Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
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  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromElizabeth M

  Date: 04/04/2024

  This company has predatory billing practices. In the sign up process, it says that you will be able to apply your insurance after you have signed up, but this is not the case and it is actually impossible to do this, as following the links it provides just leads you back to signing up (and paying) again. There is no customer support number, but there is a customer support form. I submitted the complaint, and received an automated email with the same recursive link, and the customer support ticket was then marked as completed. Additionally, Talkspace charged an undisclosed 10 dollar to my credit card without any explanation.This company is a scam, and should be ashamed of preying on people trying to improve their mental health.

  Talkspace

  Date: 05/03/2024

  Hi there, 

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience.
  

  We will have a member of our support team reach out to you shortly. Please be on the lookout for an email from **********************************.
  

• Review fromEboni J

  Date: 03/28/2024

  It is hard to find a place to be able to review this company, but thank goodness for the BBB. This company doesnt offer great therapy. They have terrible customer service, the app does not work well or allow manual choice of what you need to do. The couple of therapists they matched had very bad reviews online, and they try and match a schedule after finding a therapist, which is a terrible way to do it. Its not great and seems like theres a lot of money going into covering up how bad they are. Avoid.

  Talkspace

  Date: 05/03/2024

  Hi there, 

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience.
  

  Your feedback is being forwarded to our teams at our department in order to try to improve the experience of other clients going forward. 

  If you are still needing assistance, that I may be able to assist you with please reach out to me at ***********************************************
  
  

  
  

• Review fromTina L

  Date: 03/19/2024

  This company is a scam and will play mind games with you. I was charged 125, which is what I usually get charged only if I miss a session. I have not missed any sessions and my insurance covers everything. So when I brought it to their attention that my bank shows a charge from talkspace of 125 they told me they do not see anything on their end so they cant refund me. If you want to add financial struggles to your mental health struggles by all means go ahead and sign up for talkspace.

  Talkspace

  Date: 03/28/2024

  Hi there, 

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************
  

• Review fromJESSICA S

  Date: 02/23/2024

  This company is a scam. All they do is lie and steal money from people.

  Talkspace

  Date: 03/05/2024

  Hi,
  

  Hi,

  Thanks for reaching out to Talkspace Escalation Support.
  

  We have tried to look up the client info using the info provided, but it does not bring up a Talkspace account. Please have the client provide the email address on file, so that we can look into the matter.
  

  Please let us know if we can assist in any other way.
  

  Sincerely,
  Talkspace Escalation Support
  

  
  

• Review fromChristina S

  Date: 02/12/2024

  STAY AWAY!!!! One star was given because there is no option to choose zero stars. When you go through the checkout process there is NOTHING that explains that you will be continually charged and NOTHING stating that you are about to sign up for a subscription!! What i authorized was 4x $99. 4 sessions were paid for up front and that is all I wanted! They appease you by stating nothing will be charged until we match you with a therapist Turned out the therapist was an unprofessional, opinionated person that made me feel WORSE about my situation, not better. By session 4, she didnt even join the zoom call. So I figured, eh.. I lost $99. Ill go elsewhere! Well, 16 months later, I realize my ************** Account was being charged $396/mo!!! That account is set up through my employer and paid into out of my paycheck every week. It is not an active account so I expected most of what I contribute to remain as is, barring a few copays and dental visits. However, when I logged in to see my balance, $6336 of my hard earned contributions was missing!!! They were taking money out every single month! Forget trying to get assistance from a live person! There is not even a phone number that exists linked to this company. This company DOES NOT CARE ABOUT YOUR MENTAL WELL BEING!!! They care about their profits, even if it means STEALING from their unsuspecting customers. Dont waste your time or money! Youll be worse off, not better!

  Talkspace

  Date: 02/19/2024

  Hi there, 

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************
  

  
  

• Review fromKameron S

  Date: 01/31/2024

  I am on the verge of taking legal action with Talkspace. I requested my medical records on December 14th, 2023. I still have yet to receive them. In their response, they said they are required to provide them within 30 working days (unless they have good cause to not provide them, **, what?), and I have far exceeded that timeframe. In my state, providers are required by law to provide records within 15 working days. This is completely unacceptable. **************** has stopped responding to me since the 30 day ***** If I could give 0 stars, I would.

  Talkspace

  Date: 02/23/2024

  Hi there,

  Thank you for your feedback.

  I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience.
  

  If you have any questions regarding records, please send them directly to **************************************** for further assistance.
  

• Review fromKris S

  Date: 01/30/2024

  I created an account as it was covered by my insurance at the time. Talk Space ran into issues and couldn't verify it. By that time, I'd done my research and found an actual therapist to work with and attempted to delete the account. I was contacted by them for MONTHS. I reached out multiple times and had people verify that my account was closed/there was no subscription that existed for me/all contact would cease. I would STILL receive contact from them. Years later, I was emailed that my therapist was leaving Talk Space and asked if I wanted to work with a new clinician. I never did work with a clinician then, went through so much BS trying to delete the account, and now years later I'm being told I still have information stored with them/attached to a therapist I never even worked with. I contacted them AGAIN and they said I needed to fill out additional forms now to have it deleted. I completed their stupid paperwork, emailed again, and now I'm waiting hoping they will actually delete it this time. The company is super predatory and unethical. Why they would be storing my information years later when I never even used the platform is insane to me. And why I need to jump through even more hoops now, again, years later, to delete the information I was assured had already been removed is so violating and uncomfortable. Mental health care is vulnerable enough without predatory companies like this trying to take advantage of people.

  Talkspace

  Date: 02/07/2024

  Hi there, 

  I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience.

  We have looked into the account found that the issue has been addressed and resolved directly by the Talkspace Customer Support team.

  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward. 

  If you are still needing assistance, that I may be able to assist you with please reach out to me at ***********************************************
  
  
  

• Review fromLakishia K

  Date: 01/24/2024

  This company just charges for services they didnt provide and they are charging out of the blue. I signed up on 10/4/2023. Message the counselor. All she did was ask questions. She never provided and type of support or solutions. After her second question I stop responding. That was back in October. December 19th I get charged $125.00 for service on 10/4/2023. When I signed up it stated no charge. Due to my EAP from work and insurance. If this is a valid charge why did it take over two months from date of service to charge me. Why wasnt I advised in advance? Now ** told no refund contact my insurance provider.

  Talkspace

  Date: 02/06/2024

  Hi there, 

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************
  

  
  

• Review fromMorhea S

  Date: 12/27/2023

  I appreciate my therapist and have come a long way, but Talkspace is refusing me access to making appointments. I switched my insurance to the new year cycle and had several appointments and a messaging session with no issues. 12/1 it said my insurance had expired. I called my insurance and all the claims have been submitted and approved to the correct insurance, the ensured me my services were being covered. I tried updating it again through the app but it keeps crashing when you select anything that isn't "pay cash" and when you try and submit your email it just says "something went wrong". I have been automatically cancelled from 3 appointments - 4 as of today today I'm sure, since no one will respond to me again after the first email. I have been writing in almost daily since 12/1, I have received little to no help from Talkspace support and during this time they have charged me on 3 separate occasions to the insurance they claim I don't have. How can you say i don't have insurance, ignore my multiple emails for help, and refuse me access to my therapist; but still charge my insurance and card?

  Talkspace

  Date: 01/03/2024

  Hi there, 

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience.

  We have looked into the account found that the issue has been addressed and resolved directly by the Talkspace Customer Support team.

  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward. 

  If you are still needing assistance, that I may be able to assist you with please reach out to me at ***********************************************

• Review fromNathan A

  Date: 12/13/2023

  Therapist did not show up to my appointment and didnt message me until 2 hours after my appointment had ended. I was still charged $125 dollars for a service that was not provided.

  Talkspace

  Date: 12/15/2023

  Hi there, 

  I understand how frustrating it is when you experience an unexpected charge and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you.

  Please let me know if this is not the case by reaching out to us at ***********************************