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This profile includes reviews for Booksrun.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Booksrun.com Inc.

  1662 Cropsey Avenue Apt 6C Brooklyn, NY 11214-5838

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromKelly H

  Date: 08/05/2022

  HORRIBLE company. I very good condition book in and they came back saying they didn't agree with the very good condition and decreased the amount they were going to send to me. I went to their website to decline the new pricing (knew I was just being ripped off); and they had automatically accepted the new payment. My order was shown as "on hold" I immediately went to their chat - which was useless, I sent an email and I called and spoke with a ********* Rep said she saw the issue and would request the book be returned to me. She said I would receive a confirmation email. I never received the confirmation. I sent another email and called again. The second rep said he would have to send it to another department and I would receive an email that day. No email. Much later I'm told they already sold my book and my check (for less than I had agreed on) was already processed. Not acceptable. Scammers. Do not sell books to this company. I believe they are crooks.

  Booksrun.com Inc.

  Date: 08/20/2022

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be investigated and necessary changes could be applied to the system so that the disputed accepted mistakenly could be reversible.We highly value your opinion and appreciate your suggestions and we will continue working on improving our services.We stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback order. The book Human ******************** (ISBN: *************) had its quote adjusted automatically due to such main reason: we received a textbook with the signs of wear that did not correspond to the "Used - Very Good" condition initially quoted by you. The images indicating the condition of the item were supplied for your consideration.In order to determine which category the textbooks we receive fit, we use ****** guidelines. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features. Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the book received and the opened dispute were sent to your email address. Since you accepted the adjustments prior to contacting us, the order was processed on 07/11/2022. Unfortunately, given the fact that you contacted us after the order processing the action could no longer be reversed.The check for your order was issued on July 12, 2022, and should have been delivered to your destination address by 08/09/2022.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromMichelle T.

  Date: 07/29/2022

  Id give it less than one star except that it wouldnt let me do a review then..,, this website is a COMPLETE SCAM!! DO NOT USE IT! Its taking advantage of college students, many whom desperately need their book buyback money to get through a bit longer!!! They quoted me a price, then claimed **** damaged my package AND THAT THE BOOKS WUOYED WERENT IN THE *** WHICH CONTAINED MY SHIPPING LABEL ON IT!!! I want my money or my books back! I paid $499 plus tax AND NEVER WOUND UP USING THE BOOKS BECAUSE I MOVED SUDDENLY, and they didnt even offer me much. $103.91, to be exact!!! I want my books or my money! Help me please!

  Booksrun.com Inc.

  Date: 08/20/2022

  Greetings! Thank you for expressing your concerns regarding the matter in question. We understand that the situation is upsetting for you, and we want to rectify it and provide the best experience possible, therefore, we are really sorry to hear that you had a negative experience when dealing with our services. We always welcome civil dialogue and condemn the use of profanity and insults towards our representatives as it is inappropriate and counterproductive.According to our records, within the order in question the item ******* and ******** Neurology in Clinical Practice, 2-Volume Set (********* Neurology in Clinical Practice), ISBN ************* was quoted. However, the package under the shipping label with the tracking number ********************** attributed to your buyback order arrived with 7 different books that were initially quoted, which can also be confirmed by the total weight of the package received being ***** lbs. In the case with this order, the label was supposed to cover the weight of only 15 lbs. Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address. Since you accepted the adjustments prior to contacting us, the order was processed on 07/28/2022.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative requested a more detailed explanation from our processing team. Unfortunately, it appeared that the box with the label attributed to your order, contained the items that were not initially quoted. Regrettably, the items received are not accepted for our buyback program. Therefore, the payment for your order could not be processed as we did not receive the item quoted. We hope that the matter with your package can be resolved with the help of the mail carrier and the item initially quoted by you can be located.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies regarding any inconvenience caused. We hope for your understanding of the matter at hand. Respectfully,BooksRun Team