Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

    Business Response

    Date: 09/19/2023

    Please be advised that the complainant's information has been removed from our system.

  • Initial Complaint

    Date:09/07/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The business has, in fact, not removed my wife's information from the website, which is still visible at this URL: ************************************************. I am waiting for this to be done before I will resolve my complaint. I have included a screenshot with the date and time included to confirm that this has not been resolved as the company has claimed.

    Sincerely,

    *****************************




     

    Business Response

    Date: 09/08/2023

    Please be advised that we have removed the consumer's information from our system. 

    Business Response

    Date: 09/12/2023

    It typically takes ***** hrs to process. Please have complainant check again as it has, in fact, been removed.

    Customer Answer

    Date: 09/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:08/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company has me listed as a therapist with my home address, and my personal cell phone number. I have never signed up with this company. I need them to remove me from their database.

    Business Response

    Date: 08/04/2023

    Please be advised that we have removed the complainant's information from our system.

  • Initial Complaint

    Date:06/20/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     My photo and profile still appear on the website on ****** search. Please remove my name and photo from your system. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **********




     

    Business Response

    Date: 06/20/2023

    Please be advised that we have removed the complainant's information from our system.

    Business Response

    Date: 06/22/2023

    Please have the consumer check again.  We have deleted her information from our system.  While her name appears in ******* if you click on it nothing comes up.  We have no control on removing her name from ****** site.

    Customer Answer

    Date: 06/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **********



     

  • Initial Complaint

    Date:06/12/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site has my personal information listed including my home address, home phone number, and nursing license number. They have also listed me as a CRNA, which is a nurse practitioner, while my license is for nursing.I did not authorize my private and business information being listed on this site, I have attempted to remove this information to no avail. I want my information completely removed.

    Business Response

    Date: 06/12/2023

    Please be advised that we have deleted the complainant's information from our system.

  • Initial Complaint

    Date:06/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Find a doc *** charged a monthly fee of $36 dollars to my credit card with my consent for years since 2019, claiming I did sign up for their Gold Package and received many airline vouchers: I never signed for or authorized their monthly deductions, did not sign up for a Gold package, as they claim and the 1 ***************************************************************************** the unauthorized monthly deductions.. I requested reimbursement for the monthly payments I never did sign up for since 2019. They declined to do so.

    Business Response

    Date: 06/21/2023

    Please be advised that a final and amicable resolution was reached with the complainant on 6/9/23.  Our resolution confirmation letter was signed and returned and the adjustment was made to his account.

  • Initial Complaint

    Date:05/30/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    At this time, I have been contacted directly by Find a Top Doc, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     The left several voicemails to call them back but I have no interest in speaking with them. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *********************-*****

    Business Response

    Date: 06/26/2023

    It is our expressed wish to resolve this matter with the complainant.  We have tried calling and emailing her.  If she wishes to resolve this matter we urge her to contact ******, Client Services  *******************.  Thank you.

    Business Response

    Date: 07/03/2023

    An amicable agreement was reached with the complainant on 6/30/23.  Our resolution letter was signed and returned and all adjustments were made. 

    Customer Answer

    Date: 07/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************-*****



     

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.