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  Booksrun.com Inc.

  1662 Cropsey Avenue Apt 6C Brooklyn, NY 11214-5838

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromLaura V

  Date: 11/09/2023

  They are horrible. They basically trick you into paying $1.89 for insurance. What are they insuring against? It's darn-near impossible to remove that charge. Rather than make it an option to take, it's a difficult to make the option to not take, if that makes sense. Since they are paying pennies on the dollar for books, often ***** on the dollar for books, it takes a huge percentage of the sale. And, as in my case, when they CLAIM to not receive something, as again in my case, the one item that pushed me over the threshold of minimum sale, a large box of shrink-wrapped, anatomy study flash cards which they were to buy for $11 and something, they claimed it wasn't in the package. Then they provide still shots of YOUR package(s), theoretically, being opened by someone. They show just little enough that who knows what package it is or whether anything you sent is in that useless shot. And anyway, couldn't they just set the thing they say they didn't get aside and take a picture? It's not rocket science. Theoretically, they only send a check for sales over $10. Well, lucky me. Since they claimed to not have received the $11 item and charged me $1.89 for NOTHING, I just got a check for $.48. If I had known what shysters they were, I would have just taken these books to Goodwill. It would have been a lot easier and at least I wouldn't be disappointed that I got nothing in return. I'd get the warm fuzzy of giving. Or, as I'm going to recommend, I'd stick with ********************. They're not perfect by any measure, but they are a far cry from these guys. My god I hate them. This was a terrible experience. Oh, and any communication you engage in with these folks is firstly, NOT timely. They're slow as you-know-what. Secondly it's either: We never got it, for which I'm dubious, or: The quality is not what was quoted, for which I am even MORE dubious, or even: The price changed while your book was enroute to us. Again, what does the $1.89 cover? Steer clear of these guys.

  Booksrun.com Inc.

  Date: 01/12/2024

  Greetings,We are really sorry to hear that you have a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be investigated, and necessary changes could be applied tothe system so that the disputed accepted mistakenly could be reversible. Furthermore, we highly value your opinion and appreciate your suggestions, and we will continue working on improving our services.Please let us explain the occurred situation with buyback order #*******. Upon processing, it appearedthat the item Anatomy Flashcards (ISBN: *************) was not included in the package with the rest of your order.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative requested a more detailed explanation from our processing team and checked our security cameras to make sure that the item in question was indeed missing. After the thorough investigation, it turned out that the package did not include the item Anatomy Flashcards (ISBN: *************). The images confirming the information provided were supplied for your consideration. However, since the order in question was insured, the check with the additional payment in the amount of $11.08 was sent to your shipping address in order to reimburse for the lost item.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant in the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromDavid S

  Date: 11/06/2023

  Booksrun has no customer service basically, only a de-facto one... I have only sold books to them, the first time they stole a criminal procedure book from me. I sent two of the same books they only paid me for one, when I notified them about the mistake, they closed the other order, kept the book, and never responded. I recently was stupid enough to sell them some three more books and just typical, poorly ran business, they are taking to long to pay out, even though I pick the PayPal option... The first time took about three to four weeks to get paid anything, and it came in more than one payment... Which is pathetic for a real business... The books are being marked as received, no payment, plus the post office marked it delivered and it took almost 5 days for Booksrun to show they received the books. Considering, this is their business, with today's technology, this company is obvious not above board. Plus, they are not even accredited on the BBB website, enough said.Oh yeah, I sold only law school books, you think they would want to be a reputable business, so I would want to order my books from them... Oh well, there loss. lol

  Booksrun.com Inc.

  Date: 01/12/2024

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be investigated, and necessary changes could be applied to the system so that the disputed accepted mistakenly could be reversible. Furthermore, we highly value your opinion and appreciate your suggestions, and we will continue working on improving our services.We do understand the concerns regarding our delayed reply. We are working hard to process all the inquiries through all the channels of communication offered, and for that reason, we are available via email, phone and chat, however, due to a high season, some issues might have indeed occurred.As an experienced and established participant in the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromPietro D

  Date: 10/24/2023

  BEWARE & DO NOT USE! I see that I made the mistake of not checking out the company reviews on BBB and they are a TOTAL SCAM! Sent in textbook that was basically new and was originally supposed to get $36 and then it tracked as delivered and it went down to $27 for a $117. 00 textbook. Heres the kicker! They received the book on Oct. 17th, 2023 and looks like Im not getting the so called check in the mail. No response to multiple contact us messages Ive sent.Next time, Ill just donate it to the library like I wanted to do in the first place.

  Booksrun.com Inc.

  Date: 01/12/2024

  Greetings,We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services.BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback orders.Upon processing, it appears that the item Development Through Life: A Psychosocial Approach - Standalone Book (ISBN: *************) had its quote adjusted automatically from $36.49 to $29.19 because we received the book with the signs of heavy wear that did not correspond to Used Very Good condition initially quoted and turned the book into unusable. Please try to look at the situation from our perspective. Unfortunately, we do not pay initial quotes for the textbooks that are received with signs of heavy wear or water damage, as it is stated in our BooksRun policy that the customers agree to cooperate within. In order to determine which category the textbooks we receive fit, we use Amazon guidelines. The simplified version of those is presented on our website. You may also see our buyback condition guide for more information. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features.For these reasons, the condition of the book in question was automatically changed from Used - Very Good initially quoted to Used - Acceptable, and its quote changed accordingly.Check #****** for buyback order #******* for the amount of $27.3 was successfully sent to the address provided by you within the order details on 10/20/2023. Delivery of the check usually takes from 3 up to 20 business days, depending on the proximity of the customers address to our location and the work of the mail carrier. The check should have been delivered before or on 11/17/2023. According to our bank, the check in question was successfully deposited by you on 10/30/2023, which implies that the payment was received within the estimated time of arrival.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way.As an experienced and established participant in the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromDarlene B

  Date: 10/23/2023

  Seriously with all the complaints about this company, how are they allowed to continue. I am so irritated that the BBB is not taking action against booksrun.com. I purchased a book from booksrun and then dropped the class so I never used the book but decided not to try to return for a refund because it was on me. I just decided to try and sell the book back to them. I literally took the book out of their shipping container and put it in a new shipping container and mailed it back and wS quoted to receive payment for about half of what I paid for the book. Then I get an email saying I will receive $0 because the condition of the book is not suitable for them to buy and I can get the book back but I will have to pay shipping. Unbelievable!!!

  Booksrun.com Inc.

  Date: 12/12/2023

  Greetings! We apologize for the difficulties with your order. Please note that, according to our records, you have not reached out to our Support team regarding this issue for the proper explanation of the matter while the assistance could be provided. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.In your case the item within your buyback order had its quote adjusted automatically because we received an instructor's edition instead of the US student edition initially quoted. The book was covered with stickers under which there were markings such as Instructor's edition and Not for sale. We are currently not able to purchase this particular item at the price provided inside your order, as buyback prices for instructor's editions are automatically determined by the system and are often much lower than for regular student editions or they are not eligible for the buyback program at all. Our processing department carefully inspects all items received and acts within the framework of our policy to guarantee the rights and obligations of our valued customers.Therefore, by taking into account the quote adjustment, your order was placed "On Hold" for 7 days so that you could either accept the quote or decline it and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address.Please note that per existing policy, BooksRun will not provide free returns for books that had their quotes adjusted. Returns are made only after the reimbursement of the return fee by the user. We understand how frustrating it may be to pay for shipping of the item back, but please try to understand our position on this matter. We provide prepaid labels for all our buyback orders and lose a significant amount on shipping and handling. However, since no decision was made, the adjustment was accepted automatically by our system and the order was processed on 11/01/2023.We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromJaime T

  Date: 09/19/2023

  I submitted a box of 22 new textbooks books which they received on September 12th, 2023. I was told I would receive over $300 within 3 to 4 days of my order being received. It is now September 19th, 2023 and I have received NO money at all. I have just gotten repeated emails that my books purchased (at my campus bookstore) were counterfeit so they will not pay me OR send my books back to me. NONE of my books are counterfeit. Of course, they only claim this on the books I sent that were worth the most money. DO NOT SEND YOUR BOOKS TO THEM. They are a complete scam. Their "customer service" does not answer any requests for answers.

  Booksrun.com Inc.

  Date: 10/23/2023

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative provided a detailed explanation of the issue in question. The images clarifying the counterfeit detection points were provided as proof of our words and indication of our honesty. Unfortunately, the high season affected our regular response rate, however, we can assure you that the measures to minimize and where possible avoid such issues in the future were taken from our side. We are indeed grateful to receive your feedback which includes what we are to work on to become a better company.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. However, the payment for the rest of the books in your order #******* was successfully issued to your PayPal account on 09/21/********* again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromChristiana N

  Date: 09/16/2023

  I contacted BR 7 days ago about returning a book because I bought the wrong textbook for my class (the books had the same name, different authors). After digging through their FAQ I found I could return within 21 days. Well, it has now been 21 days since purchase, but I have not heard back about HOW to initiate the return. All of the website info is about how to return rentals, not mistaken purchases. Will not be buying from them again, since they seem to be purposely hiding information to make it so I can't return this book I don't need.

  Booksrun.com Inc.

  Date: 10/23/2023

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item Fundamentals of Qualitative Research: A Practical Guide, ISBN ************* was purchased on 08/21/2023. Please kindly note that we provide return labels for all our rental items, however, that does not apply to purchase returns. You can return the item purchased with us if it doesnt meet your needs, but this particular return is considered a discretionary one, and we usually do not provide the return shipping labels in such cases, therefore, the label cannot be retrieved in our rental return window on our website.After you reached out to us on 09/09/2023, expressing that you accidentally purchased a wrong item and wanted to return it, our representative provided you with the return instructions so that you could return the item back to our facility for full refund. As per our policy, which all our customers agree to be bound by, we have a 21 days return policy after the delivery of the order. We do understand the concerns regarding our delayed reply. We are working hard to process all the inquiries through all the channels of communication offered, and for that reason, we are available via email, phone and LiveChat, however, due to a high season, some issues might have indeed occurred.Please be kindly advised that all terms and conditions are strictly followed by us and accepted by each of our customers when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights (please see section "PURCHASES AND RENTALS" - "Shipping and returns" inside our ******************** We keep our existing policy as transparent as possible and do not have any intention to hide or reduce payment for no reason which is always well-grounded and supported with the definite evidence.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, and for that reason, we are available via email, phone and LiveChat.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromJacob L

  Date: 08/25/2023

  Ordered a textbook half a month before classes. I never received any communication regarding delays, shipping, or any related issues. I still haven't received my textbook, and I'm on day three of being left with no email response to my complaint..

  Booksrun.com Inc.

  Date: 10/04/2023

  Greetings,Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be and we are really sorry to hear that you had a negative experience when dealing with our services.Please, allow us to explain the issue with your order. According to our records, the order in question was placed for an eBook on 08/07/2023. Per policy established by VitalSource, an eBook provider, the items can be cancelled and refunded within 14 days after purchase date. However, we received an email from you regarding the cancellation of the item in question exactly 15 days after the order placement, which was the main reason for the book to be non-refundable.Please be kindly advised that an eBook is available to the customer as soon as they receive a confirmation email containing the link to the eBook itself. Furthermore, due to the fact that an eBook is not a physical item, it cannot be shipped to the customer's address.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies regarding any inconvenience caused. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromJillian W

  Date: 08/06/2023

  It appears that I am one of many with a 1 star review. I'd give it zero if I could. I bought a textbook at the med school where I work, it was brand new however a collegue gifted me the exact same book. So I decided to sell it to Books Run. They never paid me AND kept my book saying it was "fradulent". I have tried countless times to contact this business and they have never responded. This is a shady company and I advise everyone to stay away from their deceptive trade act practices. BBB should investigate them.

  Booksrun.com Inc.

  Date: 10/04/2023

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative provided a detailed explanation of the issue in question in a timely manner. We have the images clarifying the counterfeit detection points which can be provided as proof of our words and indication of our honesty upon your request. We are indeed grateful to receive your feedback which helps us to work on becoming a better company.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromThomas D.

  Date: 08/01/2023

  Booksrun stole my book. Shipped books to them soft and hard cover. They said the book worth the most money was unacceptable. This is a hardcover text book my Wife didn't even use for her class! Unethical company to pull this and then not return the book back to me. Beware selling books to them.

  Booksrun.com Inc.

  Date: 10/04/2023

  Greetings,We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services.BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback orders.Upon processing it appears that the item Principal, The: Creative Leadership for Excellence in Schools, Updated Edition (******* Educational Leadership) (ISBN: ************* ) had its quote adjusted automatically from $ ***** to $0.00 because we received the book with the signs of heavy wear that did not correspond to Used Very Good condition initially quoted and turned the book into unusable. Please try to look at the situation from our perspective. Unfortunately, we do not pay initial quotes for the textbooks that are received with signs of heavy wear or water damage, as it is stated in our BooksRun policy that the customers agree to cooperate within. Moreover, we do not have any opportunity to check and know for sure what exactly happened with the book in the process of shipping, however, it was delivered with the torn binder. Your buyback order was processed in accordance with the existing ******************* which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. According to our ******************* items with heavy wear in the order may have their quote adjusted or be not eligible for buyback at all. Your order was placed "On Hold" for 7 days on 07/19/2023 so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address. However, since no decision was made, the adjustment was accepted automatically by our system and the order was processed on 07/28/2023. We also understand how frustrating it may be to pay for shipping of the item back, but please try to understand our position on this matter. We provide prepaid labels for all our buyback orders and lose a significant amount on shipping and handling. The return shipping fee of $8.95 for the first book and $3.99 for each item thereafter includes: 1) shipping from customer's address to our processing facility; 2) shipping from the processing facility to the customer's address; 3) handling; 4) packaging. We hope this information gives you the understanding of our policy on returns.Please be kindly advised that the fact that you contacted us via email does not mean you may disregard the order dispute and still expect the items to be returned to you, as the action and response are to be stated there from your side. Contacting us via any other means other than directly in your order dispute does not confirm any of your actions in the order dispute itself, in such cases you are obliged to log in and accept or deny (i.e. request a return) the adjustments made by the system, because if there is no response within the provided 7 day timeframe, the system automatically views it as your acceptance of the dispute adjustments. We informed you of our policy regarding the return, however, the automatic system did not see that, given that there was no decision made there from your side, thus the system decided that you accepted the adjustments and the order was processed automatically.Furthermore, no action could be taken when you contacted us via email as at that moment the order had already been reprocessed and check #****** had already been sent to your address. Please be kindly advised that you agreed to be bound by our ****************** upon the order placement, therefore by taking into account our existing policy, the item within the order in question is non-returnable and is to be disposed of at our own discretion.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding Respectfully,BooksRun Team

  Thomas D.

  Date: 10/05/2023

  This is an unacceptable response. This book was a hardcover book we ordered from Books Run on 12/28/2022 in Used-Very Good condition. Order #*******. The book ended up never being used in my Wifes course and therefore was in the exact same condition we purchased from you. If you do not make this right, you have forever lost a customer and I will be sure to share this information with any and all students my Wife teaches and associates with.

• Review fromLauren L

  Date: 07/28/2023

  I sent four of my books in excellent condition. Three out of four textbooks had zero writing/underlining/highlighting. I packed the books tightly and wrapped them multiple times so that they wouldn't slide around. I take extremely good care of my books, but somehow, the book that BooksRun was going to give me the most for, has some kind of liquid damage to it. They didn't notify me about this--I happened to look at my account the last day that you could communicate with them about whether to accept the reduced rate. I'm never using this company again, and I'm really upset that they are only willing to pay me $75 for books that were sent to them in excellent condition that cost me hundreds of dollars.

  Booksrun.com Inc.

  Date: 09/07/2023

  Greetings, Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can beand we are really sorry to hear that you had a negative experience when dealing with our services. Please, allow us to explain the issue with your order. Your buyback order was processed in accordance with the existing ******************* which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. According to our ******************* items with heavy wear in the order may have their quote adjusted or be not eligible for buyback at all. Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address. However, since no decision was made, the adjustment was accepted automatically by our system and the order was processed on 08/08/2023. We also understand how frustrating it may be to pay for shipping of the item back, but please try to understand our position on this matter. We provide prepaid labels for all our buyback orders and lose a significant amount on shipping and handling. The return shipping fee of $8.95 for the first book and $3.99 for each item thereafter includes: 1) shipping from customer's address to our processing facility; 2) shipping from the processing facility to the customer's address; 3) handling; 4) packaging. We hope this information gives you the understanding of our policy on returns.It appeared that the book was received with a liquid stain of unknown origin, the images of the damaged were also provided. For these reasons, we also strongly recommend wrapping the contents of the package in plastic to prevent damage during shipping. Our processing department carefully inspects each and every item, and we always calculate the price of the items received with any kind of damage for all our buyback orders. As a rule, we do not purchase items that have any water stains and curled pages, because such items are not eligible for buyback program as the price applicable for them is too low and they are not desirable by wholesalers and individual buyers. In some cases, the water damage itself may be minor, but even such signs of it significantly affect the final price of the book, especially considering the fact that the book is used and not actually brand new (an unopened item in its original packaging).We are always happy to assist customers with any arising issues in a timely manner and have no interest in deceiving or holding the payment from clients. We strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding. Respectfully, BooksRun Team