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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

    Business Response

    Date: 02/28/2023

    The complainant's information has been removed.

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************************



     

    Business Response

    Date: 02/22/2023

    The complainant's information has been deleted from our system at no charge to him.

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a clinical psychologist, and Find a Top Doc **** posted a profile with my name, business address, "working hours", and personal cell phone number with the phrase "New patients:" in front of it, implying that new patients should call my personal cell phone number. This is dangerous and unethical, as I would never give patients my personal cell phone number. I am not affiliated with this business, never provided them with any of this information, and I never consented to having a profile on their website. I would like this unauthorized profile to be removed immediately.

    Business Response

    Date: 02/21/2023

    The complainant's information has been removed.

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a healthcare provider, and this company has listed my personal cell phone on their website, along with an inaccurate description of the services that I provide which has led to multiple phone calls from individuals in the community, seeking treatment that I do not provide.

    Business Response

    Date: 02/17/2023

    The complainant's information has been removed.

  • Initial Complaint

    Date:02/12/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    when I search for my name on ******* a profile still comes up in my name on the Find a Top Doc website which displays personal information that I do not wish to have public. The resolution stated that the website had removed that page, which does not appear to be true. That is also inaccurate information depicting my business address. I would like to ask this website to please stop publishing my name and business information without my consent. A screenshot of this as of today, 2/23/2023 is included below. I appreciate your help in resolving this.

    Best,
    ******************

     




     

    Business Response

    Date: 02/14/2023

    The complainant's information has been removed.

    Customer Answer

    Date: 02/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    I again searched for myself in ****** and the 3rd result is a listing on Find a Top Doc (see attached screenshot). If I click the link, I see that there is no page listed for me, yet this search result still comes up. Please take any and all action to remove my information from your platform, that I have not consented for your posting. Thank you.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************************




     

    Business Response

    Date: 03/01/2023

    As previously advised we have removed the complainant's information from our system.  A complaint would need to be filed with ****** to also remove the result.  

  • Initial Complaint

    Date:02/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did authorize a one time charge by this company in Dec 2021 - when I was contacted again to set up press release or something I told them that I wanted no further interactions or charges and was assured that everything was cancelled. then with no notification I was billed $218.95 on 1/4/23 for some renewal. I called 1/20/23 to dispute this and have the charge canceled/refunded. On that call I was given confirmation #*****. No credit received. Left a voicemail message ~2/1 and never received a call back. Called again just now and recording hung up with no way to leave a message. A quick scan of BBB reveals I am not alone in having trouble. Would like unauthorized charges refunded and assurance that no further contact/renewals will be made. thank you.

    Business Response

    Date: 02/15/2023

    The complainant spoke with ****** Services on 2/14/23 and this matter was resolved.

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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