Reviews
This profile includes reviews for ADP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 307 Customer Reviews
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Review fromAngela W
Date: 05/21/2025
Dealing with this company has been the worst business experience as a small business owner I have ever had. I am a solo owner and employee and they auto enrolled me in a 401k THAT I DID NOT WANT and I cannot seem to get a straight answer or refund from them. And dealing with the retirement services representative has been like talking to a brick wall. Out of $650 they took out of my account I have only been returned $385. Why would auto enroll people instead of having them chose if they want the product. And they refused to adapt their payroll schedule to something that worked for me and the amounts deducted were inconsistent. If I could give them a zero rating I would.Review fromAudris B
Date: 05/20/2025
ADP has been terrible to deal with! For months, theyve completely mishandled my account. From the start, they set it up incorrectly, causing my payrolls to fail. Thats not just inconvenient its *************** took over a month for anyone to get back to me. I worked with ******** ***** and ******, and none of them had a clue what they were doing. They are clearly inexperienced and completely unprepared to support small businesses. Every time I reached out, I got a different excuse or was passed to someone else who was just as unhelpful.This company is disorganized, unreliable, and lacks basic knowledge of their own systems. If you care about paying your team on time and running your business smoothly, do NOT use ADP!
ADP, Inc.
Date: 05/21/2025
Hello ******, I'm sorry to hear about your experience with ADP and can assure you this is not what we expect for our clients. I have located your account and will ask a team lead to reach out to you directly. Thank you, PD-ADP/Client Experience.Review fromPaul R
Date: 05/20/2025
Unfortunately, one of the worst payroll companies on the market. Their antiquated systems provide only the minimal requirements to process payroll. These systems are not optimized to offer a full range of services, hindering organizations' ability to run payroll smoothly and accurately. They overbill at maximum levels without taking accountability for their disorganization. They continuously bill for services even after you are no longer an active client and blame clients for not terminating services when they are no longer been in use. There are numerous departments that perform different functions without cohesion, making it difficult to determine whom to contact. You start receiving invoices from various departments for services you never signed up for. Additionally, you begin receiving marketing outreach from different marketers at ADP attempting to sell additional services for other platforms that supposedly outperform the one you were using. It is a complete and utter mess at its finest, ultimately just a money pit.Review fromJesse B
Date: 05/13/2025
If you ever plan on changing your phone number for any reason, you will never be able to get back into your ADP account. I have been trying to get back into mine for 6 months now. My boss has changed my phone number in everything but that dumb 2 step verification will not change. That being said I can't get into my account, but whoever has that number now can. Pretty scary.ADP, Inc.
Date: 05/20/2025
Hello *****, Im sorry to read about these challenges. Please contact the authorized ADP contact(s) for your company for assistance. For smaller companies this might be the owner, for larger companies it is typically high-level Payroll or H.R. contacts. They should be able to assist you. If they need ADP's help, they have access to either an ADP Account Manager or Service Center who can help them.Kind regards, RP - ADP Client ExperienceReview fromEvan S
Date: 05/05/2025
This may be the worst company to ever exist. ******** and fraudsters not to mention that the product isn't any good. I had a *** promise me over and over that my seasonal business wouldn't be charged anything over the winter because ADP only charges payroll fees when you run payroll, so if I wasn't running it over the winter I wouldn't be charged anything; complete lie, when I started checking in on things this spring I had been charged every month, I then contacted support about this and was told I was going to be refunded a couple of those payments on behalf of being told false information before, of course this never happened. Being sick of working with a sub par product and being lied to by all the staff and scammed out of my small business's last dollars I decided to cancel my subscription with them, there is no option for this online, I tried calling in, waited on hold for 45 minutes and then got sent in a transfer circle until I was told nobody could help me and someone would call me back. A week later, no one has called my subscription is still active, and the platform won't even let you delete your payment method.0/10 this company should be shut down for fraud.ADP, Inc.
Date: 05/06/2025
Hello ****, I'm sorry to hear about your experience and would be happy to have the right person reach out to discuss your account and a seasonal schedule. Please email your contact information and company name to ***************************************************** and include PD BBB Review in the subject line. Once I have this, I'll have the right person reach out. Thank you, PD-ADP/Client ExperienceReview fromterry c
Date: 05/02/2025
I have been a client for 3 months now. They have messed up every single payroll - always a "glitch" - no support. Even though they provided me an e-mail that assured constant support - every e-mail bounces back. My last issue had one of my employees completely disappeared off the payroll...14 e-mails later and multiple calls still no response. I have had employees not get paid, employees disappearing, vacation pay go missing. They are supposed to have one job. One job! They are brutal. I can understand mistakes but no support whatsoever to fix them. Employees waiting to get paid etc. They don't even deserve one star...ADP, Inc.
Date: 05/05/2025
Hello *****, I'm sorry to hear that you are having issues with your payroll and getting the support you expect. I've identified your account and will ask for a team lead to reach to review your concerns. Thank you, PD - ADP/Client ExperienceReview fromSachar
Date: 05/01/2025
I rarely write negative reviews, but after nearly two years of ongoing frustration, I feel compelled to share my experience with ADP.From the start, customer ********************** has been extremely poor. Repeated issuessuch as inaccurate billing, unresolved technical problems, and a serious lack of follow-throughhave been the norm rather than the exception. Communication is consistently challenging, often hindered by language barriers, and calls are frequently dropped, abruptly placed on hold, or worsehung up on entirely.Despite numerous attempts to escalate concerns, the support remained inconsistent and unhelpful. I gave ADP the benefit of the doubt more times than I should have, hoping things would improve, but unfortunately, they didnt. The lack of accountability and professionalism ultimately forced me to switch providers.A service meant to simplify payroll and HR processes should not cause this much disruption. I would caution any small business owner to think carefully before committing to ADP.ADP, Inc.
Date: 05/02/2025
Hello ******, I'm sorry to hear that your experience with ADP was not stellar. I have identified your account and will ask a team leader reach out to see how we can improve your experience. Thank you for sharing, PD-ADP/Client ExperienceSachar
Date: 05/09/2025
I appreciate you taking the time to respond to my concerns.I made the decision to share this review not out of impulse, but because small business owners rely on services like ADP to support critical operationsnot add unnecessary stress. I sincerely hope this feedback is taken seriously and used to improve the experience for others. Sincerely, ******Review fromjohn b
Date: 04/30/2025
They KEEP emailing me, saying "It was great talking with you today! We are looking forward to the meeting we have scheduled". Needless to say, we never talked, and I won't be logging into whatever link they keep sending me.I ***** spamming and pestering people is their business model for getting new customers.ADP, Inc.
Date: 05/05/2025
Hello ****, I'm sorry to see that your attempt to work with ADP Sales did not go well. Based on your review, it sounds like this was intended as feedback only and you do not want to move forward with ADP. The feedback is noted. Kind regards, RP - ADP Client ExperienceReview fromHolli H
Date: 04/17/2025
ADP payroll is a very unprofessional company. They don't tell you about all of the fees upfront so they can get your business. Then just recently they took money from my account and I didn't even submit a payroll. This has been a huge inconvenience and I had to call and send emails all day. Talked to a live agent after begging for help and he lied and said he would get back to me but didn't. Now I'm still waiting for my money to be returned. Very disappointing and unprofessionalADP, Inc.
Date: 04/21/2025
Hello *****, I'm sorry to read about the billing challenges you have described. I will forward your review to the leadership team of your ADP Service Center. A leader / Senior Specialist will contact you to discuss your concerns. Kind regards, RP - ADP Client ExperienceReview fromSean D
Date: 04/17/2025
If your company uses ADP, that means they hate you and have no concern for your personal wellbeing. ADP refuses to deal with employees and will never help you if they make a mistake or you need to access your information. There is no way to call them or get support. They actually say on the phone that ADP does not provide live support for employees. If your company uses ADP, consider leaving for a company with a competent HR department.ADP, Inc.
Date: 04/21/2025
Hello ****. At ADP, we maintain the relationship with our clients, while our clients maintain the relationship with their employees. I'm sorry to hear you are frustrated that ADP was unable to assist you directly. Should you require assistance, please contact your employer directly; if they need assistance they can contact their payroll service center for help. Thank you, PD
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