Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Astound Broadband powered by RCN has 17 locations, listed below.

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  Astound Broadband powered by RCN

  650 College Rd E Ste 3100 Princeton, NJ 08540-6629

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  Astound Broadband by RCN

  1133 Avenue of the Americas New York, NY 10036

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  RCN Telecom Services

  956 Massachusetts Ave Arlington, MA 02476-4509

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  RCN

  7921 Woodruff Ct Springfield, VA 22151-2129

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  Astound Broadband

  2124 Avenue C Bethlehem, PA 18017-2120

Review Details

• Review fromRosemary D

  Date: 08/10/2024

  I move from zip code ***** and turned my equipment in on August 6 to the business store in *****, Astound is still charging me for the entire month of August. Does not seem legal when they have all the equipment in hand. How can they charge when I have turn all the devices and equipment to the business. DO NOT get any internet or wifi from this company. THiEVES I will contact my congress person. Seems illegal

  Astound Broadband powered by RCN

  Date: 08/13/2024

  Hello ********. Thank you for reaching out to Astound Broadband. We're sad to hear you chose to disconnect service, but hope to serve you again in the future. I'd be glad to review your final billing with you. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

• Review fromMatthew J

  Date: 08/07/2024

  Absolute thieves. Avoid this cancerous company at all costs. Your bill will increase without any notice and they will cut service off even if you are setup with autopay. Refuse to give support email or let you speak to a supervisor. I will encourage all 400+ of my tenants to go with satellite if they can.

  Astound Broadband powered by RCN

  Date: 08/09/2024

  Hello, *******! Thank you for reaching out to Astound Broadband. Providing affordable service and excellent customer care are two of our top priorities. Let's review your account together. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued part of the Astound service family! -******

• Review fromconrad v

  Date: 08/07/2024

  Since the Astound stuck its greedy fist into RCN service has been terrible! I have had multiple drops and at one point a full day of lost service that I never saw credit for. Literally what everyone here says, they increase pricing every other month, adding a dollar here and there until you look at a bill from a few months ago and you barely recognize it. Just called to ask for a reduction and after 20 min hold and an unsympathetic service rep, the call concluded with me terminating business with them. Luckily another service just got fiber at a fraction of the cost so **** it astound CYAAAAA

  Astound Broadband powered by RCN

  Date: 08/08/2024

  Hello, ******! Thank you for reaching out to Astound Broadband. Our goals are to provide service that is both reliable and affordable. I'm sad to hear you chose to disconnect because it would have been an honor to personally make sure that your concerns were resolved. We hope to serve you again in the future. You are still welcome to reach out to me at ***************************************** with "Attn ****** BBB" in the subject at any time. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******

• Review fromChed B

  Date: 08/05/2024

  Worst internet provider, seriously go with the competitor. I called to cancel my plan and they still charged the next month because their incompetent customer agent did not submit the right request (also seemed that he hated his job so not a surprise). They ended up waiving it after listening to the recording and now they are trying to charge me for the equipment that I shipped the last day of my term since they received it two days later even though I was using their ***** label and their customer service rep confirmed I only needed to get it to ***** by the end of the term rather than their warehouse... They try to extract cash from you at every turn and you find yourself calling over and over again to find a solution (one agent even hung up because she couldn't figure out what they were charging me for and couldn't get a hold of her supervisor after I waited ~30 mins for someone to take the call).. Also, the deal they offer will run out after one year and if you don't call back to renegotiate their 'loyalty' rate they charge you double so be mindful of that if you still decide to use their services

  Astound Broadband powered by RCN

  Date: 08/06/2024

  Hello, Chedly! Thank you for reaching out to Astound Broadband. We strive to provide reliable service. I'm sad to hear you chose to disconnect because it would have been an honor to personally make sure that your concerns were resolved. I'd be glad to look into the equipment-related concerns that you mentioned. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family! -******

• Review fromJoe K

  Date: 08/02/2024

  Its a scam:1: 20$ offer is actually 110$ after fees 2: "free unlimited mobile service" is actually 40$ a month and 20GB 3: esim transfer doesnt work, so now im stuck without a phone number and cant contact customer service 4: since i cant call customer service, my only option is the chatbot. The chat waitlist was an hour, and when an agent finally responded, we wasted 30 min going though security questions. They said let me look into it, then I got an automated message saying I havent responded (even though I wasnt prompted to respond), and now im at the back of the waitlist 5: the whole onboarding process takes days, and I still cant figure this out

  Astound Broadband powered by RCN

  Date: 08/06/2024

  Hello, ******. Thank you for reaching out to Astound Broadband, and welcome to our service family. We strive to make sure that installations go as smoothly as possible. I'd be glad to take a closer look at your account and ensure that these issues are resolved. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromPaul L

  Date: 07/26/2024

  TERRIBLE stay away from these THIEVES the reception STUNK kept on with spinning circle within a month I cancelled which was a few months ago now I just got a $215 bill my advice STAY AWAY from these THIEVES

  Astound Broadband powered by RCN

  Date: 07/27/2024

  Hi, ****! Thank you for reaching out to Astound Broadband. We strive to provide reliable service. I'm sad to hear you chose to disconnect because it would have been an honor to personally make sure that your concerns were resolved. I'd still be happy to review your account with you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you with your billing concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromShelby W

  Date: 07/26/2024

  Horrible service. Ripping people off raising their prices constantly within only months apart, then saying you still owe money after you already paid them early or on time. Excuses for outages. Constant issues with no resolution. Poor customer service. S***** equipment. Worst Ive ever dealt with honestly. Big a** scam of a company.

  Astound Broadband powered by RCN

  Date: 07/27/2024

  Hello, ******! Thank you for reaching out to Astound Broadband. It's our goal to provide our customers reliable service at an affordable rate. I would be happy to review your account with you and assist you with your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

• Review fromCarol C

  Date: 07/18/2024

  I have called a few times just to get my password to my wifi and each and everytime I'm getting a robot saying there is a disruption and it should be up and running by a certain time.my whole family is very upset with them. Thewifi password i had was an old account from a different company.i put that in and astound says wrong password what did they do change it without telling me? If i can leave them with no stars that would be more appropriate for that company

  Astound Broadband powered by RCN

  Date: 07/19/2024

  Hello, *****! Thank you for reaching out to Astound Broadband. We are here to assist you with your technical concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. We look forward to hearing from you soon. Thank you for being a valued Astound customer! -******

• Review fromTina A

  Date: 07/10/2024

  By far the worst company to have services with. I am moving out of state and called to disconnect on a certain date. Because my billing cycle ends 4 days prior to when I want to disconnect, they either disconnect on the cycle end date, which I cannot do because I need wifi until I move OR bill me the entire next billing cycle for a service I will no longer be receiving except for 4 days. They are incompetent to be able to prorate services and having good reputable customer service. I WOULD STAY AWAY FROM THIS BUSINESS, even if others are a bit more in price. You get what you pay for.

  Astound Broadband powered by RCN

  Date: 07/11/2024

  Hello, ****. We're sad to hear that you are no longer a member of our service family. Our terms and conditions were updating in the beginning of April 2024, and customers were notified via email/mail prior to the change. Our policy now is that internet-only customers are billed to the end of their current billing cycle when disconnecting service. We appreciate your feedback and will share it with our management team. Please feel free to email me at ***************************************** with "Attn ****** BBB" in the subject of the email if you have any additional questions or concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******

• Review fromYo B

  Date: 06/30/2024

  This is the worst ISP I've ever had in 20+ years and I've had ******* (which I thought was as low as you could get). Their customer service is full of apathetic surly staff that are clearly sick of their horrible jobs and really couldn't care less about helping you out. Our cable taps are messed up from the drop (the telephone pole box). It's been literal years and no one has ever come out and do what's needed, which is to replace the drop (after countless promises to do so). The threat they love to use is that "if your equipment is at fault you will have to pay for the tech." This is meant to scare you off, I have brand new top of the line hardware so I make the request and nothing ever happens. I won't even get started on their absurd promotional call in absurdity which you need to repeat annually to try to stay at a remotely normal rate. This company has cost me countless hours of frustration and cause me professional embarrassment countless times as I work remotely and frequently drop during important zoom calls.

  Astound Broadband powered by RCN

  Date: 07/02/2024

  Hello, Yo Ba! Thank you for reaching out to Astound Broadband. We're disappointed to see that you aren't fully satisfied with your service or the customer care you received thus far. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please include your phone number so we can look up your account. Thank you for being a valued Astound customer! -******