Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromMarj M

  Date: 07/07/2023

  The app does not provide correct pricing. I had noted the "manager's special" pricing in the "special instructions" b/c of that. Which of course was not included in my order "receipt" from Slice. When I disputed, they said I had not noted it on my order (which I had). Separately you should not have to note the correct $, in order to get the correct $. When I sent screen shot from the restaurant's site showing the "manager's special" price their response was, "shop has different prices while placing online orders. We do not decide for their prices I apologize about that." Which is not true. Slice is the one with "different prices" than the restaurant's published prices.

  Slice

  Date: 07/10/2023

  Hi ****, we are sorry to hear of any miscommunication. The pricing on our website is directly managed by our restaurant partners and we always encourage same pricing as instore ones. Nevertheless, we'd like to take a closer look at this so please share with us further details at *************************************** and we'll connect.

• Review fromAyana C

  Date: 07/07/2023

  Very poor customer service!! Same issues as these other people. Its very sad that this company is taking advantage of people. People work hard for their money for companies like this to take it.

  Slice

  Date: 07/10/2023

  Hi *****, we are sorry to hear that you feel this way. We'd like to hear more about any issues that you faced and make things right. Please share with us further details at *************************************** and we'll connect.

• Review fromKalyn S

  Date: 06/30/2023

  Terrible! I received an email from them with a coupon code called LOCAL01 for 15% off. When I went to place an order at my local Pizzeria they told me the coupon was not valid. I contacted Slice and they also told me that they did not send the coupon. I informed Slices customer service that they must have a data breach problem and that this needed to be escalated to management. The little boy that ran customer service thought I was going to get him in trouble so of course he didnt report the incident. Im furious because not only did I waste an hour on a Friday trying to place an online pizza order but I also sent Slice a screenshot of the email. They blatantly refused to offer me an alternative coupon even though Im a customer. They basically said we didnt send this coupon and we dont care who did or that your data is stolen. We refuse to fix this issue and wont be offering you any type of coupon for your trouble or inconvenience. I wont be a customer of theirs anymore and encourage other people to not use their terrible up charged service as well!

  Slice

  Date: 07/04/2023

  Hi *****, we are sorry to hear of any miscommunication. We have not had any data breach and the promotional code provided is not one from our end or from one of our promotional campaigns. Nevertheless, we want to get more details and see how we can make this right for you. So please feel free to reach us out with further details at *************************************** and we'll connect.

• Review fromGabe O.

  Date: 06/27/2023

  I was given the option to use slice. The select option says it would be ready in 30 mins. I received a text that read 50- 70 mins. The only option was to cancel or wait. The online CSR did call and try to get sooner but no luck. I dont much like false advertisement. I will not be using again. At least with grubhub and doordash they try to make it right. Discount or rebate. Slice is no bueno.

  Slice

  Date: 07/04/2023

  Hi ****, we are sorry to hear about your delayed order. We want to look into what caused the delay and how we can improve on future deliveries. So please share with us further details at *************************************** and we will connect.

• Review fromAnzel S

  Date: 06/24/2023

  I had my home address when I ordered and the driver was in my old address when he said he's here. I did have a huntch and recheck my address in between as well it showed my home address. When I called slice letting them know what happened. Slice Zero customer service told me I ain't getting my food nor refund. Free food to driver as well.Never using this service again. ?? bad bad bad experience.

  Slice

  Date: 07/04/2023

  Hi there, we are terribly sorry to hear about this issue. We want to make things right with you so please share with us further details at *************************************** and we will connect.

• Review fromGrace P

  Date: 06/23/2023

  Slice *****. This app is awful. Dont even try it

  Slice

  Date: 07/04/2023

  Hi there, we are sorry to hear that you feel this way. If you are able to provide us with further details about any unpleasant experience you've had, we will do our best to make things right. So please share additional details at *************************************** and we will connect.

• Review fromJason O

  Date: 06/22/2023

  Last week i ordered a meatball pizza for delivery. easy right? i was contacted by the driver that i have to come to his car to get the pizza. I live in a 55+/disabled building. been stuck in a chair for over 11 years from an accident, and they cant get their a** out of the car to deliver in person. is beyond belief. they charged **** delivery plus 18% tip, plus .95 keep it local fee. these people are scammers. I told the pizzeria that i would never order from them again until they get rid of this slice crap!

• Review fromSam Z

  Date: 06/18/2023

  Slice doesn't care if you receive the wrong order and the restaurant won't refund you, they will read off the same goofy corporate response ten times of them being "unable to act without authorization from the restaurant." Did not care that the restaurant called ** stupid and crazy because the Slice menu had wrong descriptions for food items and inaccurate prices. Slice also told ** the refund had to come from the restaurant, and the restaurant manager told ** the refund had to come from Slice. I find it hard to believe a multi-million dollar service company has its hands tied when it comes to refunding a single pizza. I guess that's the service you can expect from restaurants too cheap to partner with a proper food delivery service with a reasonable refund policy.

  Slice

  Date: 06/20/2023

  Hi ***, we are sorry to hear that you feel this way. Most of the orders placed with us are directly handled by our restaurant partners as such any issues with an order, we always make sure to pass it along to them so we can make things right. As this was not your experience though, we want to get more details as to what went wrong so please provide us with further details at *************************************** and we will connect.

• Review fromKaren J

  Date: 06/17/2023

  Worst app ever. I kept getting emails that I earned a free pizza (because I ordered from slice a lot). When I went to order my free pizza the option wasnt there. I chatted with someone who said I could order it and then get refunded if I chatted. I ordered my pizza , chatted for over an hour, ate my pizza while still chatting to be told I would get refunded and an email shortly. Never got the email. Chatted again and got put on hold so I called only to find out I had to place another order to get the free pizza. Such a SCAM. I could go on and on but in short I will NEVER order from Slice or the Pizzeria we have been ever again.

  Slice

  Date: 06/20/2023

  Hi *****, we are sorry to hear about any miscommunication regarding the Reward program. We want to hear more details so we can provide more insight at the issue you faced. Please reach us out with further details at *************************************** and we will connect.

• Review fromVictor G

  Date: 06/16/2023

  I was charged for a pizza that was never delivered because of a driver issue. I called 5 times and was given 5 ******** versions of what the problem was. STAY AWAY from this service. No pizza and I have to wait for a refund!

  Slice

  Date: 06/20/2023

  Hi ******, we are terribly sorry to hear about this issue. We had checked on our end and your last order with us has been voided so no charge was captured. Nevertheless, we want to hear more as to what went wrong with your order so please share with us further details at *************************************** and we will connect.