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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid paddle.com $12 for proxy and they didn't send to me. I requested for a refund which they didn't. Trnassaction date: 25/10/24 CONFIRMED. USD *****, Auth for card 4478..2782 at *********** ********* on 2024-10-25 19:16:29 Ref:************.For any queries, contact **********. #******************. I want the company to refund me.

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased DigiDNA iMazing Personal Device License - 3 device(s), order number #******** for $59.99 It is an unusable flawed dysfunctional scam of an app.I have communicated via their bot system with the Paddle.com and have sent 3 emails. There isnt a phone contact to speak with agent about returning my funds,

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $164 9/15/2024 for a subscription (monthly growth) for a creatomate api service which they offer. On 9/16/2024, I wanted to downgrade my subscription as I didn't feel I needed to use as much memory. I chose the yearly option on accident, it charged me $490. I went to change my subscription to monthly, and they charged me another $49. Instead of crediting me any money back, they simply charged my ****** account 3 times. I attempted to reach out on 9/16, they offered me an automated bot solution that did not work. I replied saying no one has reached out and they still have not gotten back to me. I reached out to ****** and ****** initially disputed. Once they contacted them, they decided to charge me $164 and $490 again. This does not make sense, how can I pay two separate subscriptions for one single account? The worst part is, they set my account up as a free trial, even though I didn't dispute the $49. So because of a bug in their website, or no true option to *change* your subscription, I was charged 3x for 1 account for 1 subscription. They also offer no communication to me, only ******. I realize this also happened in July where they charged me $49 and when I upgraded my subscription, another $164. The appropriate action in September would have been this:1. Refund the 164 2. Refund the 490 3. Charge the 49 (however, because they canceled my subscription after a few days, I need this money back too).The appropriate action in July would have been this:1. Refund the 49 2. Charge the 164 (This was the exact charge for the subscription plan I purchased, why not refund the 49 I paid the day before or credit me 49?)

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to address an urgent issue regarding a recent transaction. I initially purchased a plan for 20 photos at a rate of $19.00. However, I was charged $228.00 through *******After contacting Virtual Staging AI, which processes payments through Paddle.com, I received an email stating that I would be refunded $193.00. While this amount is still incorrect, I was prepared to accept it. Unfortunately, I have yet to receive any refund.Given that I have canceled my subscription and have not utilized the 20 photos, I am seeking a prompt resolution. I kindly request a full refund of $209.00, reflecting the discrepancy in the amount charged.I would appreciate your immediate attention to this matter, as I prefer not to continue business with a provider where such discrepancies occur.Thank you for your prompt assistance.

    Business Response

    Date: 09/16/2024

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link

    ************************;

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    Sincerely,

    **** ******
    utes department ********************** reviewed the cases, and successfully won many of these disputes, resulting in the return of the payments. Despite resolving these issues and having no disputes over the past 6 months, Paddle suddenly classified my account as "high risk," which I find puzzling and unjustified.Upon investigating further, I found that many other **** founders experienced similar account closures within the same 24-hour period. Some have shared their frustrations publicly on X and Reddit. Like me, they received no proper explanation and faced abrupt disruptions to their business operations.I have always praised Paddle for their platform, but this experience has left me extremely frustrated. To make matters worse, my company doesnt even fall into the categories recently associated with account closures, such as AI-related products. This sudden, unexplained closure has left my business in a precarious situation, with very limited time to migrate.

  • Initial Complaint

    Date:08/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is very confusing and strange to have an umbrella company with many brands and programs to be used as a cover for any software they allegedly sell as they act as a "reseller".I have been billed twice - one for CHATGPT on a reoccuring monthly basis for $20.00 USD a month and again for CHATBOT as a annual subcription for $81.88 CAD. First of all, I only would have authorized a monthly charge and never a subscription as we only intended to try the product out. Unfortunately when I received my billing statement I reached out to the company for clarification and rectification which was near impossible. I could only speak to a virtual assistant. It said that they cannot refund me for the subscription because " ... based on our records, it appears that your usage is on the upper side of the threshold, thus making you ineligible for a refund. " They forwarded my request to **** ******* ********** ****** ******I and they confirmed that they were not able to assist as well as halted all communication to seeking clarity on the charges. I am not asking for my money back - just that I pay based on what I have incurred as a pro-rated amount. In addition was hoping for more clarification as to how I was billed twice - once for chatgpt and the other for chatbot as this very bizarre and confusing.

    Business Response

    Date: 08/29/2024

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.

Paddle.com Inc. is NOT a BBB Accredited Business.

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