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This profile includes reviews for Booksrun.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Booksrun.com Inc.

  1662 Cropsey Avenue Apt 6C Brooklyn, NY 11214-5838

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromGarzarey

  Date: 03/08/2024

  Don't sell your books here! If recommend any other place but book run cause they'll say the book is counterfeit not knowing that every book I sold them came from ******. That's saying ****** sells counterfeit books cause they all can from them days before I sold them. How did they send one counterfeit book and the other 3 are good and mind you these books are far from cheap they were all over 100 dollars so why is ****** selling counterfeits? Also why are they allowed to message you and tell you their counterfeits but they didn't reply to your message but have time to disable your book run account? We have the right to speak but they don't believe so and I'm just waiting on ****** to reply to see if it's possible

• Review fromSarah C

  Date: 02/29/2024

  I tried to sell various books to this company. They owe me $93.22 and apparently a check has been issued. However, I was supposed to receive payment no later than Feb. 20th and it is now Feb. 29th. I have contacted customer service and am now crossing my fingers and toes.

  Booksrun.com Inc.

  Date: 06/19/2024

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.Check #****** for buyback order #******* for the amount of$93.22 was successfully sent to the address provided by you within the order details on 01/23/2024. Delivery of the check usually takes from 3 up to 20 business days, depending on the proximity of the customers address to our location and the work of the mail carrier. The check should have been delivered before or on 02/20/2024.However, once you contacted us concerning about the delivery of the check, in order to make up for the inconvenience caused by the experience, since we have no interest in deceiving or holding the payment from clients nor do we want to prolong the issue, the process of payment reissue was promptly initiated. Check #****** was cancelled upon your request and the payment for the buyback was successfully reissued via PayPal on 03/12/2024 to the email provided by you.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team as well as the seller directly responsible for shipping out your package so that the issue could be avoided and no such discrepancies occur again.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromMartha T

  Date: 02/13/2024

  Pretty weird how both items I returned to them last month mysteriously got lost in shipping--and good thing I used **** Priority Mail (which comes with $100 insurance). I've never had a return get lost in shipping before. Then again, I've never tried to make a return to Booksrun before... I can't help but suspect these items are going to mysterious reappear when **** starts their investigation. Then I'll just have to try to get my refund out of these guys, which I suspect will also be difficult...

  Booksrun.com Inc.

  Date: 06/19/2024

  Greetings,Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be, and we are really sorry to hear that you had a negative experience when dealing with our services.Please, allow us to explain the issue with your orders #******* and #********* placed through Abebooks marketplace to proceed further with the required resolution appropriate for all parties engaged.On 01/12/2024, a return request was opened from your side through Abebooks marketplace with the reason stated as item no longer needed. However, since two orders for the same item under the same name were active in the system, the returned item was checked into the system as the return of order #******* and refund was applied according to BooksRun policy. Please note that according to our Terms and Conditions a restocking fee may apply for the items returned later than 21 days after the delivery (Shipping and Returns, bullet point #8). Therefore, once your item was returned to us, a 15% restocking fee was applied to the order #******* and $74.53 were refunded.We have never received the second copy that was supposed to be returned to our facility, thus, the refund could not be issued. However, the refund was deducted from our funds by Abebooks and issued to you. Thus, since both orders were refunded, we consider this case closed.We would like to thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromBeth C.

  Date: 02/09/2024

  I sadly have to agree with most of the reviews here. I was quoted one price for books (some had never been used) and received a different payment. I also sent a book looking up the title and was not paid for it because my ISBN did not match theirs. They didnt pay and kept the book. They got two stars for the ease of the process but docked 3 for the above. Disappointed and wont use them again in the future.

  Booksrun.com Inc.

  Date: 06/19/2024

  Greetings,We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services.BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item delivered differs from the one quoted.Please let us explain the situation occurred with your buyback order #*******.Upon processing, it appeared that the quote for the item Selecting Effective Treatments: A Comprehensive, Systematic Guide to Treating Mental Disorders, ISBN: ************* was adjusted due to the fact that we received item Selecting Effective Treatments: A Comprehensive, Systematic Guide to Treating Mental Disorders, ISBN: ************* with a different ISBN. Please note that the initial quote for the item stated was $18.85, however, since at the moment of processing, we were not buying back the item received, the quote was adjusted to $0.00.Therefore, by taking into account the quote adjustment, your order was placed "On Hold" for 7 days so that you could either accept the quote or decline it and have the item shipped back to your address. The notification regarding the opened disputes was sent to your email address.However, since no decision was made, the adjustment was accepted automatically by our system and the order was processed on 10/11/2023 and the check with the payment for the rest of the books in your order was successfully sent to your shipping address on 10/30/2024.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromRyan F

  Date: 02/07/2024

  Their book processing and inspection procedures are a joke. Book prices are randomly adjusted down in price with no reason whatsoever. Do not sent them textbooks. They will quote you a high price for them and when they receive them **** them as counterfeit even though they were bought at a university book store. No explanation as why they thought it was counterfeit, just that they thought it was a now they are paying you nothing. Chances are good that they know its a valid textbook, classify it as counterfeit so they dont have to pay you and then sell your book for maximum profit.

  Booksrun.com Inc.

  Date: 05/17/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously, as trafficking in such items is a violation of US legislation.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative provided a detailed explanation of the issue in question in a timely manner. We have the images clarifying the counterfeit detection points, which can be provided as proof of our words and indication of our honesty upon your request. We are indeed grateful to receive your feedback, which helps us to work on becoming a better company.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved, as a refund may be requested from the seller who initially sold the counterfeit copy to you.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused, since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromJoce S

  Date: 02/07/2024

  Finding out that this company will not return emails or phone calls regarding rental returns. This is solely so they might be able to collect the full price on each and every book. We cannot get them to let us know how to get a shipping label back for the book that was rented but not needed for a class now. They have been emailed numerous times. There was not a return label included with the delivery of the book so HOW DO WE GET THE RETURN LABEL so they cannot say it was not returned correctly according to their standards. Time is running out and from what reviews I have read, many of them actually, they have many unsatisfied customers. I do not understand why they would still be in business with all the complaints. Its very easy to return an email with instructions on return label. We will be contacting our bank ahead of time regarding the issue!

  Booksrun.com Inc.

  Date: 05/16/2024

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have, so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question on 01/12/2024 3 items were rented for 35 and 60 days with the expiry date stated as 02/16/2024 and 03/12/2024 (Personality Theories Workbook, ISBN *************; The **** National Model: A Framework for School Counseling Programs, 4th edition, ISBN: *************, ********** Counselors Guide to ************ Systems of Support, ISBN: *************) and 1 item was purchased (Theories of Personality, ISBN: 9780073532196).After you reached out to us on 01/26/2024, requesting a return label and return instructions, our representative provided you with a return label on 02/07/2024 and on 02/27/2024. All the instructions on how to retrieve the prepaid return shipping label and return the rental to our facility have been supplied to you in our automated email sent on 01/28/2024, 02/07/2024, 02/25/2024, 02/27/2024. Thus, all information as well as the return labels were supplied to you in a timely manner by one of our representatives. The rental items Personality Theories Workbook, ISBN *************; The **** National Model: A Framework for School Counseling Programs, 4th edition, ISBN: *************, ********** Counselors Guide to ************ Systems of Support, ISBN: ************* were successfully returned to our facility.We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant in the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromAlex D

  Date: 02/03/2024

  Horrible service. I emailed so many times requesting a return of my books after they mislabeled them and tried to give me much less money for it. I didn't hear back and then they processed my books at a much lower price. Much better companies out there, stay away from this one.

  Booksrun.com Inc.

  Date: 03/21/2024

  Greetings,We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services.BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback orders.Please let us explain the situation occurred with your buyback order #*******.Upon processing, it appeared that the item The Tracks We Leave: Ethics and Management Dilemmas in Healthcare, Third ******* ***************** (ISBN: ************* ) had its quote adjusted automatically from $20.20 to $19.80 because we received the books with the signs of heavy wear that did not correspond to Used Like New condition initially quoted and turned the book into unusable. Please try to look at the situation from our perspective. Unfortunately, we do not pay initial quotes for the textbooks thatare received with signs of heavy wear or water damage, as it is stated in our BooksRun policy that the customers agree to cooperate within.Furthermore, the set Social Work Licensing Masters Exam Guide and Practice Test Set: Print + Online 2022/2023 LMSW Exam Prep from *******************-340 Questions, Practice Tests, Tailored ***************************** (ISBN: *************) was processed incorrectly as two separate items and as a result, the price adjusted accordingly. Our processing team is working hard to process all orders speedily though carefully, still, some issues may occur due to the high volume of buyback orders being processed at our facility.Lastly, the quote was adjusted for the item **************** Qualitative, Quantitative, and Mixed Methods Approaches (ISBN: *************) as its authenticity could not be verified. Please note that we take this matter very seriously, as counterfeit items are illegal for purchase and sale (distribution of counterfeit copies is prohibited by the U.S. Code TITLE 18. PART I. CHAPTER 113. 2320. Trafficking in counterfeit goods or services.). However, after additional inspection, the item in question turned out to be authentic and was paid for in full.Therefore, by taking into account the quote adjustment, your order was placed "On Hold" for 7 days so that you could either accept the quote or decline it and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address.Please note that per existing policy, BooksRun will not provide free returns for books that had their quotes adjusted. Returns are made only after the reimbursement of the return fee by the user. We understand how frustrating it may be to pay for shipping of the item back, but please try to understand our position on this matter. We provide prepaid labels for all our buyback orders and lose a significant amount on shipping and handling. However, since no decision was made, the adjustment was accepted automatically by our system and the order was processed on 01/31/2024.The payment was successfully issued via PayPal to the email address specified in your order details in the adjusted amount due to the above-mentioned reasons on 02/12/2024. Furthermore, one of our representatives issued a custom payment to your PayPal account to cover for the adjustment that was made for the item Social Work Licensing Masters Exam Guide and Practice Test Set: Print + Online 2022/2023 LMSW Exam Prep from *******************-340 Questions, Practice Tests, Tailored ***************************** (ISBN: *************).We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromSylva B

  Date: 02/02/2024

  THIS COMPANY IS NOT REPUTABLE AND WOULD NOT RECOMMEND ANYONE USING THEM - HOW MANY PEOPLE HAVE TO BE TAUGHT THE ******* including me. My mistake was not checking BBB. I have decided to sell some of my daughter's texbooks. I sent (3) books in - in "used/very good" condition" for the total of $40.24 order. I have received the email few days later that they have discounted the books to $14.72 as follows: (1) of the books had 1cm minor tear in the upper right corner otherwise it was like new (barely used) - so they deemed it "poor condition" and took $2.32 form it (OK - was selling it for $5.92); 2nd book (selling for $18.35) - they said "unacceptable condition" & discounted it to $0.00 & send me picture of ripped up sticker and book damage - which they later found out was done by their employee in the warehouse and I have email in which they confirmed it - nonetheless, they said it had "quality used book" sticker which made it "unacceptable" per their rules on site - OK - my fault, however, they did not give me any choice to either return book to me or leave it with them - they went ahead damaged the book and that it is (oh, they are returning the book to me at no charge so I should be happy getting back the damaged book which I cannot re-sell anymore). 3rd book for $17.86 was not mentioned in the email at all, so I assumed that that was accepted - not so quick because doing the math on the payout - they have also discounted it by another $4.85 WITH NO REASON GIVE PROVIDED - JUST FOR FUN I guess. The customer service was uselless - could not provide any answer to my question about 3rd book issue & why it was also discounted & cannot do simple math. I know it is small money; however, imagine they are doing it to everyone considering the number of complaints, so it becomes a lot considering the large number of people who get swindled. They do not take any responsibility for anything. THIS IS THE CLASSIC EXAMPLE OF BUSINESS TO AVOID.

  Booksrun.com Inc.

  Date: 03/21/2024

  Greetings,We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services.BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback orders.Please let us explain the situation occurred with your buyback order #*******. On 01/23/2024 the package under the shipping label attributed to the order in question arrived at our facility, however, one of the items (Real World An Introduction to Sociology, ISBN: *************) was damaged in the process of receiving the package. Our processing team is working hard to process all orders speedily though carefully, still, some issues may occur due to the high volume of buyback orders being processed at our facility.Upon processing, it appeared that the item The Terrorism Lectures, 3rd **** A Comprehensive Collection for the Student of Terrorism, Counterterrorism, and National Security (ISBN: *************) had its quote adjusted automatically from $5.92 to $2.32 because we received the books with the signs of heavy wear that did not correspond to Used Like New condition initially quoted and turned the book into unusable. Please try to look at the situation from our perspective. Unfortunately, we do not pay initial quotes for the textbooks that are received with signs of heavy wear or water damage, as it is stated in our BooksRun policy that the customers agree to cooperate within.Your order was placed "On Hold" for 7 days on 01/23/2024 so that you could either accept the quotes or decline them and have the items shipped back to your address. Once you contacted us requesting free return of the item that was damaged at our warehouse, one of our representatives has indeed processed the free return of the item in question.As for the item The Terrorism Lectures, 3rd **** A Comprehensive Collection for the Student of Terrorism, Counterterrorism, and National Security (ISBN: *************), since no decision was made, the adjustment was accepted automatically by our system and the order was processed on 01/31/2024. We also understand how frustrating it may be to pay for shipping of the item back, but please try to understand our position on this matter. We provide prepaid labels for all our buyback orders and lose a significant amount on shipping and handling. The return shipping fee of $8.95 for the first book and $3.99 for each item thereafter includes: 1) shipping from customer's address to our processing facility; 2) shipping from the processing facility to the customer's address; 3) handling; 4) packaging. We hope this information gives you the understanding of our policy on returns.The payment was successfully issued via PayPal to the email address specified in your order details in the adjusted amount due to the above-mentioned reasons on 02/02/2024. Furthermore, one of our representatives made an exception just to make up for the inconvenience caused and issued a custom payment to cover for all the adjustments that were made in the order.Meanwhile, the package with the item Real World An Introduction to Sociology (ISBN: *************) that had been requested to be returned was successfully delivered to the shipping address stated inside your order details with the tracking number9241990318402210358120 on 02/05/2024.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding Respectfully,BooksRun Team

• Review fromSheridan B

  Date: 01/18/2024

  This is a review about their buy back program. I mailed in a total of 4 books, and my total was roughly $80 that they paid me. I haven't had any issues with them! The whole process (shipping them out, letting them process them and then mailing out the check and me receiving it) took about 4 weeks, but I got both of my checks in the mail and the process was overall convenient and easy. I haven't purchased textbooks directly from them.

  Booksrun.com Inc.

  Date: 03/04/2024

  Greetings,Thank you for sharing your experience with us. Your feedback is greatly appreciated as it is the key to successful and high-quality service of our business, and the effectiveness of our work, as we make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers.We are very happy to hear that you are satisfied with our services and do hope to see you among esteemed customers again in the future.It's also our pleasure to inform you that we offer coupon codes, discounts and contests, so we would like to invite you to subscribe to our newsletters and join our ******** page for participation.Once again, we are extremely thankful for such a great and helpful review!We appreciate you for doing business with us and being our valued customer. We would like to cooperate with you more in the future as we highly appreciate an honest dialogue that allows us to become a better company.Respectfully,BooksRun Team

• Review fromSebastian D

  Date: 01/17/2024

  The customer service is poor, they provide little to no information with the processing of books and have essentially stolen my books from me with no contact.

  Booksrun.com Inc.

  Date: 03/04/2024

  Greetings! We are sorry to hear that you had a negative experience when dealing with our services. BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. According to our records, several counterfeit copies were detected within your buyback order #*******. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copies to you.We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide and state that the quote of the items that have liquid stains, excessive markings, wrinkled or torn pages and binding etc. may be adjusted or such items may not be eligible for buyback at all. Which is exactly what happened in your case, since the items were delivered exhibiting the signs of heavy wear. Our processing department carefully inspects all items received and uploads images of the damaged items confirming their condition. Your buyback order was processed in accordance with the existing ******************* which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted.Therefore, the order was placed On Hold for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received, and the opened disputes were sent to your email address. Please note that, per existing policy, BooksRun will not provide free returns for books that had their quotes adjusted. Returns are made only after the reimbursement of the return fee by the user. We understand how frustrating it may be to pay for shipping of the item back, but please try to understand our position on this matter. We provide prepaid labels for all our buyback orders and lose a significant amount on shipping and handling. However, since no action was taken from your side inside the order details, the quote adjustments were accepted automatically by the system and the order was automatically reprocessed on 01/25/2024. The payment was issued to the PayPal account stated by you inside the order details on 01/26/2024.We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team