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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    As written in my original complaint, I contacted Paddle many times with a very simple question but failed to get any responses before I filed the complaint. 

    Thank you for your help.

    Sincerely,

    *******************


    Customer Answer

    Date: 09/06/2024

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    As written in my original complaint, I contacted Paddle many times with a very simple question but failed to get any responses before I filed the complaint. 

    Thank you for your help.

    Sincerely,

    *******************


  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a renewal (subscription) that I was not notified and I didnt authorize.I asked foe a refund within a week and they said no

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Dispute of Unauthorized Transaction by Paddle.com ************** On June 18, 2024, I was charged for a one-year subscription by Paddle.com **************. This charge was automatically renewed without my authorization. I checked my emails and have no records of Paddle.com informing me of the pending charges, therefore I was unable to avoid the charge. I originally purchased this subscription in June 2023 for an online business I have since closed in December 2023. Despite disabling recurring payments in my PayPal account multiple times, I was still billed for this subscription. On June 18, 2024, I immediately submitted a refund request to Paddle.com at **************** To date, I have not received any response from them. Simultaneously, I filed a dispute with PayPal on the same day. PayPal provided a timeline for resolution by July 3, 2024, and I diligently checked the status of my dispute every few days. On June 24, 2024, when I reviewed the progress on PayPal, I discovered that I was required to provide a response by June 26, 2024. I did not receive any prior notification from PayPal regarding this additional deadline. When I attempted to respond via PayPal, I was mandated to upload supporting documents, but I was uncertain about what specific documents were required. I uploaded my initial dispute sent on 6/18/24. This ongoing issue with Paddle.com has resulted in numerous bad reviews from customers they have scammed out of money. Regardless of it only being $12, it is the principle of allowing companies to nickel and dime consumers to death.This entire process has caused me undue stress and has consumed countless hours. All other companies have processed refunds promptly when similar issues occurred, but Paddle.com has been unresponsive and uncooperative.I kindly request your intervention to resolve this matter. I seek a full refund for the unauthorized charge and assurance that such issues will not recur in the future. Sincerely,***************************

    Business Response

    Date: 07/11/2024

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to **** **** *** ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon review of my credit card statment/bill, I saw a transaction for $239.88. I did not make this transaction. The transaction date on my statemnt was 03/21/24 and it says PADDLECOM *************************************************. Under description it says: " ************************** NY for $239.88. Will appear on your Mar 24, 2024 statement as PADDLE.NETRENDRFORASTORIA **. The phone number provided on my statement says ************ which goes straight to voicemail saying "Please record your message" with no mention of who I am calling; hence, I am not leaving a voice mail. I tried the company again at ************ (number listed on the BBB website) and it says "The number you dialed is not in service." According to my phone that is a *******, Ct number for the alleged NY NY business HQ location for PADDLE.I have attached a copy of the transaction.

    Business Response

    Date: 04/18/2024

    Sorry to hear that.But i didn't find any subscription under his account in our system.So it should not be our product.

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    Sincerely,

    *******************
    - they conveniently don't have a phone number. When I asked for a phone number to reach someone in billing, I was told, "We haven't set up that department to be able to do business over the phone yet.") Different excuse each time.

    Business Response

    Date: 04/16/2024

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to  ******************. I'm a virtual assistant, available 24/7 to help you resolve this matter.

  • Initial Complaint

    Date:03/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    Paddle sent you an automated response that didn't address the issue. Here was their response to YOU (BBB), not me: 

    "Hi Better,
    Thanks for reaching out.
    Paddle is a software reseller and we help software companies around the world sell their products.
    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.
    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions
    Please follow this link to chat with me, Kino. I'm a virtual assistant, available 24/7 to help you resolve this matter."


    Sincerely,

    ***************************




     
    mpany is horrible for not allowing individuals to cancel subscriptions. STAY AWAY FROM ******

    Business Response

    Date: 03/27/2024

    ***** ********************************** ************************************ ** ****** ** ******
    ***** ******* ***** *** **** **** **
    *** ***** ********** ***********************************************
    ******** *** **** * *** ******* **** *** ******** *** ********* *********

     

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.

     *****************************************************************


    Business Response

    Date: 04/17/2024

    Sorry,but i didn't find any payment under his email address.It should not be our product.

    Customer Answer

    Date: 05/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Paddle.com Inc. is NOT a BBB Accredited Business.

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