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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received mail from Findatopdoc.com at my business address. I visited the BBB and the website to assess legitimacy and saw my name and a previous business address listed on the website. I did not authorize this posting and want it removed immediately.

    Business Response

    Date: 05/15/2023

    Please be advised that we have removed the complainant's information.

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

    Business Response

    Date: 05/04/2023

    Per the consumer's request we have removed her information from our system.

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a psychologist and have been trying to CANCEL my subscription to Find A Top Doc. It is supposed to be a referral source for patients and I have never received any referrals and do not need the service. However, despite my efforts to call, email, etc. both multiple times, I NEVER hear back or anyone answers. They continue to collect $93 a month from me and there seems to be no way of me CANCELING this "membership." This "business" seems to be a complete scam for health care providers. I have been a licensed psychologist since 2011 and have never dealt with anything like this.

    Business Response

    Date: 05/03/2023

    Please be advised that our ******************** spoke with the complainant and resolved this issue on 4/28/23.  It was agreed there would be no further billing to her account.

  • Initial Complaint

    Date:04/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do NOT authorize the website of findatopdoc.com to display my information as a provider and demand that my address, phone number, and my entire profile be removed IMMEDIATELY! I did not authorize this!!!

    Business Response

    Date: 04/21/2023

    Please be advised that we have removed the complainant's information from our system.

  • Initial Complaint

    Date:03/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I am a physician and was sought out by Find a Top Doc regarding the opportunity to be a top doc in psychiatry think that the entire process was misleading and not well explained to me from the start.First they made it sound as if it was a form of recognition ie I get a plaque and a news release I got the plaque but the news release was never published. They would call and tell me that they were doing x which I thought was part of the package but never informed of the amount In the mean time they charged me 92 dollars for ongoing appearance on their list of docs which made sense. Looking back at the charges they were a lot and spaced intermittently and idfficult to keep track ** but in the end added up to a lot.I called the business they told me that ****** by rep must have told me about the amount of each charge and honestly I do not remember him doing so. the woman told me she would not charge me for something I never said okay to and forgave 6 months of the 92 dollar but I have to sign a paper that states that it is all resolved and I am satisfied.So unsure if I should sign the paper or complain I figured that I would complain. Is there any thing that you can d to help or should I just forget it *******************

    Business Response

    Date: 04/03/2023

    This matter was resolved and closed on 3/31/23.

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

    with Better Business Bureau. In 2022 I requested a refund, but the **** charge had already gone through so there was little I could do. Now, however, I find that since they retained records of my **** number, they placed a completely unauthorized charge of $189.00 on 1/14/23 for a plaque I never ordered and did not want.I have requested by mail three times that Find a Top Doc remove this charge from my ****, but they will not agree to this. I am hoping the Better Business Bureau can help me resolve this dispute with an obvious scam in my favor.With thanks for your assistance, ***** ********************** ****

    Business Response

    Date: 03/23/2023

    This matter was resolved and closed on 3/14/23.  We have also removed the complainant's information from our system.

  • Initial Complaint

    Date:03/21/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  My money was refunded and the business agreed to remove any of my stored CC information and deleted any agreements for autopay going forward.  I find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

    Business Response

    Date: 03/29/2023

    This matter was resolved and closed on 3/23/23.

  • Initial Complaint

    Date:03/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Supposed to be a one time fee but they charge every month after a brief call hopping the victim dose not remember he already payed.

    Business Response

    Date: 05/03/2023

    Please be advised that we did, in fact, reach an agreement with the complainant on March 21, 2023.  He was asked to sign our resolution agreement letter but until today, 5/3/23 has not.  We ask that he sign the letter so that this matter may be closed.

     

    Thank you.

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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