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This profile includes reviews for Booksrun.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Booksrun.com Inc.

  1662 Cropsey Avenue Apt 6C Brooklyn, NY 11214-5838

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromTina G

  Date: 01/16/2024

  Was quoted over ****** for 4 books. Two of them being almost new condition. Both books were purchased from.my daughters college book store for over 200 each. They are claiming one of them is counterfeit and the other damaged. Um no. These people are Crooks. Do not sell books to them. They will either pay me or send my books back. I will not drop this.

  Booksrun.com Inc.

  Date: 03/04/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Furthermore, a textbook was sent by you that did not correspond to the one initially quoted, which according to our policy cannot be accepted for our buyback program. Unfortunately, we cannot accept loose-leaf editions at the buyback price of paperback editions. However, the check with the payment for the rest of the books in your order #******* was successfully sent to your shipping address on 01/26/2024.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromJoel D

  Date: 01/10/2024

  I purchased a book from them, was told it was in transit and then was told it was returned. I never saw the book and definitely did not want to return the item. I was only given a partial refund. Never received the book or the rest of the money I paid. Definitely feels scammy. They have not responded to any of the emails I've sent, nor the messages I submitted through their webpage. I have submitted a claim via paypal. Not happy with the lack of service and lack of communication. this does not seem like a company that cares about their patrons. Would not recommend their business to anyone.

  Booksrun.com Inc.

  Date: 03/04/2024

  Greetings,Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be, and we are really sorry to hear that you had a negative experience when dealing with our services.Please, allow us to explain the issue with your order. The item ordered by you was picked from our warehouse exactly to match the **** and condition ordered, then your order was carefully packed, loaded on the **** vehicle and driven to the post office, which scanned the package and sent it to the address stated by you. Please note that we have indeed sent the package to the address stated by you in the order details, and cannot know for sure why exactly the **** representatives could not deliver the package.According to **** tracking number ********************** (*********************************************************************************), the package was marked to have an Insufficient Address onDecember 9, 2023, 11:06 am. Looks like the address inside the order was initially stated as incorrect, incomplete, or illegible, thus, the package could not reach your destination.Therefore, once your item was returned to us, a refund was issued to your account accordingly with the restocking fee applied automatically. Once you contacted us regarding thefull reimbursement, one of our representatives has investigated the issue and decided to make an exception for you. Therefore, we were about to issue a refund of the restocking fee to your account, however, were unable to do so due to the dispute being opened. Please be kindly advised that if the claim with the bank is opened from your side, we are not be able to issue any kind of refund as the funds are frozen for the duration of the review of the case. Thus, further resolution could be provided by the bank only.We would like to thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromMuriel W

  Date: 01/07/2024

  Don't buy from them. Cancelled my order the same day it was placed, with no explanation. Waiting on a refund. I suspect they're bookjackers, advertising titles that they don't have in stock. There are legitimate online book rental businesses, but this doesn't appear to be one of them.

  Booksrun.com Inc.

  Date: 03/04/2024

  Greetings,Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be, and we are really sorry to hear that you had a negative experience when dealing with our services.Please, allow us to explain the issue with your order. According to our records, the order in question was placed for the item Ethical Problems in the Practice of Law (Aspen Casebook). Your order was cancelled due to this item being purchased right before your order placement and was no longer in stock at our facility. Therefore, the refund for the cancelled item was issued immediatelyafter the ordercancellation.It seems that a refund happened shortly after the initial transaction and the bank processed it as a reversal. In the case of a reversal, you will not see a refund credit on the statement; instead, you will be able to see the original charge drop off the statement entirely after a few days. It will appear as if no payment took place, and thus there is no refund, as if the whole transaction never happened.Our website model means that at any given point in time, thousands of different buyers are competing against each other to order the items listed at the best prices possible. Due to overwhelming demand for these prices, sometimes we may sell out of an item before we can remove that item from our site. We work hard to minimize cancellations that occur in such cases.We would like to thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromTy M

  Date: 12/29/2023

  I seen that they have good reviews so I gave them a try but I am starting to think the reviews are fabricated and flooded to hide critical reviews. Bookrun tends to quote you high prices to get you to sell them your book. However, once you send them your books, they will end up paying you less than half of the original offer. Books were in great condition and they would claim the books are in poor condition so they will not pay original quote. If the books were high value and buy certain companies they automatically flag it as counterfeit so that they don't have to pay. I've never had the experience with other vendors. If I were you I'd avoid doing business with bookrun.

  Booksrun.com Inc.

  Date: 02/16/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, several counterfeit copies were detected within your buyback orders. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.We have no doubts that there was no intention to deceive us from your side. We are indeed grateful to receive your feedback which helps us to work on becoming a better company.Regrettably, the payment for the counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copies to you.Furthermore, all buyback orders are processed in accordance with the existing ******************* which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. According to our ******************* items with heavy wear in the order may have their quote adjusted or be not eligible for buyback at all.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromManoj B

  Date: 12/19/2023

  I am writing to share my recent disappointing experience with Booksrun, hoping it serves as a cautionary tale. Upon returning a book, I was unexpectedly hit with a heavy wear fee, an unjust charge for a book that had seen minimal useno more than 10 times.Despite my attempts to address the issue with customer service, the call was abruptly disconnected, leaving me frustrated and dissatisfied and pulling double the rental charge from my credit card. This incident has cast a shadow on my overall perception of Booksrun, a service I had previously valued.I would strongly suggest you exercise caution when considering doing business with Booksrun. The unjust charges and lack of satisfactory customer service raise concerns about their transparency and integrity. Before engaging with their services, please know the potential for false charges and discrepancies.Wishing you a hassle-free and positive book-renting experience!

  Booksrun.com Inc.

  Date: 02/15/2024

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team as well as the seller directly responsible for shipping out your package so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item *****' Guide To Physical Examination and History Taking (Lippincott Connect), ISBN ************* was rented on 09/10/2023 for 96 days with the expiry date stated as 12/15/2023.Please be informed that, while placing an order, each customer agrees with our policy, which states that items rented may correspond to any condition between New and Used - Acceptable. In concordance with the accepted policy, the rented item in Used - Good condition was sent. This particular condition implies some general signs of tear and wear, some markings, highlighting etc.; however, all the text should be legible and all pages included. The item might show wear from consistent use, but it remains in good condition and functions properly.According to our records, the item was returned to our warehouse on Dec 18, 2023, however, we received it with a damaged cover. In accordance with our Terms and Conditions, which all our customers agree to be bound by, if the item received exhibits signs of damage, the customer is to report the issue to the seller directly within 7 days after the items delivery. Otherwise, the customer becomes solely responsible for any condition change incurred. It is also mentioned that when you receive your rental item, it still belongs to BooksRun, unless the purchase price is charged. If a rental item is damaged by the user to the point of being unusable when returned, a purchase price will be charged.In case with order #*******, the charge was automatically estimated by our system taking into account the purchase price of the book and the condition alterations since the torn cover automatically changed the initial condition of the book to Used - Acceptable. Since the book was returned to us in a condition which differs significantly from the initially rented condition, the charge in the amount of $90.47 was applied accordingly.Once you reached out to us asking to rectify the situation in a timely manner, one of our representatives provided all the information regarding the extra charge and offered a 30% refund of the extra charge as a courtesy despite the fact that according to our existing policy, we do not refund any charges related to rental orders. However, since you rejected the offer and insisted on a full refund our representative worked on the possible ways of resolving this case, provided the pictures from the shipping and receiving stations to prove that the book was indeed returned damaged and managed to come to an agreement. Once you accepted our offer for a 50% refund of the extra charge, the reimbursement was successfully issued on Jan 3, 2024.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, in order to make up for the inconvenience caused, we were happy to investigate the case and assist you in a timely fashion.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused, since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, and for that reason, we are available via email, phone, and chat.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromJoffrey B

  Date: 12/16/2023

  ordered a book mid October and paid for expedited delivery. Not am I our money due purchase arriving late, I GOT A DRESS FROM *****. I emailed books run with a photo and the shipping label seen on the package, and I am being hit with late return fees for an item I never received. They stated they believed me when I first reported it, but that is untrue.

  Booksrun.com Inc.

  Date: 02/15/2024

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item Exceptional Lives: Practice, ******************* in Today's Schools, ISBN ************* was rented on 10/22/2023 for 54 days with the expiry date stated as 12/15/2023. As per our records, the item was indeed shipped the next business day with the tracking number (****************************************************************************************) and delivered to youraddress on 10/27/2023. Unfortunately, the mail carrier indicated a delay on their behalf. Once the order is shipped, we cannot influence the timeframe, during which the package stays in transit. Actual delivery time depends on various factors, such as proximity of your location to the mail carrier's processing facility, volume of shipments, weather and more.After you reached out to us on 10/28/2023, expressing that you received a wrong item and wanted to return it and receive the refund for the missing book, our representative requested the pictures of the item received as well as the BooksRun shipping label itself asthe promptness of us providing the solution greatly depends on the thoroughness of the facts submitted by the customer to the case. However, we received the picture of the wrong item only. Thus, our representative requested the picture of the Booksrun shipping label attached to the package in order to proceedwith the investigation and assist you as soon as possible.We were indeed eager to rectify the situation but, unfortunately, did not receive any response from your side, thus, the investigation process was put on hold.Since the deadline for the order in question was stated as 12/15/2023, before or on this date the book was supposed to be returned to us. However, the return shipping label was not generated, thus we did not receive any update regarding the return of the order. According to our ****************** and also the information presented in the letters that were sent to your email address, in case the rental is not postmarked before the deadline, the extension fee in the amount of $15 is charged automatically, which creates the new deadline to return the book (in your case, 12/30/2023).Once you reachedout to us onceagain in regard to the extension fee that was applied to your account, our representative sent you video prooffrom our security cameras that the right book was packed and shipped to your address. Our processing department carefully inspects each and every book before they are sent to our customers. Still, in order to make up for the inconveniencecaused, they issued a refund of the rental price as well as the extension fee charged to the same payment method.We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant in the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromjennifer b

  Date: 12/10/2023

  They stated my book (purchased new on amazon) was 'suspected counterfeit', kept it, and do not respond to repeated emails. Their initial email stated they would verify this and follow up but they have not. I was simply waiting to see if it was verified counterfeit so that I could address this with amazon. I waited the amount of time specified in the email and have contacted them several times over the last 6 months, no response. They have not confirmed it was counterfeit, paid me the money quoted, or returned the book.

  Booksrun.com Inc.

  Date: 01/23/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. However, the payment for the rest of the books in your order #******* was successfully issued to your PayPal account on 06/07/********* again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromOlivia U

  Date: 12/08/2023

  Same as others have reported- I sent several books and shockingly the most expensive book was deemed counterfeit so they will not pay me for it. This was a textbook I received new from the academic hospital where I work. Scam. They should be served with a class action lawsuit.

  Booksrun.com Inc.

  Date: 01/23/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. However, the check with the payment for the rest of the books in your order # ******* was successfully sent to your shipping address on 01/09/2024.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromNat K

  Date: 12/05/2023

  This is a review of their rentals. They use an incredibly slow shipping service - it took well over a week to even reach ***** All of that extra time is deducted from your rental period... in other words, if you pay for a month and it takes 3 weeks for you to receive the book, you actually only get it for a week. Deeply disappointed and disgusted with their service.

  Booksrun.com Inc.

  Date: 01/23/2024

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team as well as the seller directly responsible for shipping out your package so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item enVisionmath2.0 - 2016 Common Core Teacher's Edition Volume 2 Grade 5,ISBN9780393533255 was rented on 11/29/2023. Once your rental order was placed, a confirmation letter was sent stating the estimated delivery period. We always inform our customers regarding the approximate time of arrival so that they are aware of when to expect the package. Additionally, the order can be cancelled manually by the customer within 30 minutes after placement. Thus, if the estimated time of arrival was not satisfactory, the order could be cancelled by you.Please note that the regular method of shipment takes up to 10 business days, thus the estimated delivery period stated in your order details as 12/05/2023 - 12/14/2023 was provided in concordance with the mail carrier's delivery rates.After the order is shipped from our side, and the tracking information is provided, the rest is up to the mail carrier since actual delivery time depends on various factors, such as proximity of the location to the **** processing facility, the volume of shipments, weather, and more. According to the **** tracking number ********************** (********************************************************************************) attributed to the order, the package was shipped on 11/30/2023, and delivered to the address stated inside the order details on 12/07/2023, which is right within the estimated delivery date.Please be kindly advised that, according to ************************** rental period starts from the date of order placement.", thus theshipping time is not excluded from the rental period. As a courtesy to you as our valued customer, once you contacted us concerning about late delivery, one of our representatives has offered you a free of charge extension of the rental period in order to cover for the shipping. However, since there was no reply from your side, no action was taken in your order.We would like to thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromJennifer K

  Date: 11/12/2023

  I sent my books in for them to purchase and never got paid. I sent a message to customer service who claimed to have issued a second check and even provided check numbers. I never received the replacement check. So zero payment and they kept my books. Poor customer service and service is a complete scam.

  Booksrun.com Inc.

  Date: 01/12/2024

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.Check #****** for buyback order #******* for the amount of $29.46 was successfully sent to the address provided by you within the order details on 09/12/2023. Delivery of the check usually takes from 3 up to 20 business days, depending on the proximity of the customers address to our location and the work of the mail carrier. The check should have been delivered before or on 10/10/2023. However, once you contacted us concerning aboutthe delivery of the check, in order to make up for the inconvenience caused, the current check was cancelled, and a new checkwas sent to the address thatyou have provided.Still, on 11/02/2023, you reached out to us once again regarding the delivery of the check. In order to make up for the inconvenience caused by the experience, since we have no interest in deceiving or holding the payment from clients nor do we want to prolong the issue, the process of payment reissue was promptly initiated and on 11/22/2023 a new check #****** was issued to your address promptly. According to our bank, the check in question was successfully deposited by you on 12/11/2023, which implies that the payment was received indeed.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team as well as the seller directly responsible for shipping out your package so that the issue could be avoided and no such discrepancies occur again.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team