Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Astound Broadband powered by RCN has 17 locations, listed below.

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  Astound Broadband powered by RCN

  650 College Rd E Ste 3100 Princeton, NJ 08540-6629

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  Astound Broadband by RCN

  1133 Avenue of the Americas New York, NY 10036

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  RCN Telecom Services

  956 Massachusetts Ave Arlington, MA 02476-4509

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  RCN

  7921 Woodruff Ct Springfield, VA 22151-2129

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  Astound Broadband

  2124 Avenue C Bethlehem, PA 18017-2120

Review Details

• Review fromPaul L

  Date: 02/11/2024

  I am completely disgusted with the disconnecting process.After mailing in the equipment, my online account was disabled, requiring me to go through some ridiculous process to reset my account to pay my balance.The alternative was to pay a fee on top of my balance through the automated telephone service.

  Astound Broadband powered by RCN

  Date: 02/13/2024

  Hello, ****. Thank you for reaching out to Astound Broadband. Customers can still access their MyAstound accounts for up to 5 years following the date of disconnection. It sounds like your account *** have been temporarily locked due to several attempts to enter it with the wrong username/password. This is a security feature to keep your privacy protected. To avoid a payment processing fee you can also make payments at your local Astound office, send in a check or money order, or sign up for autopay. We appreciate your feedback and hope to serve you again in the future. If you have any additional concerns, please feel free to email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
  
  

• Review fromTiffany R

  Date: 02/09/2024

  irst off I have never heard of this company so I was very surprised when they called to confirm my service call. So first of all I can go in with my cell phone and cancels someones appointment. When I tried to get an agent on the phone they make it impossible to do so. So to get someone I had to make up a technical issue which I knew that would ultimately get a human on there. When I got customer service agent on the phone ther professionalism was seriously lacking. The agent seemed to have lost her head set and was continue to talk and you could not hear the conversation. The connection for a broadband service in general was deplorable. While I was trying to figure out if they maybe had a connection to my current internet or my parents company the agent refused ro answer that and asked for my information. In the age of scams I would not release my information. I was not asking for them to release any pii (personal identifying information). So to think about it. There was a big issue on the company side that they probably did not confirm the other persons phone number so I would be scared that the company does not pay attention to details.

  Astound Broadband powered by RCN

  Date: 02/10/2024

  Hello, *******. Thank you for sharing your recent experience with Astound Broadband. I certainly understand your concern. Our goal is to provide professional, courteous customer care at all times. It sounds like there was a typo which linked your phone number to an current customer's account. This should have been confirmed with the current customer. I'd be glad to see how we can get this corrected so it doesn't happen again. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number and a link to this review (or a screenshot of it) in your email. Thank you for bringing this concern to the attention of Astound. -******

• Review fromSree R

  Date: 02/06/2024

  Very bad customer service. Frequent outages that last hours and no concern for ***************. They have a captive customers and treat them as bunch of free loaders

  Astound Broadband powered by RCN

  Date: 02/07/2024

  Hello, Pole! Thank you for reaching out to Astound Broadband. We know our customers depend on having reliable service. In the even that an outage occurs (due to severe weather, natural disasters, traffic accidents, etc.) our technicians work to identify the source of the issue, then work to restore service as quickly and safely as possible. If you are still having service trouble please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromMaria D

  Date: 02/02/2024

  Totally disgusted with this company. We have had no internet or tv since 9am due to an outage in my area. I work from home, I was forced to loose a day of pay since I could not work. I also have a special needs child in which needs internet services to work while hes home and it has been a major inconvenience for it to still be off. I called around 5pm in which they told me it would be restored around 7pm. It is still not restored and now the recording says 10:30pm. Every representative I spoke with gave a different answer. Aside from my bill going up from last year, this was handled so poorly. I will be canceling in the next few days.

  Astound Broadband powered by RCN

  Date: 02/03/2024

  Hello, *****. Thank you for sharing your recent experience with Astound. We know that any service interruptions are inconvenient, so when an unexpected issue arises our techs work as quickly as safely as possible to restore service. I would be glad to check if there are any new updates available as well as review your billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromGretchen S

  Date: 01/31/2024

  I called on 12/26 to lower my service to Basic. As of 1/31, the change didn't happen and was still being charged for Preferred Cable at $300. I called at 3:20pm on 1/31 and was quoted $225.61 (which included a $70 customer loyalty discount) to remain at Preferred for 12 months. I agreed to this, hung up the phone, and when I turned on my TV tonight, I have ************** I called at 10:10pm and have now been told they can't restore my ***************** without new equipment and at a higher price than was originally agreed. This call has lasted over an hour. They put manager ***** on the phone and he hung up on me mid-sentence at 1hour and 9minutes in the call.

  Astound Broadband powered by RCN

  Date: 02/01/2024

  Hi, ********! Thank you for reaching out to Astound Broadband. It's our goal to make sure excellent customer service is being provided each and every time that a customer contacts us. We'll be glad to review your account with you and work together to find a solution to this concern. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
  
  

• Review fromConstantin G

  Date: 01/22/2024

  I was an RCN customer for three years with **********************/TV/Telephone service. Started with $100, went up to $200, then up to $265. After this I took a wireless internet service that cost me only $50 but kept the telephone line with RCN (now Astound) which was $30 first, then $35 and now they just pumped it up to $69 (100% increase in one year). I called the customer service for billing and their explanation was that the promotional period ended and that is why the price went up. I explained that it was no promotional but she stated that every year price is considered promo price (never heard of such absurdity before). RCN-Astound practice rip-of techniques because they can and nobody controls what they do. You can see from the boiler plate response of the company to other complains they do not care and will continue to do so. Shame on Astound-RCN.

  Astound Broadband powered by RCN

  Date: 01/23/2024

  Hello, **********! Thank you for reaching out to Astound Broadband. We do offer promotional discounts that are generally good for 1 to 2 years. We're always glad to review customer's accounts and discuss their needs to make sure they are getting the best value possible. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromSharon E

  Date: 01/18/2024

  Horrible! Accusing us of having equipment we dont have! We have no use for the equipment they want! ************** took the phone equipment because we have no more use for a landline phone. I have argued with them for days! There trying to charge us for something we dont have!Then after the chat is over they try to sell you more services! Crazy! We have been with WOW/Astound for years! They are horrible! Dont use them. Get another provider for your cable/ internet needs!

  Astound Broadband powered by RCN

  Date: 01/19/2024

  Hello, ******! Thank you for reaching out to Astound Broadband. I understand your have some concerns regarding a phone modem. I'd be glad to review your account and research this concern for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued part of the Astound service family! -******

• Review fromleslie B

  Date: 01/17/2024

  Absolutely horrible unacceptable customer service and constantly increasing fees taxes prices . Never had 2 months in a row with the promised amount! Now just found out another lie!!! **** is increasing $24 a month after the last big increase in Sept. I have 2 call pretty much every month because bills are always more than they said month b4 I'm never on a stable constructed plan because astound just makes increases whenever. I DONT even have any movie channels and only on tier 2. At wow I paid about 60 less had way more channels and never had so many technical issues as *********** much daily with astound. Tomorrow I start searching for a new customer friendly customer cared **********************/******************** company that honors their word service and offers decent acceptable affordable products

  Astound Broadband powered by RCN

  Date: 01/19/2024

  Hello, ******! Thank you for reaching out to Astound Broadband. Our goal is to offer our customer a variety of reasonably-priced packages and access to stellar customer care. I'd be glad to review your account with you to see what options are available. Please private message us your phone number so we can look up your account. Thank you for being a valued part of the Astound service family. -******

• Review fromJoanna D

  Date: 01/03/2024

  Deceptive practice! I priced out online exactly what I would need for internet. I found a great package. I called bc I did speak with someone who came to my house a few months ago. He was awesome and completely honest. I was hoping to speak to him or at least give him credit. However, I am still switching to this provider but because I know better now. I am extremely uncomfortable with the sales service team. They tried to hustle me. Just because a gadget meaning an iPhone, iPad, or PlayStation happen to use you wireless does not mean you need a crazy over priced internet plan. In fact, maybe just block wireless connections so you can really see. Although it can look like you use a lot of devices most arent being used especially at once. My husband just started using ************* data plan through the cell company and thought it would be a disaster but all is good. ******* is streaming just fine too. No need to increase data speed. This company is lying to consumers.

  Astound Broadband powered by RCN

  Date: 01/05/2024

  Hello, ******. Thank you for sharing your recent experience with Astound Broadband. We're glad to hear that you are enjoying your connection with us. We always recommend choosing one of our higher speeds if you have a lot of devices connecting to the internet. Our sales team usually asks several open-ended questions to determine which package is the right fit for each individual customer, but of course, it is ultimately the customer's decision of which package to choose. If you have any questions or concerns about your package, please feel free to reach out to me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromJesenia N

  Date: 12/26/2023

  We moved and started new services with Astound. We were already existing customers. Once we moved and had activated our new services, the old services were cancelled. After a month, we received a bill with non return equipment fees for a wifi extender that we never had active or used. We reached out and were refused to be refunded these charges, even though we had never activated or used this equipment we were being billed for. We have been customers with WOW for over a decade, and stuck with them when they became Astound. And now, because of this, we will be looking for another provider.

  Astound Broadband powered by RCN

  Date: 12/27/2023

  Hello, *******! Thank you for sharing your recent experience with Astound Broadband. We would hate to lose you as a customer! I understand you have some equipment-related billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******