Business Profile
Internet Services
Astound Broadband powered by RCNHeadquarters
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Reviews
This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 215 Customer Reviews
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Review fromMichelle G
Date: 04/15/2023
Honestly the worst cable and internet company we have ever had. This company bought our original cable company and we were changed with no notice. When calling customer service it is always someone elses fault.. It has been a mess. Many times I must reboot the router because nothing works. If you install the Astound + app, to stream the television you pay for when you are not at home, it doesnt work. It may work briefly on your phone but it will not stream to anything you can actually see. Why have an app if it is worthless? Maybe it works somewhere in the country?Astound Broadband powered by RCN
Date: 04/18/2023
Hello, ********. Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromMarigrace R
Date: 04/10/2023
The worst cable service I ever had. Internet is always loading video every 2 minutes I have called customer service they reset my modem which doesnt work we had them come to the house they were there for 1 hour worked for 2 days we can not watch tv without loading video every 2 minutes if you want cable DO NOT GO WITH ASTOUND . We were with WoW for years never had a problem now with Astound the worst cable and internet service I would not recommend this service to anyoneAstound Broadband powered by RCN
Date: 04/11/2023
Hello, *********. Thank you for reviewing your recent experience with Astound Broadband. We want to ensure that our customers have the reliable service that they deserve. I'd be glad to review your account and determine the best way to resolve your connection issues. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a part of the Astound service family. -******Review fromMichele S
Date: 04/01/2023
This company is unprofessional. I was given a window period of when the technician would arrive. Minutes before the technician was to arrive i receive a phone call from **** stating the technician will arrive 3 hours late. Ive called back numerous of times to customer service. **************** stated there was no reason why the technician changed the schedule time. I have made several phone calls in regards to the technicians arrival being changed with out any resolution.i spoke with **** several times after I called the main customer service. **** was the contact person on the local level. I was appalled by his unprofessional attitude and his callous responses as to why the technician has not arrived. This is not the first time I had an issue with the technicians not adhering to their time frames. They expect you be home so they can either show up 3 hours early ,do not show up on their time frame , or change your appointment last minute. They will change your appointment and not follow what the work order says.Astound Broadband powered by RCN
Date: 04/04/2023
Hello, *******. Thank you for sharing your recent experience with Astound Broadband. it's our goal to always be respectful and professional when visiting our customers' homes, and I'm disappointed to hear that we didn't live up to these high expectations during your appointment. Please email me at ***************************************** with "Attn ****** BBB" so we can look into this for you. Thank you for being a valued Astound customer! -******Review fromAndrea B
Date: 03/29/2023
I would give zero stars were that an option. I called astound to cancel my service and not only did they not cancel my service when I had asked them to, they billed me for the next billing period and charged much more money than what my bill would normally have cost. When I called in the customer service representative acted surprised that my service just said cancellation pending as opposed to cancelling but offered no other assistance and tried claiming I still owed them money. When I told them I would refuse to pay a bill for a period where my service should have been turned off--I received a debt collector's notice from them months later. I paid it so that my credit wouldn't get ruined but hands down the skeeviest business practices I've ever experienced. Also did I mention that in the years I was with them my internet costs would just go up constantly with no explanation and no notice.Astound Broadband powered by RCN
Date: 03/31/2023
Hello, ******! Thank you for reaching out to Astound Broadband. Although we're sad to hear you are no longer an Astound customer, I would be glad to review your account and assist you with your equipment related billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for the time you spent as a part of the Astound service family. -******Astound Broadband powered by RCN
Date: 03/31/2023
Hello, ******! Thank you for reaching out to Astound Broadband. Although we're sad to hear you are no longer an Astound customer, I would be glad to review your account and assist you with your equipment related billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for the time you spent as a part of the Astound service family. -******Review fromJess S
Date: 03/29/2023
So sketchy. I returned my equipment on 9/7/2022 and then RCN put me in collections for equipment that I returned, and now that I am trying to dispute it they are saying oh yea it was returned yesterday (03/28/2023) all of a sudden now that I've put in a complaint. Completely ridiculous because now my credit is affected for their mess up and they can't do anything about it. Also the amounts they give me do add up. Very frustrating and would not recommend them to anyone.Astound Broadband powered by RCN
Date: 03/31/2023
Hello, ****! Thank you for reaching out to Astound Broadband. Although we're sad to hear you are no longer an Astound customer, I would be glad to review your account and assist you with your equipment related billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for the time you spent as a part of the Astound service family. -******Review fromKristen D
Date: 03/28/2023
Terrible internet service! We are out more than on. **************** never has solutions. Bill keeps increasing and service decreases. Most definitely would not recommend.Astound Broadband powered by RCN
Date: 03/30/2023
Hello, *******. Thank you for reviewing your recent experience with Astound Broadband. It's important to us that our customers receive stable, competitively priced service and stellar customer care. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromJennifer K
Date: 03/21/2023
Absolutely the worst service. The reps are useless nothing but issues with internet . They want to charge for a tech to come after 2 days of problems. Im definitely looking for alternative as we pay $300 month for zero help when we need it.Astound Broadband powered by RCN
Date: 03/22/2023
Hello, ********! Thank you for reviewing your recent experience with Astound Broadband. Our goals are to deliver affordable, reliable service and stellar customer care. We'd hate to lose you as a customer! I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromDavid G
Date: 03/21/2023
**************** is awful. They started sending me paper statements that I don't want. I phoned customer service many times to get electronic statements sent to my email address. After more than a year, I finally got the paper statements stopped. Now I get nothing. I'm not even going to bother calling back. Useless.Astound Broadband powered by RCN
Date: 03/22/2023
Hello, *****. Thank you for reaching out to Astound Broadband. I would be glad to review your account and assist you with your billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromDavid C
Date: 03/20/2023
Internet service was working fine until February '23. I'm calling customer support every other day complaining about the internet is down, several technicians have been to my location. It's now the end of March and guess what my service still haven't been fixed yet. This is beyond ridiculous.Astound Broadband powered by RCN
Date: 03/22/2023
Hello, *****! Thank you for reaching out to Astound Broadband. One of our top priorities is to deliver fast, stable service. I understand how disruptive ongoing connection issues can be. We'd hate to lose you as a customer, and I would be happy to review your account and determine the best way to resolve your connection issues. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromAlexis S
Date: 03/20/2023
The prices are horrible and services even worse. Internet constantly going off and on, when it's on its slow and service is constantly off and on. Forget customer service, can't get anyone that speaks English well enough to understand. I'm fairly tired of being called ******* or ****. Techs who come to the house supposedly to replace 10 year old equipment always have n excuse for not doing so. There are zero discounts for the elderly and disabled and they are raising prices every year or more often. I've had 2 price increases in about 10 months. This company isn't worth the money and hassles.Astound Broadband powered by RCN
Date: 03/22/2023
Hello, ******! Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******
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