Business Profile
Internet Services
Astound Broadband powered by RCNHeadquarters
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Reviews
This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 215 Customer Reviews
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Review fromBrett W
Date: 10/17/2023
Astound has some of the worst customer service I have ever experienced. No one cars about the customer. All I get is incompetence, arrogance and rudeness. I really feel like the customer service people are trying to be bad at customer service. Do NOT do business with this awful company.Astound Broadband powered by RCN
Date: 10/18/2023
Hello, *****! Thank you for sharing your recent experience with Astound Broadband. Providing stellar customer care is one of our goals, and I'm disappointed to hear of your recent experience. We want to make sure that any questions or concerns you have are resolved. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromGerald R
Date: 10/15/2023
Before and at install was told that after paying the first month would get 6 months free (pay one month and next free). Paid 1st month, now getting billed for second month. Should be free every other month for six months. Installer is working to correct this so I do not have to take further action.Astound Broadband powered by RCN
Date: 10/25/2023
Hello, ******. Thank you for sharing your recent experience with Astound Broadband, and welcome to our service family! I understand you have some billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so we can review your account together. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for becoming a valued Astound customer! -******Review fromSarah D
Date: 10/07/2023
Service is unreliable, customer service is awful. Do not recommend.Astound Broadband powered by RCN
Date: 10/10/2023
Hello, *****. Thank you for sharing your recent experience with Astound Broadband. It's important to us that our customers have fast, stable service to enjoy at all times along with customer exceptional customer care. I'd be glad to take a closer look at your connection. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromRob F
Date: 09/27/2023
They are terrible. They do not honor their offers, their service is spotty and their customer service is terrible.Astound Broadband powered by RCN
Date: 09/29/2023
Hello, ***. Thank you for reaching out to Astound Broadband. Our goal is to offer competitively-priced, stable service, and stellar customer care. We'd be glad to review your account to make sure that your concerns get fully resolved. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being part of the Astound service family. -******Review fromNi C
Date: 09/27/2023
Absolutely horrible service. From day one. First it took 4 times for them to try and install, one which they never showed up for. Said they needed to fix the outside tap 3 times which never was fixed. My Tv would constantly buffer and Id watched the loading ring forever. My bill was supposed to be $185, but turned into $230. Was supposed to receive a $200 gift card never got. Was suppose to have bill looked at and never was. I have about 30 emails back and forth with my representative whose response was always let me look into it and get back to you. Needless to say he never got back to me until weeks later when I would email again ****** get first issue resolved and complain about another. Not once in the almost 3 months I had astound did he offer to send a tech or a manager call me until I said I was canceling. Well by then it was too late. I told them I wanted a refund for all the headaches and the lack of service. I think I watched more of my tv loading than actual shows. Do not get this service.Astound Broadband powered by RCN
Date: 09/29/2023
Hello, Ni! Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromPhil C
Date: 09/21/2023
One of the worst customer service interfaces in the business. Multiple menus and it is virtually impossible to reach a real person when you have an issue that is not addressed by the pre-set options. (Why call otherwise?). They don't even have an link on the website to ask a question or leave a customer service comment. Avoid if you can. I would, but where I live there is no alternative....Astound Broadband powered by RCN
Date: 09/22/2023
Hello, ****. Thank you for reaching out to Astound Broadband. We strive to deliver excellent customer care at all times. We offer 24/7 support at **************. We also offer support via online chat on our website, and on our ******* and ******** pages. You're also welcome to reach out to me via email at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromAdrian G
Date: 09/16/2023
This is my second review with them. They advertise $19 monthly internet charges in my building for new tenant bats while theyre charging the rest a whooping 3+times more per month for less broadband speed. Every timeI call, asking and addressing this issue, I am being told that they have no offers at the moment. Besides, their customer service is very mundane and indifferent. Very dissatisfied.Astound Broadband powered by RCN
Date: 09/19/2023
Hello, ******. Thank you for reviewing your recent experience with Astound Broadband. We strive to provide competitively-priced reliable service, and excellent customer care. I would be happy to review your account and make sure that you are getting the best value possible. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being part of the Astound service family. -******Review fromTroy W
Date: 09/14/2023
Astound internet service is good , the customer support not so much. Website is very basic does not offer much to manage the account, compared to comcast.The billing practice is less than truthful The on-hold customer service message makes me want to vomitAstound Broadband powered by RCN
Date: 09/19/2023
Hello, ****. Thank you for sharing your recent experience with Astound Broadband. We're glad that you enjoy your internet connection with **. Providing stellar customer care and convenient, accurate billing are two of our goals, and we want to make sure you're fully satisfied. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address, more specific details about your concerns, as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromHD J
Date: 09/14/2023
I was recently forced to switch out my cable boxes for this Bluetooth system. That is garbage! The voice doesn't match up with the picture that has about a four second delay. I was forced into basic until I complained to the office. I will say they did offer me promotions and a upgrade. The service is still horrible. This is the worst I've seen from them. When I was at the office there were other people were other customers i spoke to that had similar complaints. The service is just tivo that is again horrible. I will be leaving this company very soonAstound Broadband powered by RCN
Date: 09/19/2023
Hello, ************ you for sharing your recent experience with Astound Broadband. Providing reliable, enjoyable service is of the highest importance to us, and we'd certainly hate to lose you as a customer! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a part of the Astound service family! -******Review fromAnna C
Date: 09/13/2023
This is the worst service that I have ever come upon all day long you watch the circle go round, and round, round and round terrible every single day they should not be in business. Im gonna go with another service. Im gonna check around cant handle it. no more life is stressing out enough without having a TV to stress you out. This is ridiculous. Never seen nothing like it and many many complaints.Astound Broadband powered by RCN
Date: 09/19/2023
Hello, ****! Thank you for reaching out to Astound Broadband. We'd hate to lose you as a customer and want to make sure that you're enjoying your cable service. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******
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