Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Astound Broadband powered by RCN has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Astound Broadband powered by RCN

  650 College Rd E Ste 3100 Princeton, NJ 08540-6629

• 

  Astound Broadband by RCN

  28 West 23rd Street 11th Floor New York, NY 10010

• 

  Astound Broadband by RCN

  575 Madison Ave Fl 3 New York, NY 10022-2511

• 

  RCN Telecom Services

  518 Union Ave Framingham, MA 01702-5817

• 

  RCN Telecom Services

  1224 Hyde Park Ave Hyde Park, MA 02136-2805

Review Details

• Review fromAnnette C

  Date: 08/30/2023

  i am a senior citizen and admit I don't know much about cable/internet equipment. But, Astound has been billing me for a piece of Internet equipment I have never had in my home. i only discovered it after a call to Astound to inquire about lowering my bill. We went through my ***************** by line. The woman told me she could remove that charge if I returned the device (which I don't have). I had them send a technician to my home who confirmed the device is not in my home.I am told the device is called an eero. On monthly bills, the fee is disguised as service instead of an equipment rental. My bill calls it "enhanced wifi". That billing line is actually a rental fee for a device that is plugged into an electrical source. in total, I have paid $388.12 over the last 3 years for this device I don't have. i have been in contact with Astound 7 times this month with various Astound people and to date have no response to remedy to the $388.12 I have paid for this device. Their comment each time is the case is still open. Based on a search, I found consumers can file a complaint with the *** who will investigate cable companies who have been billing customers for equipment they don't have. They describe it as similar to cramming the unauthorized placement of charges on telephone bills -- negative option billing burdens customers with the responsibility of contacting a cable company to dispute the charges and obtain refunds. Well, I am one of those consumers and I filed a claim with the *** this morning.

  Astound Broadband powered by RCN

  Date: 08/31/2023

  Hello, *******! Thank you for sharing your recent experience with Astound Broadband. I understand you have some equipment-related billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for the time you spent with the Astound service family. -******

• Review fromDavid R

  Date: 08/29/2023

  I am a long time internet/email customer of **********************/******************** with my own web server and domain. I have found it necessary to write a Review (like this) to get the appropriate level of attention to problems requiring an Internet engineer - in particular, first and second level **************** are no help for problems with the *** service. As an ISP, RCN/Astound should have SOMEONE available to fix entries in their *** database; I am hoping the Ombudsman who responds to this Review can help me reach such a person.The particulars are that ************ now rejects all email from my domain to addresses in gmail.com. This is a new development, resulting from a new initiative to reduce spam to gmail readers by requiring SPF or DKIM certification of the sending domain. It is a new ****** policy, but it IS NOT ******'s problem; it is RCN/Astound's problem and they are responsible for adding SPF records for all domains (like mine) for which they host the *** and MX records. I repeat: this is RCN/Astound's problem, so please get me in touch with an Internet engineer who can make the appropriate entries in the RCN *** database.

  Astound Broadband powered by RCN

  Date: 08/31/2023

  Hello, *****. Thank you for reaching out to Astound Broadband. We want to make sure that you're enjoying all aspects of your service. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please include your full address, a link to or screenshot of your review, as well as any other information that you think may be important. Thank you for being a part of the Astound service family. -******

• Review fromRowan C

  Date: 08/26/2023

  I canceled my internet with Astound in October because I was moving to a new apartment that had a different internet provider. Astound charged me for the month of December, provided me with no notice that the charge was even on my account, and then sent the debt to collections 9 months later. My only notice that this even happened was an alert from a credit union that my credit score had tanked. Avoid. Avoid. Avoid.

  Astound Broadband powered by RCN

  Date: 08/30/2023

  Hello, *****. Thank you for sharing your recent experience with Astound Broadband. Although we are sad to hear you are no longer a member of our service family. I'd be glad to look into your billing concerns for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for the time you spent with the Astound service family. -******

• Review fromMolly S

  Date: 08/15/2023

  We were wow customers and kept astound when they acquired wow. Our service keeps getting worse and worse while the cost goes up. Their website doesn't even have a place to report an internet outage. Horrible company if I could rate it negative stars I would.

  Astound Broadband powered by RCN

  Date: 08/16/2023

  Hello, *****! Thank you for reaching out to Astound Broadband. Our goal is to offer competitively-priced, stable service and exceptional customer care. I'd be glad to review your account and assist you with your billing and technical concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******

• Review fromJack T

  Date: 08/11/2023

  I wish I could give zero stars. I pay for 1 gig but have never had more than.5 gig. Now the whole system goes down regularly and they cant say if they will get it fixed in an hour,day , week or month. **************** is horrible. Wait times by phone or chat suggests a 2 to 4 minute wait but always takes at least 15 minutes. When you finally reach someone they cant give you any information about the outage or when service will be restored. Absolutely terrible.

  Astound Broadband powered by RCN

  Date: 08/12/2023

  Hello ****. Thank you for reaching out to Astound Broadband. We strive to ensure that our customers have access to fast, reliable service along with exceptional customer care. I would be happy to review your account and determine the best way to resolve your connection issues. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******

• Review fromKrystal R

  Date: 08/03/2023

  Terrible business!I started an account for ******************** service and was told I would receive one month free with the current promotion. I called when my first bill was $84, and the customer service rep told me to disregard the first bill. She said I would not be charged and the autopayment date would be updated to the end of the next month. When I was billed anyway, I called back, and the next rep told me I was given the wrong information, that the "free month" could be any month. Cool...I was told I wouldn't be billed, so I asked if they could reverse the charge or credit me for being lied to essentially. They said they couldn't do anything, so I called my bank and explained the situation. They did a chargeback. Then I got a new bill with late charges. I called again to cancel service, and this person wanted to explain the "free month" to me - again, missing the entire point. I was told I would not be billed, and then I was. She told me a supervisor would review the calls and get back to me by phone. That never happened. I returned my equipment within a couple of days and got a bill for over $400 for equipment that was in transit back to them...I can't believe this company continues to do business. I have a bill due by the end of this month for 30 days of terrible internet service ($84), and this has been a huge waste of my time on the phone because this company refuses to offer any help by any means other than calling. STAY AWAY FROM THIS COMPANY AT ALL COSTS.

  Astound Broadband powered by RCN

  Date: 08/04/2023

  Hi, *******. Thank you for sharing your recent experience with Astound Broadband. It's one of our goals to provide stellar customer service. I'm sad to hear that you chose to disconnect service, as I would have loved the opportunity to personally review your account, discuss your needs, and make sure your concerns were fully resolved. I would be glad to review your account and look into your equipment-related billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for the time you spent with the Astound service family. -******

• Review fromRima P

  Date: 07/21/2023

  I would give Astound zero stars if I could. I ended my contract with RCN as I was ************ and my new home location did not support RCN's service. I returned the equipment that was given to me (modem/router). In Astound's records, they had listed that a TiVO device was also leased to me. I had never received (or used) a TiVO device. Since I did not return the TiVO Device (since you can't return what you never had), I was charged a fee. I called to dispute the fee and I was told that someone from RCN would reach out in 2-3 days either by phone or email to discuss the outcome of my dispute. I did not hear anything for almost two weeks. At that time, I received a collections notice from a third party collector. When I called RCN, they did not look into whether the device - I was allegedly leased - was even utilized. Do not use RCN - their record-keeping is flawed and they will - mid-dispute - make a collections claim. I paid the amount just to put the whole ordeal behind me, but awful, awful business practices.

  Astound Broadband powered by RCN

  Date: 07/22/2023

  Hello, ****. Thank you for sharing your recent experience with Astound Broadband. I understand you have some equipment-related concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for the time you spent with the Astound service family. -******

• Review fromJustin s.

  Date: 07/17/2023

  Worst internet ********** can waste. this is the worst internet service I have ever had it constantly cuts out and when it does you can be sure you will never get someone on the phone, the customer service line will not allow you to talk to someone while the internet is out and it will just hang up on you. go somewhere else, and if the place you live only offers this company RUN!!

  Astound Broadband powered by RCN

  Date: 07/26/2023

  Hello, ******! Thank you for reaching out to Astound Broadband. Our goals are to offer affordable, reliable service and excellent customer care. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******

• Review fromKYLE H

  Date: 07/12/2023

  Had them for years now and i pay for faster speeds and I get massive lag spikes throughout the week and frankly it's terrible. I had **** mbps today and it's laughable. It happens regularly and it shouldn't because i live in ******. It's not like i'm in a hard to service area or something. Would not recommend. I can't switch because ******* isn't in my area and ******* is contractual.

  Astound Broadband powered by RCN

  Date: 07/14/2023

  Hello, ****. Thank you for sharing your recent experience with Astound Broadband. We know our customers want fast, stable service. I'd be glad to review your account and determine the best way to resolve your connection issues. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******

• Review fromKyle N.

  Date: 06/27/2023

  Would not help me after I signed a contract under false pretenses, instead saying that I need to get in touch with the sales rep myself to fix it, even though he is not responding.I initially asked the sales rep if the *** fee, which was left blank on the contract, was included in the monthly price he quoted me or if it would be sepatate. He said (in text) "Yes. I include it in all my pricing that's just the sales sheet", I therefore signed the contract.He was either uninformed or lying to make the sale, because on my bill that fee is in addition to the quoted monthly price. I called customer service to try to reduce my bill to the amount that I signed on to pay, and they said they would not credit me and I have to work with the sales rep directly (who is not responding to me) even though it is their employee. They said they can't see on their end who the rep was and they did not even ask me his name. Astound must not care if its salespeople lie to make a sale.

  Astound Broadband powered by RCN

  Date: 06/29/2023

  Hi, ****! Thank you for sharing your recent experience with Astound Broadband. I'm disappointed to hear that you're not totally satisfied thus far. I'd be glad to look into your billing concerns! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******