Reviews

This profile includes reviews for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V Shred, LLC has 7 locations, listed below.

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  V Shred, LLC

  null Las Vegas, NV 89103-5239

  
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  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

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  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

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  Vshred

  510 Townsend St San Francisco, CA 94103-4918

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  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

Review Details

• Review fromDagmar B

  Date: 03/14/2023

  I requested to postpone my Elite program but I was not allowed to. I can't get my money back and still have to pay the monthly fees. There is no way to talk to a live person or get any response regarding my program.
  "Due to the custom nature of these products purchase is non-refundable except as required by law."
  What does that mean except as required by law?

• Review fromRobert F.

  Date: 03/14/2023

  I bought the plan and the custom nutrition Plan. They sent me 7 days of a menu to follow. When I asked, I was told that I would have to eat the same meals for a month. When I went to switch it after one month, they told me that I would have to buy another plan. I was led to believe the plan was for 90 days.
  My Trainer left the company, and I was talking to someone else there that said they should have been changing the meals each week. He also said that they don't have enough staff to properly deal with all of the customers. I was told to email support, and have had no response in 24 hours. Again, I contacted someone else there and they said their support has so many people contacting them that they cant keep up. I will give them another day. I feel like I have been scammed.
  

  V Shred, LLC

  Date: 03/16/2023

  Hi Robert,
  We sincerely apologize, as this is not the experience we want our customers to have. Upon checking your account, we can see that our trainer team responded to you on 3/13/23 to assist, but did not receive a response. Please check your inbox and your spam folder as well, in case it went there. In the meantime, I have forwarded your request back to the trainer team and they should be in touch with you as soon as possible. We apologize again, and hope we can make this right for you.

  Robert F.

  Date: 03/16/2023

  I received a email through the BBB from V Shred. You are correct I did not respond to the email because I called your company and spoke with Hunter. He told me to contact support and texted me the link. I copied what I sent to support, from who I got no response since March 13th. I will wait to hear something again.

• Review fromKevin V

  Date: 03/14/2023

  I submitted a request to cancel my order and refund because I changed my mind. I haven’t heard back accept for the product was shipped. The tracking information is not valid which leads me to believe that I’ve been scammed! I can’t even remove my credit card info from the account and am worried more charges are to come.
  

  V Shred, LLC

  Date: 03/15/2023

  Hi Kevin,
  
  Thank you so much for reaching out and bringing this to our attention. I am so very sorry we did not meet our own rigid standards of reply time. We are grateful for the opportunity to make things right for you. Your full refund has been processed as of 3/16/23 and it should reflect on your online credit card statement within the next 5 -10 business days, and on your paper statement at the end of the current billing cycle. (Please check with your credit card company for clarification if needed.) We have also sent you a correct tracking number in an email, so please check your inbox and follow those instructions. We apologize again for any inconvenience or frustration this has caused you and wish you the best of luck on your journey!

• Review fromJodi P

  Date: 03/12/2023

  I purchased the product online and never received it on top of being charged MORE than quoted. Despite repeated emails to them requesting a refund after no responses they ‘agreed’ in an email to refund the money but never did. Now I’m back to getting no response from them.
  

  V Shred, LLC

  Date: 03/15/2023

  Hi Jodi,
  
  We sincerely apologize for the frustration you have experienced. Upon checking your account, we can see that our team processed your refund on 3/7/23 and sent you an email confirmation. Please note that it can take 5-10 business days for it to appear on your statement. We have emailed you further instructions, so please check your inbox and let us know if you have any questions or concerns.

• Review fromSarah H

  Date: 03/11/2023

  Confusing system; not user friendly and too many videos and ads thrown in.
  

  V Shred, LLC

  Date: 03/13/2023

  Hi Sarah,
  
  Thank you for reaching out and sharing your experience with us. We truly appreciate all of our customers' feedback and will do our best to improve wherever possible. We apologize for any inconvenience or frustration this has caused you. Your refund has been processed as of 3/13/23 and it should reflect on your online credit card statement within the next 5 -10 business days, and on your paper statement at the end of the current billing cycle. (Please check with your credit card company for clarification if needed.) We are sincerely grateful that you gave our program a try, and we wish you the all best going forward on your journey!

• Review fromTanya U

  Date: 03/10/2023

  I purchased an Elite Program with them on March 7, 2023 at 2:47pm, after signing up for a free Metabolic Rate assessment. Hours later, I regretted the choice and contacted them through e-mail on March 8, 2023 at 7:17 a.m. I requested a full refund to my credit card for the absence amount of $5,359.28. The automatic e-mail said they would contact me within 24 hours. I have not heard from them or received a copy of the receipt showing the entire refund to my card. I have not opened, or participated, nor submitted their questionnaire in order to start the program. I have had no contact with anyone other than the individual selling their products. Who I called directly ( Also on March 8, 2023, 7:14am) to let him know I regretted the transaction and that I cannot afford this and that this cost will put me in financial hardship. I truly regret this transaction and I am very upset and concerned that I have not heard from them or seen a reversal of these charges. I am not interested in doing any kind of business with them and I do not want any monthly payment plan. I want a full refund. What a scam! They take your money so quickly but do not respond or act responsible to a fair request. I have not received nor gained anything but sleepless nights and so much anxiety.
  

  V Shred, LLC

  Date: 03/15/2023

  Hello Tanya,
  
  Thank you so very much for reaching out with your concerns and allowing us to address them for you. We are very sorry we did not meet our own rigid standards of reply time. As stated in our terms and service, the Custom Diet Plans are non-refundable, however, since you were within the 72 hour window allotted for refund requests and we want to do all we can to make sure our clients are satisfied with their experience, we made the exception to honor your request. We have issued a full refund on 3/14, which will post on your end within 5-10 business days. We have also sent a confirmation email.
  
  We apologize again for any frustration you are feeling and any inconvenience this has caused you. We greatly appreciate all our customers' feedback and will do our best to improve wherever possible. We are grateful that you gave our program a try, and we wish you the best going forward on your journey!

  Tanya U

  Date: 03/28/2023

  March 10, 2023 Still no response. I sent another e-mail. Entire day passes still no response.
  March 11, 2023 I called my credit card company and explained the situation. What a pleasant experience. They were happy I called and they were interested in helping me with my request for a refund. I also filed a complaint with Better Business Bureau.
  March 14, 2023 I received my first response from VShred via email. After three more emails, a refund my granted to me.
  March 28, 2023 my credit card company confirmed the refund.
  I feel that it was only because of my credit card company contacting VShred on my behalf and a filed public complaint, that I even received a response.

• Review fromStacy R

  Date: 03/08/2023

  So far I haven’t seen huge improvements in my body but I know things take time. The program has been easy to follow. The coach I have (I pay a monthly fee for this service) is very attentive and gives good feedback on my diet. One thing to know if exercise is only a small portion of the journey. Diet is the hardest and most important part. We will see where it takes me and if I need to readjust after 90 days.
  

  V Shred, LLC

  Date: 03/09/2023

  Hi Stacy,
  
  Thank you for leaving a review, and we are honored that you have chosen V Shred. We know that it can take time and dedication to achieve the results you want, so we are here for you every step of the way. Please don't hesitate to reach out to your coach for any questions or concerns, as all of our coaches truly do care about their clients and their success. We can't wait to see where V Shred can take you!

• Review fromMeMe L

  Date: 03/08/2023

  I absolutely LOVE this program! My trainer, Claire A., has helped me so much, is encouraging, and always responds to my communications.
  After surviving breast cancer, my body was beaten and broken. I am not able to do much with my arms, yet, so Claire provided exercise modifications which are fantastic! I really enjoy the FLE exercise program. Who can't give themselves 18 minutes of self-care?
  Following chemotherapy, I had remained nauseous, for three years. Claire showed me that I needed to eat more calories; I had been starving myself because I was nauseous, so I didn't eat. I am eating more and my nausea has gone away completely! I am also sleeping!
  The food recipes are easy and quick. If I don't like a meal, I just tell Claire and she will change it. I have food allergies and she is respectful of that and doesn't send meals with those ingredients. The food is not expensive, we're saving money at the grocery store.
  You can't complain until you have followed the process completely. If you make your own adjustments without including your trainer, you most likely won't succeed.
  Trust the process.
  

  V Shred, LLC

  Date: 03/09/2023

  Hi Mary,
  
  Thank you for leaving a review! What an amazing story; we are so happy to hear that Claire A. has been able to be such a huge help in getting you on the right track, and that you are able to make progress every day. We're honored that you have chosen V Shred and are here for you every step of the way!

• Review fromMonica C

  Date: 03/07/2023

  I have attempted to reach customer service and requested my refund for a service. I haven’t not used it and they responded if I wanted a refund. I stated yes and now no response from a person named Jenifer. This was 3/3/23 and no response since. I emailed the coach and Adam as well to make him aware of this. All I want is my refund. This is a scam! Don’t waste your money. You won’t get the support you need.
  

  V Shred, LLC

  Date: 03/09/2023

  Hi Monica,
  
  We sincerely apologize that we did not meet our rigid standards of reply time. Upon checking your account, we can see that you were refunded on 3/8/23. It should reflect on your online credit card statement within the next 5 -10 business days, and on your paper statement at the end of the current billing cycle. (Please check with your credit card company for clarification if needed.) Please don’t hesitate to reach out to us if you need further assistance. We are sincerely grateful that you gave our program a try, and we wish you all the best going forward on your journey!

• Review fromMichele D

  Date: 03/07/2023

  The program is complicated and not customized. Same meal plan month after month and was advised to use another app to track my food as well as pick my own supplements which should be customized and also paying for distasteful icon meals
  Coach does not even remember previous conversation and looking to blame me for program not working for me
  Michele D
  

  V Shred, LLC

  Date: 03/09/2023

  Thank you for reaching out and sharing your experience with us. We are so very sorry for the frustration you are feeling and any inconvenience this experience may have caused you. As one of the leading brands in online fitness, all of us here at V Shred are committed to helping each and every one of our fans and clients achieve their fitness goals. We apologize that your custom diet plan did not feel customized; however, our trainers do all they can to accommodate each client's tastes and lifestyle while helping them achieve their fitness goals. The meal plan you were provided with had several different recipes to try. You can also swap out any protein, fat, or carb with the substitution of your choice. You also have unlimited changes you can request as well. Regarding the supplements, you do get to choose which ones you would like, with suggestions from your trainer on which would fit you the best. We greatly appreciate all our customers' feedback and will do our best to improve wherever possible. I see we have escalated this to our success coordinators already, and they will continue to assist. We appreciate you and your time so very much and look forward to hearing back from you to set up a phone call to make things right for you!