Reviews
This profile includes reviews for ADP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 307 Customer Reviews
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Review fromMiller F
Date: 04/12/2025
Worst payroll service provide ever. My employer just switched to ADP and have had nothing but issues. People have also not been paid on time, and it's not the employers fault. It's the incompetency of ADP.
ADP, Inc.
Date: 04/14/2025
Hello ******, I'm sorry to hear that you had a less than stellar experience as an employee of our client. In most cases, we process the payroll as it is submitted to ADP. If you have concerns with the timing of your pay, please connect with your employer's payroll/HR department. If they need support, they can contact their ADP service team for assistance with the timing of the payroll. Thank you, PDReview fromShannon H
Date: 04/11/2025
Worst customer ********************** ever. They wouldnt help me, give me their name, transfer me, or even talk to me besides saying Visit our website, and try to resolve your issue there.ADP, Inc.
Date: 04/14/2025
Hello *******, I'm sorry to hear that you had a less than stellar experience. If you are an employee of a client, please contact your employer for assistance. If you are a client, I'm happy to have a team leader review your concern. Please email ***************************************************** with your company information, contact number, a brief outline of your concern so I can have the right person reach out. Please include the BBB review id ****** and PD in the subject line. Thank you, PDReview fromADP S
Date: 04/09/2025
The worst company in the world. I cant believe theyre so big and successful when every single interaction Ive had with them over the past two years Ive been forced to use them has been absolutely terrible service. They never do anything. They just keep telling me to talk to my HR and my HR keeps telling me to talk to ADP. Incompetency. Shifting responsibility. Non-answers and multiple times pointed me to a dead number to call instead. Im shocked by how terrible and incompetent everyone is here. Do people even understand taxes here? Why do companies use them? One time I got my HR and ADP on the same call and watched the customer ********************** rep ******* Now what?! Suddenly, it was something they could do. So annoying. They dont do anything. No one at the company knows how to do anything or does anything. Im so triggered when someone tells me to call ADP. I know that means nothing will get done. This is the worst company in the world and Im forced to use their payroll management. What management an absolute joke of a company. They have never done a single thing right. Even messed up my W-2 and then messed up their W-2C, and was months (almost YEARS) delayed in processing and an absolute headache for me and HR. I hate this company so much. There is such a lack of standard and professionalism. Its sad. They just shouldnt exist. Theyve never provided any value. They should fire everyone. I work, too. If I did such a poor job at my role, I wouldnt have that job. Yet for some reason ADP retains all these useless employees. I guess they can afford them when giant companies force everyone to use them and they dont care to provide a good service. People should have more agency to reject using ADP. I do not trust them. They do not do a good job. They dont do any job. This is the worst company in the world. Ive never seen this level of incompetency and stagnation.ADP, Inc.
Date: 04/10/2025
Hello, I'm sorry to hear about your situation and would be happy to have a team leader review your concerns with your employer. Please email your contact information and employer's information to ***************************************************** and include BBB Review ****** in the subject line. Thank you, PD - ADP/Client ExperienceReview fromDarren a
Date: 04/05/2025
Worst payroll company ever they try to upsell you they can't even get your paychecks due on time and they blame it all on your employer they is the worst place to have payroll done ever don't do it they're a scamADP, Inc.
Date: 04/08/2025
Hello ******, We are sorry to hear that your pay was delayed. We are unaware of any delays in processing and typically we process payroll as the client submits the data to ADP. If you have concerns with the timely of your pay, please connect with your employer who can review this with you. If they need support, your employer can reach out to their service team for help. Thank you, PDReview fromamy g
Date: 04/04/2025
****************. No way to actually speak to anyone if you need help.Don't do business with this company!ADP, Inc.
Date: 04/09/2025
Hello ***, I will send you an email to see what you need help with. If you are an authorized ADP contact for your company, I'd be happy to arrange for a service leader to contact you. If you have not been designated as an authorized contact by your employer, you should contact your company's Payroll or H.R. contacts for assistance. Kind regards, RP - ADP Client ExperienceReview fromJennifer L
Date: 03/29/2025
Absolutely horrible payroll company. So many issues. First, they filed incorrectly with ***************. Then they say oh you can have 3 months free but they charge you for those 3 months and you have to call constantly to get your money back. I would not recommend them to anyone. After 6 months it's been a absolute horrendous experienceADP, Inc.
Date: 03/31/2025
Hello ********, I'm sorry to hear about your experience and would like to have a team leader review this situation. I was able to identify your account and will have the right person reach out. Thank you, PD - ADP/Client ExperienceReview fromMike G
Date: 03/23/2025
Wisely and ADP are ran by incompetent people on every level. They make everything more complicated than it needs to be. Employees within the company will access your card and use your money; then, when you report the fraud they will just state that they found no evidence of fraud. Patience will get you nowhere with these people. HOUND THEM FOR YOUR MONEY. HOLD THEM ACCOUNTABLE. If they hang up call right back. If they cant give you your money, give them h*** Make their customer ********************** **** want to quit their jobs. They arent capable of doing them, anyway.ADP, Inc.
Date: 03/26/2025
Hello, we were unable to locate an account with the information listed on your review. We sent an email to the email listed on your review. We look forward to hearing back from you. Thank you, ******************* Service SpecialistReview fromIan G
Date: 03/21/2025
One of the worst managed and least effective payroll businesses I have ever had the displeasure of working with. I received a W2C which was incorrect, and they missed their own deadline for returning me a corrected W2C (which was already supposed to be a correction!). I'd rather be self employed and do tax forms myself than have to deal with these people in the future.ADP, Inc.
Date: 03/25/2025
Hi ***, I'm sorry that you experienced less than stellar service from ADP. If you are an employee of a client, please connect with your payroll department if you have questions on the W2C. If you are an authorized payroll contact and have concerns with the update, please contact your service team for assistance. Thank you, PD - ADP/Client ExperienceReview fromBrett H
Date: 03/21/2025
Absolutely the worst. They will agree on the phone and then not do what they say. And then claim it never happened.ADP, Inc.
Date: 03/25/2025
Hello *****,
We're sorry to hear about your experience with ADP. Could you provide us with a little more details about your experience? Are you an ADP Client or an employee of an ADP Client?
Thank you, NW-ADP Client Experience
Review fromHeri H
Date: 03/18/2025
Switching to ADP is the worse business decision I have ever made.Horrible account management and communication Would not recommend to anyoneADP, Inc.
Date: 03/20/2025
Hello Heri, I'm sorry to hear about your experience since this is not the service experience we expect for our clients. I'll ask a team leader to reach out to you to see how we can assist. Thank you, PD - ADP/Client Experience
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