Reviews

This profile includes reviews for Booksrun.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Booksrun.com Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Booksrun.com Inc.

  1662 Cropsey Avenue Apt 6C Brooklyn, NY 11214-5838

• 

  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromSally H

  Date: 07/25/2023

  I have been waiting 4 weeks for the check for buyback books. No one is answering the phone. In addition, I was supposed to have a refund for a book that was returned on time, but I was still charged the purchase price! I was finally contacted by support and told a refund was approved and still nothing. No one has contacted me regarding the 10 books I sold back that were received by BooksRun. Stay away! They used to be great, but now its a nightmare.

• Review fromJennifer B

  Date: 07/24/2023

  They can steal any book they want and claim it is a misprint. It is in the agreement but they stole the most expensive book we sent (spent over $100 on the original) and refused to send it back. They claim it is a misprint but it matched all of my classmate's books and it was a really nice, brand new book when I purchased with online publisher codes that worked included with the book. They are willing to pay for books under $5 but my $25 offer one was the one that was magically a "misprint" and they refuse to send the book back for us to verify. They claim it is in the agreement. Super shady company. I will never use again though I have 50 textbooks to now offload to an honest company.

• Review fromCourtney C

  Date: 07/20/2023

  This place is a complete scam. I sent in two books in great condition and they cut the price for both by over 50% because I had highlighted a sentence on one page. The way they force you into accepting is that they will make you pay shipping if you dont accept their adjusted prices (which dont even fall in line with their guidelines). Never sell your books here its a complete scam and they should be investigated.

• Review fromFrancis M

  Date: 07/19/2023

  They went straight to the debt collector and claimed I never returned the book. After I showed the debt collector an email confirming it was returned and received, they CHANGED their reason to returning it damaged with the pages ripped off along with water damage (False!). I returned it the same way I received it. They are a bunch of crooks. I am not one to write a bad review but this is a very deceitful business!

• Review fromAnnie G

  Date: 07/19/2023

  We need to file a class action lawsuit against this company.

• Review fromVictoria S

  Date: 07/18/2023

  Like others, I was scammed by this company. I had a book I sent in that was in great condition. They sent me a picture of the book ripped off the cover and binding, stating it was too damaged to sell, and I wouldnt receive any money. I did not send a book in that condition. They stated I can either get it back & pay for shipping or they keep the book. I didnt respond at this point, as I was so irritated that they either sent a fake image or damaged the book themselves. They now are stating my book was counterfeit, so now they get to withhold the book from me. Seems like this is their gimmick to get free textbooks then sell them to others. Dont even bother with the long and fake apology Books Run. Youre disgusting.

• Review fromEmily A

  Date: 07/13/2023

  I ordered a textbook on 7/11/23 and paid **** for expedited shipping because I needed it this week. The package came today and was empty and the inside of it glued together. *** tried calling them only to get a recording and call disconnected, *** emailed to be told it will be answered within 72 business hours, and tried their live chat only to be told by the robot to call or email them. I do not feel like this company is very good and they need to be made to make things right!

• Review fromNicole B

  Date: 07/13/2023

  This is the email I just sent them- my first few sellbacks with them were fine. For the record, I am a professional bookseller and know the conditions of books according to accepted industry standards.I feel scammed. The Last Palace was in excellent condition, and the Arabic book was certainly not in poor condition- not in brand new shape, but certainly could be rated as 'good'. Obviously your price for return shipping is ridiculous- via media mail it should be at the 3 or 4 pound price, so no more than $6 or so, not almost $13. I certainly hope you don't do this with the order I have coming to you now. Do I need to take photos of the books as I pack them since you offer no fair way to dispute this? Very disappointed. I assume you wait until a new customer trusts you will be honest before you start the ripping off.

• Review fromAJ J

  Date: 06/20/2023

  I had the same experience others mentioned. I returned 2 books on time. They said one book had water damage and said the other one was late. They were not late nor was there any water damage. They're now charging me for 2 books. This is absolutely insane that they're allowed to do this to people. They too sent me a blurry picture of a book with water damage saying that was the book I sent them. I normally never write reviews, especially bad ones, but this is insane and they need a class action lawsuit against them. I guess this is their way of making money by lying and having customers pay the full cost of books. They need to be stopped. This is not only wrong but affecting people's credit worthiness.

• Review fromLydia T

  Date: 06/08/2023

  This company is HORRIBLE. Stay away. I ordered a book for class and received a book thats unusable. Words are scribbled out and it clearly shouldve never been quality checked to send out like this. I got the book May 17th and reached out to their support on May 18th. Its June 8th, and theyve still yet to resolve this. They keep going back and fourth with me refusing to provide a new textbook or refund me for the book. They even had the audacity to say Ive kept the book half the rental period yet I requested to return it immediately upon arrival. If you dont want to be out a book for your classes use a different service. Chegg and Textbookrush have always been way more reliable.

  Booksrun.com Inc.

  Date: 09/06/2023

  Greetings,

  Thank you for sharing with us your concerns regarding the matter in question. We do apprehend how frustrating the situation may be and we are really sorry to hear that you had a negative experience when dealing with our services.

  Please, allow us to explain the issue with your order. It seems that you rented item Principles of Economics, ISBN 9781305585126 from us in "Used - Acceptable" condition with  "Heavy wear". This particular condition implies a certain degree of tear and wear, some markings, highlighting, stains, bent corners, etc. However, all the text should be legible and all pages included. A note "Heavy wear" usually means that a book may have liquid stains, excessive marking or/and highlighting, wrinkled or torn pages and binding etc.
  
  Upon contacting us via email  with the concern about the book ordered, one of our representatives clarified the situation regarding the case and provided several options to resolve the issue despite the fact that according to the current policy that is listed in our Terms & Conditions, items rented with us may correspond to any condition available at the warehouse. Kindly note that each user gives their consent to be bound by the policy before order placement. 

  Please be kindly advised that according to our Terms and Conditions we do not refund any charges related to rental orders (Shipping and Returns, bullet point #9). However, one of our representatives was trying to resolve the issue in the most appropriate way possible by offering discounts which did not suffice. Please note that our policy does not provide refunds for rentals at all. 
  

  A prepaid shipping label was provided on 06/09/2023. A full refund of the rental amount was issued accordingly to the original payment method upon the return of the book on 06/26/2023 08:55 am. A prepaid label was provided from our side to smooth things over and make up for the inconvenience despite the fact that we do not provide prepaid labels in case of discretionary returns according to the current policy and do not refund rental charges.

  We would like to apologize for the difficulty with your order and thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements, as we strive to sustain our earned reputation among other established companies. Thank you for your understanding.
  Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. 
  

  Respectfully,
  BooksRun Team
  

  
  

  Booksrun.com Inc.

  Date: 09/07/2023

  Greetings,Thank you for sharing with us your concerns regarding the matter in question. We do apprehend how frustrating the situation may be and we are really sorry to hear that you had a negative experience when dealing with our services.Please, allow us to explain the issue with your order. It seems that you rented item Principles of Economics, ISBN ************* from us in "Used - Acceptable" condition with "Heavy wear". This particular condition implies a certain degree of tear and wear, some markings, highlighting, stains, bent corners, etc. However, all the text should be legible and all pages included. A note "Heavy wear" usually means that a book may have liquid stains, excessive marking or/and highlighting, wrinkled or torn pages and binding etc.Upon contacting us via email with the concern about the book ordered, one of our representatives clarified the situation regarding the case and provided several options to resolve the issue despite the fact that according to the current policy that is listed in our ******************* items rented with us may correspond to any condition available at the warehouse. Kindly note that each user gives their consent to be bound by the policy before order placement. Please be kindly advised that according to our Terms and Conditions we do not refund any charges related to rental orders (Shipping and Returns, bullet point #9). However, one of our representatives was trying to resolve the issue in the most appropriate way possible by offering discounts which did not suffice. Please note that our policy does not provide refunds for rentals at all. A prepaid shipping label was provided on 06/09/2023. A full refund of the rental amount was issued accordingly to the original payment method upon the return of the book on 06/26/2023 08:55 am. A prepaid label was provided from our side to smooth things over and make up for the inconvenience despite the fact that we do not provide prepaid labels in case of discretionary returns according to the current policy and do not refund rental charges.We would like to apologize for the difficulty with your order and thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements, as we strive to sustain our earned reputation among other established companies. Thank you for your understanding.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. Respectfully,BooksRun Team