Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
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  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromSonia R.

  Date: 06/25/2022

  The best business Talkspace does is to cheat their subscribers. I have read many reviews on BBB and everything they say is the same as I feel. Besides being an expensive membership, they promise to refund you for unused sessions. Not true. They only refund a portion. In my case, I only had the first session they offer for FREE. After that I decided not to continue. The same therapist informed me that any sessions I had left if I withdrew they would refund me. I did not have any but they did not refund the total amount I had paid. Only half. The business is not charging to help. It is charging to rip people off.

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  I understand how frustrating your experience with us was, and I personally want to apologize for the issues you ran into our service. We are constantly working to improve the experience our clients have, and If there is anything I can assist with please don't hesitate to reach out to me at *****************

• Review fromKyle P

  Date: 06/17/2022

  I tried to find a time to speak to a therapist the entire month, the first one I was assigned to canceled one session we had scheduled last minute and then did not respond when I tried to find a new time. I switched thinking I must have got someone that was too busy. The next therapist did the same thing, canceled the only session I managed to schedule and then she never responded to my attempts to schedule a new one. I asked for a refund but was told they couldn't as the 300+ dollars I paid had to cover the therapists they pay to be available, but they were never available.

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  I understand how frustrating your experience with us was, and I want you to know that we are working to improve our service. I have reviewed the experience that you ran into, and I will be forwarding your review to the proper departments to help all of our clients going forward

  If there is anything I can assist with please don't hesitate to reach out to me at *****************

• Review fromAmy N

  Date: 06/14/2022

  Made the appt and it was confimed by the therapist and then she never showed up for the session. How can they legally take my money when no service was provided?? This comany needs to be shut down.

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  I understand how frustrating your experience with us was, and I want you to know that we are working to improve our service. I have reviewed the experience that you ran into, and I will be forwarding your review to the proper departments to help all of our clients going forward

  If there is anything I can assist with please don't hesitate to reach out to me at *****************

• Review fromJenni P

  Date: 06/13/2022

  The therapy and providers are amazing (5 stars). However, the customer service has really gone downhill, and the technical glitches in the app requires customer service (1 star). I rated 2 stars because the therapists are inaccessible without tech support. While a few incidents lead to my comment, the latest one: - my credit card was stolen, so I updated the credit card I used on Talkspace to a new number. - I proceeded to get noticed that the credit card wouldnt pay - automatic in app and via emails. - so I updated to multiple cards, each time I get a notice that it cant be charged. This leads me to believe there is a bug in the app. - May 17,2022, I reach out to customer service and start a ticket to have someone look into this. May 20th, May 29th, and June 5th I follow up. No responses. - June 10th my membership is automatically cancelled. Very frustrating. Its June 12th, and still no response. Additionally, any time insurance coverage changes, if I want to apply it, I have to start a brand new plan and get matched to a new therapist. There is no way to automatically apply the new plan or coverage to existing therapist. Twice when this happened before, I was advised to start a new plan, then reach out to customer service to have them manually change therapists. Which was fine the first time, years ago, because response times were fast. The second time, I had a long lag, but eventually got an apologetic note and all things resolved. This time, I set things up again (with the same credit card that my first plan wouldnt accept), but now I have yet a new therapists and no response about switching to my therapist. Which means Im paying for services Im not getting. It just became too much, and I am going to a place that has shorter wait times for customer service. Its a shame - the idea of Talkspace is great. Ive been with them for 5 years.

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  I understand how frustrating your experience with us was, and I want you to know that we are working to improve our service. I have reviewed the experience that you ran into, and I will be forwarding your review to the proper departments to help all of our clients going forward.

  If there is anything I can assist with please don't hesitate to reach out to me at *****************

• Review fromEe S

  Date: 06/12/2022

  I was matched with a therapist who "could not accommodate my timezone" then I was matched with another therapist who was essentially unavailable and missed our live session we had scheduled. Also, the customer service is horrible. I've received no response from them.

  Talkspace

  Date: 03/13/2023

  Hi there, 
  
  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  I understand how frustrating your experience with us was, and I want you to know that we are working to improve our service. I have reviewed the experience that you ran into, and I will be forwarding your review to the proper departments to help all of our clients going forward.

  If there is anything I can assist with please don't hesitate to reach out to me at *****************