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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     This is obviously untrue. Attached you will an excerpt from my bank statement (with unrelated charges blacked out. There is a 35 dollar late fee during my dispute (which was resolved with Nord per my previous document sent). And then there is the yearly charge.

    The other excerpt is a piece of information from Nord stating to resolve with Paddle.com

    I want my 140+ dollars back. 

     Paddle.com is not a real company. It is fraudulent. It literally responded to your message with 'Dear Better'.

    What the heck. 

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************




     

    Business Response

    Date: 03/27/2024

    From: [email protected] <[email protected]> On Behalf Of Paddle
    Sent: Tuesday, March 26, 2024 1:46 PM
    To: BBBNY Complaints <*********************************************>
    Subject: You have a new message from the ******** BBB complaint #********

     

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.

    ********************************************************************************************************************************************************************************************


    Business Response

    Date: 04/12/2024

    Hi,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I wish to withdraw my complaint as I was mistaken.  If I knew how, I would.  

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized Automatic Billing debit from PayPal Support at Paddle.com,RE: PayPal Transaction ID ***************** I used your chat bot to log a billing protest.I have not heard from you regarding an unauthorized Automatic PayPal payment of $108.04 USD.The last contact I have received from Nord VPN was in December of 2021.I have have filed a protest with PayPal and blocked all future payments to Nord VPN and Paddle.com.This is a deceptive practice and has been reported to the BBB and PayPal.

    Business Response

    Date: 01/03/2024

    Sorry,but i didn't find any payment in our system under this email address.It should not be our product.

  • Initial Complaint

    Date:12/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct. 27, 2023 a charge of $19.99 appeared on my company credit card ************ Spark, ending in ****). The description is: PADDLE.NET* MAC APPPADDLE.COMNY This appears to be fraudulent. I would like a credit for the amount charged.

    Business Response

    Date: 12/27/2023

    Sorry,but i didn't find any subscription under this email address in our system.It should not be our product.

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $29.00 for a app that dont work now nobody wants to give money back but as you see in reviews here the crooked cocksuckers will keep posting they cant find an account look at there post on the other reviews so what good is bbb.org if you all keep letting them post same reply and doing noting about it are they paying you all off to i mean you got to ask yourself

    Business Response

    Date: 11/29/2023

    Sorry,but i didn't find any subscription under this email address.It should not be our product.

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 19, ***************************************************************************************************************** from getting refunds from the stores I buy from....they did refund me 20 dollars which I told them they could keep JUST TURN OFF THE AD BLOCKER. they said the adblocker would remain on my computer until my subscription ran out sometime in ****, I said they could take the ************************************************************************************************************ A PREVIOUS EMAIL....I **** see how much clearer I could make my request,,,they also sent me instructions how I would have to perform on my computer to get rid of the ad blocker DID NOT WORK....I DON't WANT TO PRESS CRIMINAL CHARGES I AM 83 ON A FIXED INCOME AND IN POOR HEALTH.....I JUST WANT THEM TO CANCEL BLOCKER THAT IS MESSING UP MY REFUNDS ON MY COMPUTER...I PLAINLY TOLD THEM i DID NOT WANT THE REFUND OF 20 DOLLARS THEY COULD KEEP THAT I JUST WANT RID OF THAT HATEFUL ADBLOCKER....IS THIS PLAIN ENOUGH AND CAN YOU PEOPLE PLEASE CONTACT THEM AND EXPLAIN WHAT I NEED...IT WOULD BE GREATLY APPRECIATED.....MY NAME IS ***************** EMAIL....************** . com phone ************ and please explain to them I don,t want to finish this year subscription they can get there money for that just turn off the adblocker that they installed on my computer.....thank you

    Business Response

    Date: 11/20/2023

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, Kino. I'm a virtual assistant, available 24/7 to help you resolve this matter.

Paddle.com Inc. is NOT a BBB Accredited Business.

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