Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Astound Broadband powered by RCN

  650 College Rd E Ste 3100 Princeton, NJ 08540-6629

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  Astound Broadband by RCN

  1133 Avenue of the Americas New York, NY 10036

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  RCN Telecom Services

  956 Massachusetts Ave Arlington, MA 02476-4509

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  RCN

  7921 Woodruff Ct Springfield, VA 22151-2129

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  Astound Broadband

  2124 Avenue C Bethlehem, PA 18017-2120

Review Details

• Review fromMB

  Date: 06/12/2024

  5X I have called billing to review my account. Each time, I am given a great low price. Within a month or two, the monthly *** goes up. No email/letter informing me of the increase. I document the cust service rep name, time, date, new rate, AND how long the 'locked in' monthly *** will last. Each time, I'm told the price is good for the dates they just gave me. 5X monthly *** increases. I call back to ask for Astound to make good of those guaranteed offers and refund me the higher *** I was charged. Nope. Either they have no notes from my calls and/or they can't control the increases/promotions and I can't talk to no one else but that person. "We cannot accommodate your old agreement." Every time, the same script is read to me. Why can't my pricing stay as agreed?!! And the speed is not consistent. And no one can tell me what G I am paying for. Its not on my online act or on my printed stmt. I wrote down years ago that I had Ter 4 but no one can tell me who knows. Astound is a lousy company!! I rate them F-. Absolutely no stars. (look at each of these BBB complaints, Astound's reply is exactly the same for each issue!)

  Astound Broadband powered by RCN

  Date: 06/15/2024

  Hello, MB. Thank you for reaching out to Astound Broadband. Two of our goals is to provide affordable and accurate billing along with stellar customer care. I understand you have some billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromMike M

  Date: 06/07/2024

  Astound is the worst company I have ever had to deal with. Up charged me to the fastest speeds without telling me, ask to decrease speed to pay less and they said if I wanted to increase it again it would cost double as they would not honor the promotion I was given (without my knowledge). Spoke on the phone and said I would get a call back from a supervisor and it took a week before I heard anything. Then, when I spoke to the supervisor they said they couldn't do anything about the scam. I am very happy to see a 1.13 rating on here but it should really be 0. If you wrong a customer you should be doing everything in your power to keep them/right your wrong and I did not feel that at all. What they do is highly illegal and I hope the BBB takes some action.

  Astound Broadband powered by RCN

  Date: 06/08/2024

  Hello. ****! Thank you for reaching out to Astound Broadband. We're disappointed to see that you aren't fully satisfied with your service. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please include specific details regarding your concerns. Thank you for being a valued Astound customer! -******

• Review fromRichard C

  Date: 06/04/2024

  Legitimately the worst and most inconsistent internet in our area. For over a week I can't even watch a video on the lowest resolution. No email, no letter, no calls or anything. I don't understand how they are still in business.

  Astound Broadband powered by RCN

  Date: 06/05/2024

  Hello, *******! Thank you for bringing your concerns to the attention of Astound Broadband. We strive to provide the best experience to our customers, and that includes reliable service. We'd be glad to take a closer look at your connection and see how we can stabilize it. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

• Review fromPaul L

  Date: 06/04/2024

  TERRIBLE stay away this company buffers its a streaming system. I got six buffering during one basketball game and I called to cancel. They wouldnt let me cancel unless I gave security questions . This is terrible.

  Astound Broadband powered by RCN

  Date: 06/05/2024

  Hello, ****! Thank you for sharing your concerns with Astound Broadband. Providing dependable service is of the highest importance to us. We certainly don't want to lose you as a customer. Let's take a closer look at your connection! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

• Review fromAnastasiia K

  Date: 05/29/2024

  The customer service is poor! There is no respect but abuse! They took money from my account for the modem and said they would refund it when they got the modem back. I sent the modem and for 2 months now they have been telling me that someone will contact me soon about my situation, but no one has ever contacted me. I have proof that I returned the modem and that they received the equipment and even signed a document. Apparently they lost it and just don't want to give me my money back! However I dont want to give up and I intend to get my money back from them!

  Astound Broadband powered by RCN

  Date: 05/31/2024

  Hello, **********! Thank you for sharing your recent experience with Astound Broadband. I understand you have some equipment-related billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for choosing Astound Broadband! -******

• Review fromErin M

  Date: 05/29/2024

  The service has been getting worse and worse. They have increased my bill by $20 every other month since last summer. Everyone in my neighborhood is charged a different amount for the same service! I called to get my bill reduced and they went back to what I was paying a month ago -- which was a 75% increase from last summer! I got a different provider today and when I called Astound to cancel they told me they can't shut my service down for a month so I have to pay for a month when I am not using the service. That they are no longer offering "prorated service," meaning this is a policy choice of theirs to steal my money. I mean, no surprise since the company could care less about customers.

  Astound Broadband powered by RCN

  Date: 05/31/2024

  Hello, ****! Thank you for reaching out to Astound Broadband. Our goals are to offer our customers reliable, affordable service. We're sad to hear that you chose to disconnect service. I would have loved the opportunity to personally resolve your concerns. Our terms and conditions were updating in the beginning of April 2024. Our policy now is that internet-only customers are billed to the end of their current billing cycle when disconnecting service. We appreciate your feedback and will share it with our management team. If you have any additional feedback you would like to share, or questions about your account, please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

• Review fromT. T.

  Date: 05/23/2024

  I wanted to write to Astound management but turns out they have no mechanism for customers to write general complaints. So I am left with no way to communicate with Astound management other than a BBB review. I have been a customer of the same ******************** provider for 12 years. First it was Broadstripe, then **************** Broadband, then bought by Astound/RCN. I had a continual business relationship for internet through all those owners. Since Astound got involved, I have had my monthly payment raised like 10 times. Most times I call and complain, and they give me some kind of temporary discount (only they don't tell me it is temporary--I only find that out when I call to inquire after the next price increase). Meanwhile, they are advertising $20 for 300mbs for NEW CUSTOMERS on their web page. For me, a loyal 12 year customer, it goes like this: I pay 49 for a while, then it flips up to $75 or so, then I call and complain and it comes down to 39 for a few months, then flips up to the $70s again. This has been going on for a couple of years. When I ask about the $20/mo: "Oh, that's only for NEW customers.". My question for them, which they decline to answer is: What about rewarding 12 year loyal customers? instead of punishing loyalty with constant significant price increases requiring regular calls to complain?" No answer on that, of course. So my advice for anyone looking at RCN/Astound: sign up for their service for NEW customers, and as soon as you show any loyalty by sticking around, they will start upping your price. At that point, find a new service provider, as all the company's care about in this day and age is NEW CUSTOMERS, not LOYAL customers.

  Astound Broadband powered by RCN

  Date: 05/25/2024

  Hello, ******! Thank you for reaching out to Astound Broadband. You can request to speak with a member of management anytime via our live chat at www.astound.com or by calling **************. Just like we offered current customers a promotion when they first signed up, we offer that same opportunity to those looking to try our service. We'd be glad to review your account to make sure you're getting the best value possible. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromilene L

  Date: 05/20/2024

  Crapiest internet I've ever had!! I BELIEVE DIAL UP INTERNET IS FASTER..So as soon as they start advertising you can pay more to not have disruption in service if power is still on but service isnt, I get nothing but problems. I think they set people up and forcing us to pay more. I hate this company more than Xfinity and never thought thar could happen! Unfortunately I have no choice where I'm located!! AS SOON AS ANOTHER SERVICE STARTS IN THIS AREA, I WILL SWITCH!!! SO for months now, I've had my modem switched and techs to my home but for some idiotic reason(them), my internet keeps shutting off, on, off, on, etc.. They don't do any credit for inconvenience or anything like that. The next time I call and hear some moron tell me they treat their customers great, I don't know what I'll do!!! PLEASE PLEASE WISH ANOTHER COMPANY OPENED UP HERE ON MT HOOD IN ******!! I HATE YOU WAVE ASTOUND, WHATEVER YOUR NAME IS..

  Astound Broadband powered by RCN

  Date: 05/21/2024

  Hello, *****. Thank you for sharing your experience with Astound Broadband. As someone who relies heavily on the internet, I can imaging how frustrating it must be to have service issues that have been going on for quite some time. I'd be happy to take a closer look at your connection and see how we can most efficiently get to the bottom of this issue. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******
  
  

• Review fromThomas M

  Date: 05/14/2024

  I signed up March 2024 for their 20 dollar per month Internet package special.It's 30 dollars per month regular and in order to get the 20 per month, you sign up for automatic billing and it must come directly out of bank account.Well first and second bill where much higher.Had 3 different Astound agents insist it was 30 a month plus ***** tax for a charge of 42 and change. They never counted the 10 dollars off for auto billing. I have the ad they run for months and glad to share with anyone. Also in the ad, you get one months free. Two of the agents disagreed with that.Why wouldn't they know their own ad. It makes me think of " Bate and Switch". The second and 3rd agent were called on different days then 1st agent. Third agent was called half hour after 2nd. You know they are in same room. We told 3rd that 2nd insisted it was 42 and change. How can they be in same room working for same company. The 3rd agent did not admit it was 32 and change until I asked to explain who gets the 20 dollar per month!!?It's 30 minus 10 credit for auto billing. Then the 12 dollars plus in tax and charges. Guess they hope people don't read small print. Matter of fact, you only get 5 off per month with auto pay if you use a credit card. See I can read small print. How do people close their eyes at night. Let's be real, you hear of stories people have experienced this kind of situation with many cable company specials through the country. Ridiculous you have to argue their special deals. How can different agents in same company have different reasoning?! Don't they all go to the same discount seminars? It got me so mad, that people dealing with all this inflation, have to confront this kind of situation. It made me take time and put it on paper. Hang in there honest people!

  Astound Broadband powered by RCN

  Date: 05/15/2024

  Hello, ******! Thank you for reaching out to Astound Broadband. One of our goals to is offer affordable, competitively-priced service. I'd be glad to review your account with you to make sure you are getting the best possible value. (Plus, we also offer mobile phone service!) Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a part of the Astound service family! -******

• Review fromNatasha B

  Date: 05/10/2024

  Ive been forced by my apartment complex to have RCN internet for the 3 years that Ive been a tenant. In those 3 years, Ive had to have RCN come out several times due to issues with the internet but the real kicker is that now that I have to cancel service (due to moving and RCN not being available in new state), I am being told that even though Im only using 12 days worth of service this last month, Ill have to pay for service an additional 19 days even though my apartment will be vacant and the service is not usable. This is apparently based on their new policy. In my opinion, that is extremely unfair. If youre thinking of getting RCN, do yourself a favor and dont.

  Astound Broadband powered by RCN

  Date: 05/14/2024

  Hello, *******! Thank you for reaching out to Astound Broadband. We're sad to hear that you are no longer a member of our service family. Our terms and conditions were updating in the beginning of April 2024. Our policy now is that internet-only customers are billed to the end of their current billing cycle when disconnecting service. We appreciate your feedback and will share it with our management team. If you have any other questions/concerns, please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. We hope to serve you again in the future. -******