Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromJenna H

  Date: 04/20/2025

  I placed an order and went to the restaurant to pick it up at the time it should have been done. Get there and slice never even contacted the restaurant to give them my order. As I am standing there, in an empty restaurant, I start getting texts from slice saying the restaurant is busier then usual and order is delayed. Lie. I then get another text saying the restaurant cancelled my order. Another lie. I call slice, as I am standing in the restaurant, and they try to feed me the same bs and take zero accountability. Do not use the app to order food.

  Slice

  Date: 04/24/2025

  Hi *****. Thank you for your feedback, and we're truly sorry to hear about your experience. After reviewing the details in our system, it appears that the restaurant was unresponsive to our teams attempts to confirm and fulfill the order. As a result, the order had to be canceled. Please reach us at *************************************** if you have any further questions or concerns.

• Review fromVikki T

  Date: 04/17/2025

  Slice is the worst app!! I deleted it and will never use it again. I ordered a pizza online told them to leave it at my front door sat down watching the rest of my movie and watching the app which is telling me its being prepared. Its being prepared meanwhile it was delivered. No knock at the door no nothing so was ice cold with ants in it when asked slice why their app is broken. Why I got no information saying it was delivered, they just said oh well, sorry. !!! Well Im sorry too. You just lost a customer.

  Slice

  Date: 04/19/2025

  Hi *****. Thank you for your feedback, and we are very sorry to hear about your experience. Upon checking into the system, our team reached out to you via email, provided you with a partial refund, and a $10 credit on your future order as an apology. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.

• Review fromLarry W

  Date: 04/08/2025

  Ordered delivery and app switched to pickup. **************** *** was completely unwilling to help. I have been using the app for a few months, 4 orders maybe, and this is the second issue with no resolution and what appears to be no cares given from customer service. I do not suggest.

  Slice

  Date: 04/12/2025

  Hi *****! Thank you for reaching out, and Im really sorry to hear about the experience you had with your recent order. The app does not automatically change order settings, such as delivery or pickup, these options need to be manually selected by the customer during the ordering process. We understand how frustrating it can be when an order doesnt go as planned, and I apologize if it felt like your concerns werent fully addressed at the time. If you have any questions or need help with anything else, please reach out to us at **************************************** and we will further assist you.

• Review fromLaura A

  Date: 04/03/2025

  I ordered a pizza and it was delivered to the wrong address, when I contacted Slice, the *** acted like it was my fault for not noting in the instructions to be sure to not leave the pizza at the wrong address-duh. I got a refund but the *** acted like he was doing me a favor. I wont use their service again and will be sure to post reviews of this transaction everywhere.

  Slice

  Date: 04/09/2025

  Hi *****! Thank you for sharing your experience, and we're truly sorry for the inconvenience youve encountered. We understand how frustrating this situation must have been, and we sincerely apologize if the communication with our team didnt meet your expectations. We'd like to follow up on this matter directly and make things right for you, so please expect an email from us shortly.

• Review fromYamila A

  Date: 04/03/2025

  It was very cold and had the worst experience ever. I felt discriminated and wont ever go back again

  Slice

  Date: 04/09/2025

  Hi Yamila. Thank you for your feedback, and we're truly sorry to hear about your experience. We'd love to look into this further, so please send us an email at *************************************** with your order details, and we'll take it from there.

• Review fromJulia B

  Date: 04/01/2025

  I placed an order through Slice and never received it. Website said delivery would arrive at 2:05 pm. When reaching out to Slice, they said driver cancelled the order. Not sure I will receive a refund. Very disappointed in their service and will never use Slice again.

  Slice

  Date: 04/02/2025

  Hi *****. We sincerely apologize for the experience youve had, as it certainly does not reflect the high standards of service we strive to deliver. After reviewing the situation, our team was able to locate your order and has followed up with an email that includes a future discount as a gesture of goodwill to help compensate for the inconvenience caused. Please know that your satisfaction is important to us, and if you have any further concerns or questions, we encourage you to reach out to us at ****************************************

• Review fromChristopher S

  Date: 03/29/2025

  I ordered and got wrong pizza, and they basically said no refund sorry. I called local business and they took care of me right away. Slicelife has horrible customer service can't do any refunds and is basically a useless middleman service that does more harm than good. Please shut them down.

  Slice

  Date: 04/02/2025

  Hi ***********! We truly apologize for the experience you've had, as it falls far short of the high standards we strive to uphold. After thoroughly reviewing your case, our team successfully located your order and has sent a follow-up email to address the situation and to make up for the inconvenience. We remain committed to providing a better experience moving forward, and if you have any further concerns, please dont hesitate to reach out at ****************************************

• Review fromDouglas S

  Date: 03/28/2025

  Ordered pizza while staying at a hotel. First I was told that it would be around an hour for delivery which was acceptable. Then I was notified that delivery would be an additional 45 minutes later (close to 1:45 after ordering). Not ideal, but heck it was already ordered. After around 2 hours go by, I receive a notice that the order was delivered so I go to the hotel lobby. The only hotel employee said that it had not been delivered so I waited. 5 minutes later I receive a text letting me know that the delivery driver was on their way. Conflicting! I waited another 30 minutes and there was no delivery so I reached out to the pizza store. They said that the delivery driver left a while ago and was surprised that it wasn't delivered. Received a call from Slice offering a refund but no food. I'm not the guy who complains very often but I have four kids that waited for almost 3 hours for food. Not cool!

  Slice

  Date: 04/02/2025

  Hi *******. We deeply apologize for the experience you've had, as it does not meet the high standards of service we aim to provide. After reviewing your case, our team located your order and sent a follow-up email. In the email, they offered you a $10 credit toward your future order. They are currently awaiting your response to proceed with further assistance. We greatly value your business and hope you will consider giving us another opportunity to provide you with the high-quality service we strive to deliver.

• Review fromMadeline D

  Date: 03/02/2025

  Absolutely furious. I ordered from my local pizza shop, received someone else's order and called the restaurant directly and no one answered. So I contacted Slice directly and they told me they were not authorized to refund me because i needed to contact the store directly....which I DID and no one responded over the phone. So not only would they not refund me after I followed the policy's instructions, but after elevating this to the supervisor all they did was give me a $10 off $15 coupon which is just an insult. I am absolutely furious. I spent $80, did all I could and followed policy, and Slice not only didn't trust me as the customer, but failed to resolve this and listen. I am so frustrated.

  Slice

  Date: 03/05/2025

  Hi ********! Thank you for sharing your feedback with us. We sincerely apologize for the frustration you've encountered, and we understand how disappointing this situation must be. Our team was unable to process a refund as the food had already been prepared by the restaurant and the corresponding funds had been allocated. As an apology for your experience, we provided you with a $10 Slice Credit for your future order. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.

• Review fromClint F

  Date: 01/03/2025

  We made an order while we were on vacation at ************ on 1/1/25. Our resort has more than one building, so when making the order on the app, I put the wrong building number. As soon as I saw the mistake, I called to fix the problem. The 1st slice agent I spoke to was very nice and helpful, she tried to help call the driver about the change. The problem was the driver didnt have a contact number. The next 2 agents were not helpful at all. One even said all I could do was go to the other location, and ask the family my pizza was delivered to to give it back. I was told an escalation case was made, and was assured Id have a return call within 24 hours. Im still waiting on that call for resolution.

  Slice

  Date: 01/09/2025

  Hi *****! Thank you for sharing your experience. Upon checking into the system, our escalation team reached out to you via email and provided a full refund. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.