15/2023

  Hi there, 

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to explain your billing concerns. Please let me know if this is not the case by reaching out to us at ***********************************
  

  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward.

  
  

• Review fromHazel C

  Date: 08/25/2023

  I am so done with the customer service here. It takes MONTHS for them to respond to an email and of course there is no number to call for customer service. They just charged my card for over a GRAND when I quite clearly had removed that card days prior and have been going back and forth about getting an adequate super-bill to submit to insurance. For a mental health platform, their customer service is a huge stressful trigger. Have loved working my therapist for the last couple of years, but the rest of this app is horrible and its always glitching.

  Talkspace

  Date: 10/18/2023

  Hi there, 

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************
  

  
  

• Review fromclaudine f

  Date: 08/13/2023

  Talk space appeared to be free with our insurance, every time we signed up for a session it told us $0 now we have been charged for every single session.. hundreds of dollars.

  Talkspace

  Date: 10/18/2023

  Hi There, 

  I understand how frustrating it is when you are charged unexpectedly, and I want to thank you for taking the time to leave us this review. I would be more than happy to look into this issue for you however I am not finding a ticket in our support system where you reached out.

  Can you please email us at *********************************** using the email address you signed up with.

  
  

• Review fromDeb S

  Date: 08/12/2023

  It is impossible to reach anyone at TalkSpace for assistance with site issues. I wanted to cancel my membership and none of the steps shown on the internet worked. I tried for hours to find a way to reach support but the site took me around in frustrating circles! I finally received an email with a ticket number and, after sending an email back to the support team and received a canned response saying I have to wait "1-3 days" before anyone will contact me. I paid $1108 for the service and expect someone to be reachable. The site is supposedly available 24/7 and they should ensure they have support available 24/7 as well!. It doesn't even have to be good service but the fact there there is ZERO support available for people who are having issues and/or want to cancel their subscriptions is completely unacceptable.

  Talkspace

  Date: 08/24/2023

  Hi there, 

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward. 

  I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************