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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Included full name, address, phone number and credit card number to this company, PaddleNet and purchased their online application that assists in resolving computer problems. After all of this their applications downloads but is locked until they send you a 'key' to unlock it (numbers I gather). My AmExp credit card was hit with a charge of $37.76, but no 'key' ever arrived. No phone number that are answered by anyone at PaddleNet as well. This all took place at 7pm (**** hrs) on 11/1/2022. Still unresolved and no way of contacting paddleNet other than by email, which I use multiple times in trying to get this resolved. They keep asking for my personal information again, which they have already.

    Business Response

    Date: 11/07/2022

    Sorry to hear that,but our service is not used to resolve computer problems.And we didn't find his payment in our system backstage under his account *******************.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple unauthorized charges to my account October 20, 2022 for $33.00, September 20, 2022 for $33.00, September 13, 2022 for $1.95.The only charge was suppose to be a one time charge of $35.34 on September 12, 2022. There is no way to cancel or get a refund from this business.

    Business Response

    Date: 10/24/2022

    But i didn't find any order from this account *********************************************.

  • Initial Complaint

    Date:10/06/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************************



     

    Business Response

    Date: 10/24/2022

    ***** ********************************** ************************************ ** ****** ** ******

     

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address. If you can please provide additional information to help us locate the order you're referring to, we'd be more than happy to look into this matter for you. We need the following pieces of information:

    • email address linked with the order or the last 4 digits of the credit card that was charged
    • the transaction amount
    • the date of purchase

    Please follow this link to chat with me, ***** I'm a virtual assistant, available 24/7 to help you resolve this matter.

    On Thu, Oct 20, 2022 Better Business Bureau <*********************************************> wrote:

Paddle.com Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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