Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Astound Broadband powered by RCN has 17 locations, listed below.

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  Astound Broadband powered by RCN

  650 College Rd E Ste 3100 Princeton, NJ 08540-6629

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  RCN

  100 Baltimore Dr Wilkes Barre, PA 18702-7955

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  RCN

  1130 Connecticut Ave NW Ste 400 Washington, DC 20036-3990

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  RCN

  196 Van Buren St Ste 300 Herndon, VA 20170-5337

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  Astound Broadband by RCN

  28 West 23rd Street 11th Floor New York, NY 10010

Review Details

• Review fromMark V

  Date: 05/04/2024

  This company will essentially hold you financially hostage and force you to pay excess bills. The service is poor and then charge you to come have them fix wiring that is owned by them on the telephone poles.

  Astound Broadband powered by RCN

  Date: 05/14/2024

  Hello, ****! Thank you for reaching out to Astound Broadband. Our goals are to provide affordable, reliable service at all times. I understand you have some service concerns, and I'd be glad to assist you in resolving them. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. I look forward to hearing from you soon! Thank you for being a valued Astound customer! -******

• Review fromWard F

  Date: 04/22/2024

  I have had the Internet service for several years and reduced the cost by using my own Modem and Router. I reduced service to 300 mbs to save money and have had good service since and had been paying a reasonable price of just under $60. Now overnight it goes up to $78 a 30% increase and without warning. This is an obscene increase. It would be obscene even back in the 80's with 17% mortgage rates. I wouldn't even bother with a 5-10% increase in the monthly rate but 30% is not even close to current economic conditions.

  Astound Broadband powered by RCN

  Date: 04/23/2024

  Hello, ****. Thank you for reaching out to Astound Broadband. We're glad to hear that you are pleased with the quality of your connection. It's important to us that you also find your service with us to be a great value. I'd be glad to review your account with you and see if there's a a different package that might be a better value for your needs. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromMurali P

  Date: 04/11/2024

  Today, Astound Internet service was down for a complete day and since I work from home, It impacted my daily earnings. Astound DID NOT send any communication regarding this internet outage. Worse, they do not have an ETA yet. and the outage is still active without any information on when it is going to be resolved. Here is a challenge for Astound. If you want to retain customers after this terrible service, provide a letter explaining the customers what happened, why the communication was broken down where the customers were not contacted to let them know about the outage, why astound is not able to provide an ETA and the phone keeps pushing the expected resolution. It was 1pm CST in the morning, which became 11:59pm CST in the afternoon and now it's 1:30 am CST next day. Of course, when you finally get resolved, you may want to give credits to your customer for the lost damages. I have contact customer service and have them put a note on my account. Also, provide me 1 good reason on why I should continue with you guys after this lack of service.

  Astound Broadband powered by RCN

  Date: 04/12/2024

  Hello, Murali. Thank you for reaching out to Astound Broadband. Yesterday there was some work being done on a watermain, and during that work one of our lines was accidentally severed. Repairing severed fiber is an extremely delicate and time consuming processes, but our techs worked tirelessly from the time we had access to the damaged cable until the outage was fully resolved. We sincerely apologize for the service disruption you experienced during this time. I'd be glad to make sure your account receives the credit you were offered. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
  
  

• Review fromMeosha P

  Date: 04/03/2024

  I will never do business with astound. The billing is never accurate. They have a promotion where its 100 for internet and basic cable. I only got charged accurately one month out of the 5 months I had them. The correct month my internet charge was 65 dollars this after complaining that Im not being charged right. The following months it jumped to 200 for one gig. And then I requested services to be transferred to my new address they said my new address wasnt serviceable. One month later I get a charge for 258 and when I reached out to them they said its cause I didnt disconnect the service although they are aware that I moved. I spoke to the agent for *************************************************************************************************************************************** we wont. No only did he disconnect the service but he was able to give me a final bill but at the old address when I gave him the new address he was using exclamation points in the chat at me because he had already sent it to the old address without my permission. So I know they able to disconnect without me physically saying the words especially if I told them I moved and the address I moved to they told me that they cant service it. He said he couldnt provide me a copy with the policy. Refused to let me talk to a manager and said he is more than capable to help me with my concerns.

  Astound Broadband powered by RCN

  Date: 04/04/2024

  Hello, ******.  Than you for reaching out to Astound Broadband. We're sad to hear that you chose to cancel service. We hope to serve you again in the future. I would be glad to review your account with you. Please reach out to me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

• Review fromKelly C

  Date: 03/26/2024

  Zero stars if I could. Literal trash service, I consistently get less than 100 MBs despite paying for 300MBs at an astronomical price of $65 per month. This is what happens when public services are privatized, bottom of the barrel on all levels. Absolute f****** trash.

  Astound Broadband powered by RCN

  Date: 03/27/2024

  Hello, *****! Thank you for reaching out to Astound Broadband. We strive to deliver competitively priced, ******************. I'd be glad to take a closer look at your connection and determine the most effective way that we can get this fixed for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -***********;

• Review fromAmy C

  Date: 02/29/2024

  This is one of the most awful experiences I had with RCN. Signed up RCN when I moved to a new apartment because of great deals (2 months free + $100 gift card). Was late for the first 2 months of payment due to account not set up. The penalty is: $15 late fee + $40 restoral fee (was not mentioned when I interact with the customer service figuring out my account and bills) + losing $100 gift card (was not mentioned of the terms beforehand). Would never want to be a customer of ********************** again!!!

  Astound Broadband powered by RCN

  Date: 03/01/2024

  Hello, ****! Thank you for reaching out to Astound Broadband. I understand you have some billing concerns regarding your account. I'd be glad to review your account with you! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account. I look forward to hearing from you! Thank you for being a valued Astound customer! -******

• Review fromYaphett P

  Date: 02/26/2024

  I was never very pleased with their services. Have not found a lot to watch and enjoy. But within the last four months, there have been doubled up charges, plus late fees. And I have canceled their service. I was never later than a week forgetting to pay, and there was no explanation for the doubled charges. ***************************

  Astound Broadband powered by RCN

  Date: 02/27/2024

  Hello, Yaphett! Thank you for reaching out to Astound Broadband. I'm sad to hear that you chose to leave our service family! I would have loved the opportunity to personally review your account, discuss your needs, and make sure that you were receiving the best value possible. Even though you have chosen to disconnect, we are still here to help if you have any questions or concerns that have not been resolved. Please feel free to reach out to me at ***************************************** with "Attn ******" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

• Review fromOluyomi D

  Date: 02/20/2024

  Was a customer with **********************, (now ******************************************** for over 10 years. When I decided to cancel all my services last November, the agent completely messed up the cancellation and did not register the cancellation with the system, Astound continued to bill me for services, even though none was provided. I was told the cancellation was not documented in the system till December. Despite calling on several occasions and despite the fact that all equipment was returned in November, I was still billed for December and told I was using my own equipment, which was a complete lie. No one could show or prove to me that service was provided despite me repeatedly asking them to show me evidence for this. Still being forced to pay for services I didn't receive with threats of sending to collections, despite the fact that I never defaulted or was late on any bill in over 10 years. I guess being a loyal customer counts for nothing with ********************. Subscriber beware. Completely not worth the hassle with the ever increasing costs.

  Astound Broadband powered by RCN

  Date: 02/21/2024

  Hello, *******! Thank you for reaching out to Astound Broadband. I'm sorry to hear that you are no longer a member of our service family, but regardless, I would still be happy to review your account. Please email me at ***************************************** with "Attn ****** BBB" in the subject so we can go over your billing concerns together. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

• Review fromCrystal W

  Date: 02/19/2024

  We are totally disgusted with this company. Since they bought out Wide Open West, which we had for over 20 years with NO problems at all, we have had nothing but problems with this company, especially within the last 3 months. I have missed 5 days of pay due to internet being out. We have lost cable, internet and land line numerous times, and one time we were out for 4 days in a row. I have almost lost my job as I work from home. I get one excuse after another, and now it is an outage in our area in Elgin AGAIN, which there was one supposedly just yesterday. I am so tired of hearing oh, I am sorry for what you are dealing with, etc. A technician came out more than a week ago, said our equipment is fine, it is the box in neighbors yard that is the problem, he was supposed to report it and someone was supposed to be out within 72 hours to fix it, never happened. Their customer service *****, and these problems with them has given me health problems with stress, stomach issues, constant migraines. They do not care about their customers, and it is one excuse after another with them. Totally horrible customer service as well. We are going to be switching to another reputable cable company. I am tired of paying for my home security system when we cannot use it when everything goes out, and tired of paying ridiculos cost to this company for crappy cable and service.

  Astound Broadband powered by RCN

  Date: 02/20/2024

  Hello Crystal. Thank you for sharing your recent experience with Astound Broadband. We want our customers to have reliable, fast, service to enjoy at all times. As someone who relies heavily on the internet myself, I understand how frustrating a connection issue can be. We'd hate to lose you as a customer, so I'd be happy to review your account with you and determine how we can resolve the connection issues you mentioned. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromLaurie L

  Date: 02/14/2024

  Unfortunately this company has no idea of what customer service is. We have an issue, which they identify as there issue and now state they have 4-6 weeks to fix it. In the meantime I dont have service and I still have to pay for service. After they fix it I can apply for a possible partial refund of fees. And other than the ***** number that only talk in scripts no one else will talk to you. They dont even have a number for corporate offices. Heck the customer service representatives dont know where the corporate office is. Really sad that a company talks about great customer service and then treats customers so poorly.

  Astound Broadband powered by RCN

  Date: 02/15/2024

  Hello, ********! Thank you for reaching out to Astound Broadband. One of our top priorities is to ensure that your customers receive fast, stable service. It's also important to us that any issues that arise are resolved quickly. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you with this concern. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -***********;