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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a LinkedIn message that I was being chosen for a find a top doc award from Texas Monthly. I was asked to make appointment and they interviewed me and charged me $640 for this "award". Turns out it was not from Texas Monthly. They were dishonest and very pushy. I told them 3 times I did not want it. I also have never authorized recurring payments which they are trying to charge my credit card

    Business Response

    Date: 11/16/2023

    Please be advised that this matter has been resolved and closed as of 11/14/23 and all adjustments were made to the complainant's account.

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As per telephone conversation with your magazine I have paid the initial sum of $1365.11 for my subscription, along with plaque shipping fees. I was told there will be additional 3% marketing fee on the initial sum and no other charges. To my surprise, on 11/10/2023 I been charged an additional $1340.33, without any prior notice or authorization. I want to emphasize that I do not consent to nor authorize this additional charge of $1340.33. This unexpected transaction is not only inconvenient but also goes against the terms initially communicated to **** kindly request that you promptly investigate this matter and provide a thorough explanation for this unauthorized charge. Additionally, I expect the immediate reversal of the unauthorized amount back to my account.I appreciate your urgent attention to this matter and look forward to a ****************

    Business Response

    Date: 11/21/2023

    This matter has been resolved and closed amicably with a signed resolution letter.  All adjustments to the complainant's account have been made as of 11/20/23.

  • Initial Complaint

    Date:11/13/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my credit card $816.62 without my approval. When searching online to figure out how to cancel whatever account they have, it seems to not exist. They never had my authorization to charge my credit card. I want a refund and any account canceled.

    Business Response

    Date: 11/27/2023

    This matter was resolved amicably with a signed resolution letter.  All adjustments to the complainant's account have been made accordingly.

  • Initial Complaint

    Date:11/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response i.e., deletion of my profile and information, is made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, at this time.

    Sincerely,

    ***************************



     

    Business Response

    Date: 11/07/2023

    We have removed the complainant's information.

    Business Response

    Date: 11/21/2023

    As previously stated we have removed the consumer's information from our system.  If you click on the link provided in this complaint you will see there is no information on our site.  We are unable to remove what appears on *******

    Customer Answer

    Date: 11/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    They state that "they are unable to remove from ******** Nobody is asking them to remove ****** results!!!

    On THEIR website - findatopdoc.com  they need to remove "******** NEW PROFILE" .which appears when one puts in my last name and zip code on the findatopdoc.com webpage: **********************************************

    If one puts in my last name and zipcode on **********************************************, my profile which has been created by findatopdoc.com appears. It is their job to delete my profile from their website, not google's!

    They need to delete my profile. Findatopdoc is posting my profile - not ******* They are playing dumb!

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

  • Initial Complaint

    Date:10/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Find a Top Doc Business charged my business credit card $204.92 on Oct 09 2023 for services / merchandise I did NOT order. I am requesting a Full refund.

    Business Response

    Date: 10/26/2023

    Please be advised that this matter has been closed and all adjustments were made to the complainant's account on 10/25/23.

  • Initial Complaint

    Date:10/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     

     When I search for my name, my name occupation and city still comes up from there site. For my personal safety all this information must be removed. 


    ***********************




     

    Business Response

    Date: 10/25/2023

    We have removed the complainant's information as requested.

    Business Response

    Date: 10/31/2023

    Upon checking we again found that the information has been removed.

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

    Business Response

    Date: 10/20/2023

    Please be advised that we have removed the complainant's information from our system.

  • Initial Complaint

    Date:09/29/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked twice via email for my information to be removed. I have tried creating an account on this website so that I could 'update' the information and possibly delete it myself- but the site NEVER sends me the *** text code despite multiple attempts as this feature of their website appears to be turned-off/non-functional and a faulty feature..This website has my personal home address posted as my business address.This website has my personal cell phone number posted as my business phone number.This website has created a 'bio' describing my skills that I have never created.Problem: I work with unstable mental health patients who can now search me on the internet, come to my home, and place myself or my family at risk for harm.Resolution: Complete removal/deletion of account information.

    Business Response

    Date: 09/29/2023

    We have deleted the complainant's information as requested.

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was called and told that I was selected as a top doctor and my bio was going to be written up in women in medicine. I spoke to them for half an hour and gave them details about my career and my practice. I was originally told it was free, but then I was told there were levels of payment, up to over $1000. It elected to pay the lowest level, $189. When I went to find my bio, I couldn't find it. I then googled the business and learned that it was fraudulent.

    Business Response

    Date: 10/05/2023

    We have attempted to contact the complainant to advise her that all adjustments have been made to her account and that this matter has been closed.

  • Initial Complaint

    Date:09/19/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************



     

    Business Response

    Date: 09/20/2023

    Please be advised that the complainant's information has been removed.

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