Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Astound Broadband powered by RCN has 17 locations, listed below.

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  Astound Broadband powered by RCN

  650 College Rd E Ste 3100 Princeton, NJ 08540-6629

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  Astound Broadband by RCN

  1133 Avenue of the Americas New York, NY 10036

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  RCN Telecom Services

  956 Massachusetts Ave Arlington, MA 02476-4509

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  RCN

  7921 Woodruff Ct Springfield, VA 22151-2129

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  Astound Broadband

  2124 Avenue C Bethlehem, PA 18017-2120

Review Details

• Review fromNathan N

  Date: 06/26/2023

  Internet goes down multiple times literally every single night. By far the worst ISP I have ever had experience with.

  Astound Broadband powered by RCN

  Date: 06/27/2023

  Hello, ******! Thank you for sharing your recent experience with Astound Broadband. It's important to us that our customers have reliable service. I'd be glad to take a closer look at your connection and determine the best way to resolve this issue. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued part of the Astound service family! -******

• Review fromLaveda P

  Date: 06/25/2023

  Do Not Trust Astound/Grande They dont honor their own instructions. I discontinued my service with them because their service cost was becoming outrageous. I was given instructions by an email on how to return the equipment, which I followed. I delivered the equipment to their equipment return collection box at their main office in **** on **************. Only to discover that they dont honor their own policies and I was billed for the equipment anyway. And then they didnt inform me but I found out from a collection agency.

  Astound Broadband powered by RCN

  Date: 06/27/2023

  Hello, ******! Thank you for sharing your recent experience with Astound Broadband. We strive to provide a variety of affordable packages to choose from. I'm sad to hear that you chose to disconnect service. I would have loved the opportunity to personally ensure that you were getting service that is the best value for your needs. I understand you have some concerns regarding your equipment return, and I would be glad to assist you with that. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for the time that you spent with the Astound service family! -******

• Review fromJanel V

  Date: 06/22/2023

  They are the WORST COMPANY EVER. Charging me ****** a month for just internet. They were supposed to come uninstall the wiring in NOVEMBER 2022 and take the modem and WI-FI box but never showed up. Then I get a bill in JUNE of 2023 for the equipment ******. I think they were hoping I got rid of it. Thankfully I didnt but I dont have a car to drop it off.. they said thats MY PROBLEM and they dont send people out to uninstall so now I have bulky wiring around my house and no way to drop off the equipment. NOBODY SHOULD USE THIS COMPANY THEY ARE HORRIBLE AND SO IS THEIR CUSTOMER SERVICE I would give ZERO STARS IF I COULD

  Astound Broadband powered by RCN

  Date: 06/24/2023

  Hello, *****! Thank you for sharing your recent experience with Astound Broadband. We generally do not send techs out to pick up equipment at the time of disconnection. Customers are responsible for returning equipment at the time of disconnection, and we offer a few different options for doing so. Once the equipment is returned, the charges for the equipment will be reversed. I'd be glad to review your account and assist you with this concern. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for the time you spent with the Astound service family. -******

• Review fromNrup S

  Date: 06/21/2023

  Worst internet provider, I have ever had. They bought out WOWWAY and I was forced to use their services, they did not tell me anything and started charging me for the **** whole home router which I had for free previously with WOWWAY. then when I wanted to switch to a different router they told me I HAD to have a tech come install it and set it up. The tech called me at 10am which was the appointment that he didnt have the router and would come at 4pm instead. he came at 4pm and unboxed the router, and plugged in the power cable and ethernet cable and then Left. He left me with the setup of the device. Mind I stayed home and lost wages for the day due to the tech visit where I had to set it up anyways. They did not provide any support when I asked about this. they simply said they would take $10 off my bill but provided me a price that was higher then the price I was paying. They falsely advertise 1.2gbps internet when I asked for it they said it was only available for new customers, then said they could upgrade me to it then said they were not able too. throughout the time Ive had Astound they never failed to leave me ASTOUND of how much worse their service and customer service could get. If I had a choice to I would leave 0 stars!

• Review fromNick D

  Date: 06/15/2023

  The worst. Beware of the hidden ridiculous fees. I've had this service for a long time set up on auto pay. Never had an issue. One month, my card that was on autopay was near it's limit and payment declined. The only time this has happened on my account. I received an email alerting me that this payment was declined so I went on and made payment, not a late payment, it was paid on time, BUT Astound say's too bad, you're charged an extra $30 admin fee (like they did anything) because your payment was declined, even though payment was made on time. I called assuming they'd for sure remove this ridiculous fee. Not a chance. They don't care. Look for another provider.

  Astound Broadband powered by RCN

  Date: 06/20/2023

  Hello, ****! Thank you for sharing your recent experience with Astound Broadband. I understand how alarming an unexpected fee can be when it comes to your monthly bill, and I would be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******

• Review fromRichard M

  Date: 06/03/2023

  I was looking for cheap internet, and I came across Astound Broadband by RCN, they had a promo called MA FREE, and the deal was very good, it had a two year deal for $35 a month, with the first month free, modem free of rental for the two years, and free installation, which was a savings of $79, and I wanted to keep my landline for my home phone. The total charge per month was $46.33, I thought I did pretty well, but on installation day the Tech had no setup for the landline, so that was the first problem, I call customer service, and this was the second problem, I went to chat first, and no one could help me, then to the phone, and still no help, on to a supervisor, and still no help, and then onto her supervisor with no help! In the mean time they dropped my calls six times, and of course when I called back I had to go through everything from a new. The best they were going to offer me was a landline with a installation of $79, and a monthly bill of $70 for my internet, and phone, no thank you!! I'm still battling, but I've given up on the landline, and still working on my original price for the internet.

  Astound Broadband powered by RCN

  Date: 06/06/2023

  Hello, *******! Thank you for sharing your recent experience with Astound Broadband, and welcome to our service family. I'm disappointed to hear that your installation experience did not live up to our high expectations. I'd be glad to look into the concerns that you brought up. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******

• Review fromCindy M

  Date: 05/27/2023

  Worst company I have ever had to deal with. They were supposed to come out today to hook up service. Nobody showed up. So they have rescheduled me for next Friday. I work from home so not sure how thats going to happen with no WiFi

  Astound Broadband powered by RCN

  Date: 05/30/2023

  Hi, Cindu! Thank you for sharing your recent experience with Astound Broadband. We strive to make installations and tech visits as seamless and convenient as possible for our customers, and I'm sorry to hear we dropped the ball. Please email me at [email protected] with "Attn Jackie BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -Jackie

  Astound Broadband powered by RCN

  Date: 05/30/2023

  Hi, Cindu! Thank you for sharing your recent experience with Astound Broadband. We strive to make installations and tech visits as seamless and convenient as possible for our customers, and I'm sorry to hear we dropped the ball. Please email me at [email protected] with "Attn Jackie BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -Jackie

• Review fromTim D

  Date: 05/18/2023

  Same problem as ********* R - I was given a new modem that stores recordings in the cloud. I get video loading interruptions frequently - and it's totally intolerable! I will cancel Astound cable if this keeps up. I'll go with Hulu, etc. instead, and maybe save money. I am paying $300+ bucks a month, which is blatant highway robbery. Maybe this intolerable service is doing me a favor by making me get rid of this lousy service. I have to give them a star to post, otherwise, they'd get zero stars.

  Astound Broadband powered by RCN

  Date: 05/20/2023

  Hi, ***! Thank you for sharing your recent experience with Astound Broadband. We want our customers to have reliable service at all times. I'd be glad to review your account and determine the best way to resolve this matter. ease email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******

  Astound Broadband powered by RCN

  Date: 05/20/2023

  Hi, ***! Thank you for sharing your recent experience with Astound Broadband. We want our customers to have reliable service at all times. I'd be glad to review your account and determine the best way to resolve this matter. ease email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******

• Review fromPeter R

  Date: 05/11/2023

  Astound is the worst ISP I've ever had my whole life. My internet speeds 12 years ago in college were infinitely better than what I get right now. Not to mention service goes out all the time, currently out right now at 10:45 AM in *************** Their customer service team is awful, I have been hung up on while on hold for 15 minutes + . I scheduled a technician to come out ** of the poor service (My 16 year old cousin knows more than he does) Technician did nothing and they slapped a $80 charge on my account. I just ran a speedtest and my phone hotspot has faster speeds.

  Astound Broadband powered by RCN

  Date: 05/16/2023

  Hello, *****. Thank you for reaching out to Astound Broadband. Two of our top priorities are to deliver fast, stable service and exceptional customer care. I would be happy to review your account and determine the best way to resolve your connection issues. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******

• Review fromSarah W

  Date: 04/25/2023

  We loved WOW and the RCN takeover was fine until our WOW modem died in February. RCN came out right away (Feb 28) and replaced the modem but we never got above 100MB speed (on an 800 MB plan). They replaced the line in the backyard (over the grass, not buried) but still didn't hit 100 and were told someone had to "fix it outside". NO ONE EVER CAME. Called March 14 - was told they had no record of more work being needed and someone would call me. NO ONE EVER DID. Called 3/29 - was told another technician would have to come out - he said the same as the first guy, couldn't fix it, so someone else would be out. NO ONE EVER CAME. Meanwhile, we still have a cable running through our backyard and now mowing season is starting. Called 4/7 - put in a ticket. NO ONE CAME. Called 4/12 - put in a ticket. NO ONE CAME. Called 4/17 - said the crew would call me about the cable that week. NO ONE CALLED. Called 4/20 - sent a THIRD technician out who was the SAME GUY that was here in February and asked "did something else go wrong"? I told him no one ever fixed the original problem! So 2+ hours later and lots of phone support with his supervisor, they FINALLY were able to get our speeds up. I guess no one needed to do work outside after all! But we STILL have a cable lying in our grass in the backyard. On 4/20 I was told it was going to be buried on 4/22. Today is 4/25 and NO ONE HAS COME TO BURY THE LINE. I asked for a credit for the 9 weeks we were getting 90MBs instead of 800 and got $30 off our bill. This is ridiculous.

  Astound Broadband powered by RCN

  Date: 04/29/2023

  Hello, *****! Thank you for sharing your recent experience with Astound Broadband. Providing excellent service is one of our top priorities, and I'm sad to see that we did not live up to this expectation. I'm glad that the issue with your internet speed has been resolved. We would like to escalate your concerns regarding the line that is running through your yard. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******