Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Astound Broadband powered by RCN

  650 College Rd E Ste 3100 Princeton, NJ 08540-6629

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  RCN

  100 Baltimore Dr Wilkes Barre, PA 18702-7955

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  RCN

  1130 Connecticut Ave NW Ste 400 Washington, DC 20036-3990

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  RCN

  196 Van Buren St Ste 300 Herndon, VA 20170-5337

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  Astound Broadband by RCN

  28 West 23rd Street 11th Floor New York, NY 10010

Review Details

• Review fromErica H

  Date: 08/29/2024

  This is a terrible company. Their service is unreliable, they raise prices with no notice, and they are charging everyone in my building a different fee for the same service. Today, I had an equipment failure, and having a technician come out to fix it might cost me $79.99. They could not explain why this is a "maybe" other than to say it's at the discretion of the technician. The only way to avoid the fee is to spend an additional $4.95 for the protection plan. The worst internet service provider I've ever had.

  Astound Broadband powered by RCN

  Date: 08/30/2024

  **************. Thank you for reaching out to Astound Broadband. Providing reliable and affordable service is at the top of our list of priorities. While there is a possible charge for a tech visit, it doesn't apply in every circumstances. I'd be glad to review your account with you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromLisa M

  Date: 08/28/2024

  Not only does Astound make customers call in once or twice a year due to exorbitant increases in our bills. When you call in the customer service is very poor. I made sure not to raise my voice, and I tried to tell them what my problem was. They not only put words in my mouth, they did get loud, which did not go over well with me, and I requested to speak to someone else. Who also told me basically I was being unreasonable and I should buy my own modem and that the competitors are not any different. This company makes customers call in twice a year to beg for a better price and then three months later, my bill was raised anyway $15 , the price gouging and **************** is horrendous

  Astound Broadband powered by RCN

  Date: 08/29/2024

  Hello, ****! Thank you for sharing your recent experience  with Astound Broadband. I'm sad to hear you had a poor experience when you reached out to our customer service team. Our goal is to provide the best customer care out there. I'd be happy to review your account with you to make sure you're getting the best value possible. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromMariela S

  Date: 08/26/2024

  Astound broadband has to be the worst service provider I have ever attempted to use. I had switched my service from Spectrum to Astound because they seemed to be a good affordable option but I was very aggressively mistaken. I had gotten their internet service installed, which worked for about 1hr after the technician left. I tried several times to get the service fixed but to no success. I work from home and I need internet so I ended up canceling and switching back to spectrum. I had the service connected for less than 7 days and at no point was I able to actually use the service. Within that week I received multiple recurring emails stating that I had to pay $58.49 for the service after I had just made payment of $58.49 to see if thats why the service wasnt working. I got 3 of those, and when I cancelled I was told that because I was still within the 30 day cancellation period I would get a refund. I never did. So I ended up reporting them to my financial institution for them to process my refund. Equipment was returned the same week of cancellation and now Im receiving letters from them stating that my payment wasnt processed and that if I dont pay it they will report me to the credit bureau. Astound is an absolute scam theyre more interested in charging you for their services than actually providing them. I would not recommend them to anyone looking for a more affordable option, theyll try to take more from you with nothing in return than the higher priced service providers out there that actually make good on what you are paying for. Ive I could give then 0 stars I would. ******.

  Astound Broadband powered by RCN

  Date: 08/28/2024

  Hi, *******! Thank you for reaching out to Astound Broadband. I'm sad to hear you chose to disconnect service. I would have loved the opportunity to ensure that your connection issues were resolved. I'm still happy to review your account and assist you with your billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
  
  

• Review fromErica E

  Date: 08/23/2024

  RCN CABLE! HORRIBLE HORRIBLE SERVICE QUCIK TO TAKE YOUR MONEY BUT NEVER FIX ISSUES. THEY OFFER CREDIT THEN NEVER TAKE OFF **** WHEN YOU CALL ABOUT YOUR CREDIT THEY SAY THEY HAVE NO NOTES CUSTOMER SERVIVE HORRIBEL RUDE STAFF. I DEAL WITH THEM BECAUSE WHERE I LIVE NO ONE ELSE OFFERS SERVICE .HATE THIS COMPANY THE ONLY REASON WHY A STAR IS MARKED BECAUSE THEY WONT LET ME LEAVE MY COMMENT WOTHOUT SELECTING DONT USE THEM IF YOU CAN AVOID!!!!

  Astound Broadband powered by RCN

  Date: 08/27/2024

  Hello, *****. Thank you for reaching out to Astound Broadband. I understand you have some concerns regarding promised credits as well as some ongoing technical issues, and I'd be glad to help you make sure these matters get resolved. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromAnn Marie T

  Date: 08/19/2024

  Astound refuses to cancel their services until the next billing cycle. This is ridiculous that I have to pay for services I am not using. Every month my bill goes up. I am sick of being taking advantage of by Astound RCN. I will never recommend Astound to anybody. Astound doesnt deserve a star rating. Terrible customer service. It is all about the money

  Astound Broadband powered by RCN

  Date: 08/20/2024

  Hello, *** *****. Thank you for reaching out to Astound Broadband. We're sad to hear you are thinking of canceling! Our terms and conditions were updating in the beginning of April 2024. Our policy now is that internet-only customers are billed to the end of their current billing cycle when disconnecting service. Customers were notified of this policy change via mail/email about a month before the change went into effect. We appreciate your feedback and will share it with our management team. I would still love the chance to review your account with you and make sure you're getting the best value possible. Please feel free to email me at ***************************************** with "Attn ****** BBB" in the subject of the email if you have any additional questions or concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******

• Review fromJay L

  Date: 08/19/2024

  After more than 20 years of service, we cancelled our account because we found a better offer that combined our internet and phone services. Over the years, the service personnel swapped out the modem when it needed to be upgraded. As requested after cancelling our account, we returned the modem. We were told that we returned a customer-owned modem, and then we were charged for not returning the Astound/RCN modem. In trying to resolve this, there was no consideration that there may have been an error in their records, and that I simply returned a modem I had purchased. I am so happy to be done with this company.

  Astound Broadband powered by RCN

  Date: 08/20/2024

  Hello, ***! Thank you for sharing your recent experience with Astound Broadband. We're sad to hear you chose to disconnect your service. It would have been an honor to personally review your account and make sure that you were getting the best value possible. I see you mentioned some equipment related concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as part of the Astound service family. -******

• Review fromSamuel H

  Date: 08/16/2024

  I've just had the worst experience with RCN and I'm not surprised they have a 1 star review here.I reached out on August 14 to customer service to cancel my service because I'm moving at the end of the month. They confirmed that my service would be cancelled/discontinued on August 31. Then on August 15 my connection went down and I contacted customer service to resolve the issue. They informed me that although they had confirmed it would last until August 31, that my service had been disconnected early on the 15th and that the only solution was to resign up for a month of service at a higher rate -- I was only 11 months in to my original contract where I was getting a special introductory rate. All I wanted was for them to honor the original contract and the communication in which they confirmed when my service would be disconnected. They however would not and they best they could do was say "sorry"!I would highly recommend staying away from this company or being extremely diligent in how and when you communicate with them for any changes.

  Astound Broadband powered by RCN

  Date: 08/17/2024

  Hi, ******! Thank you for reaching out to Astound Broadband. We spoke yesterday on Yelp and were able to resolve this matter for you. If you have any additional questions or concerns, please feel free to email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

• Review fromBob B

  Date: 08/15/2024

  Fo the second time this week, Astound Broadband has had a significant internet service interruption in my area. We lost internet service at 8:00 am this morning and their best estimate is that service will be restored at midnight tonight. It is very difficult to work from home without internet service.

  Astound Broadband powered by RCN

  Date: 08/16/2024

  Hello, ***. Thank you for reaching out to Astound Broadband. At the time of your review, customers were experiencing an outage due to damage to our fiber lines caused by vandalism. Repairing fiber is a very delicate and time intensive process, and our techs are working as safely and quickly as possible to restore service to all affected customers. ******************** were restored around 7pm Pacific Time last evening. We're working with law enforcement to find and prosecute the vandals. We apologize for the inconvenience and thank you for your patience. Please feel free email me at ***************************************** with "Attn ****** BBB" in the subject if you have any other questions or concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromSeth F

  Date: 08/15/2024

  I called to cancel my service one hour after my autopay hit my account. They were completely unwilling to refund me, after years of being a paying customer. They would rather have $80 then have me as a customer.

  Astound Broadband powered by RCN

  Date: 08/16/2024

  Hello, ****. Thank you for sharing your recent experience with Astound Broadband. We're sad to hear you chose to disconnect service, but we hope to serve you again in the future. We'd be glad to review your billing with you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
  
  

• Review fromPamela L

  Date: 08/12/2024

  Since Astound bought out Wavecable the service has gone downhill drastically. We are left without phone, computer Internet for working and television constantly. Astound does not feel they have any obligation to reduce bills for interrupted service, in fact the bill keeps going up. Way too much to pay for the c*** service we receive.

  Astound Broadband powered by RCN

  Date: 08/14/2024

  Hello, ******! Thank you for sharing your recent experience with Astound Broadband. We strive to provide the most reliable service on the market. Let's take a closer look at your connection together. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******