Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Educational Testing Service (ETS) has 5 locations, listed below.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

Review Details

• Review fromGiuseppe S

  Date: 11/13/2023

  THERE SHOULD BE A ZERO STARS FOR THIS KIND OF STUFF.My wife registered to take an obligatory praxis test required by her college. She paid $150 and was ready to take the exam at 12PM on Sunday, Nov 12. Well, to her surprise there is no exam available to take. Go figure that the 'geniuses' in ***** scheduled the exam at 12AM. Of course, there was no warning, nor a follow-** email in the 3-4 weeks that she had to wait to take the exam. So, she tried to explain that she was sure to have clicked on 12PM and did not check the confirmation for AM PM as it makes no sense to have an exam at 12AM(she thought the AM was just a fluke or typo on their part)Of course, they won't refund nor reschedule as this is just business for them.It is disgusting and unprofessional. I am appalled to think that any college wants to do business with them.WHERE IS THE REGULATION AGENCY!!!.. seems like they keep doing this garbage and no one is doing anything about it.!!!!

• Review fromAndre J

  Date: 11/03/2023

  ETS should not be allowed to operate a business in this country. After accepting your payment for a scheduled exam, the proctors who manage your exam from out of the country will disconnect your connection on the test date and file a ******* report that doesn't allow you to receive a full refund. I had the displeasure of speaking with *******************: ID # ***** - all the way in *****, and he could not explain to me why I wasn't able to receive a refund. He was able to get a copy of my ******* report, but was unable to send a copy of the report unless I requested it via email - which is redundant. When I requested to speak with his superior, ************* refused to transfer me or refund my money. He also refused to give me the contact information for the corporate office. I would never recommend that anyone use this service, especially if they are trying to get into grad school. This service was a waste of time and money, and I regret doing business with them. I feel like they were able to legally take $220 from me, and not return the service that was paid for.

• Review fromZachary T

  Date: 10/25/2023

  I feel as though I have been scammed. I attempted to take this test at home had technical difficulties AFTER I used their software to verify my computer met their requirements. Day of my test I was told to download and install an application, that wasn't in the compatibility check, that would not work with my computer. As a result, I was not able to take the exam. I asked for a credit for the cost of the exam, and for the two week retake hold on my account to be removed. I was told that would take 3-5 business days. I follow up on the 6th day. I was told in 48 hours it would take place. I call back in 3 days to be told they will finally give me my credit and remove the hold on my account and it will show up in 24 hours. I call back in 2 more days asking about my credit for the cost of the test and am told they need to elevate the matter and that will take 3-5 business days. Now I will not be able to take the exam in time to apply to schools I had hoped for. I really wish I looked into this company prior to signing up to take their test. No wonder so many schools are moving away from the GRE.

• Review fromSiamely R

  Date: 10/24/2023

  Wish i could give them 0 star. Worst customer ********************** ever. They closed my test when they were getting ready to start the test. I saw when the person helping accidentally or intentionally click the exit & exit me from the program. I tried to reconnect and call & nothing. The following business day i call & they told me that i closed the test, then they told me that my computer was the problem. But how they closed it on me without telling me there was a problem after I paid to take the test. They refused to give me a credit to take the *********** also refuse to look into the video. I was being screen recorded when that happen, they can easily see that they made a mistake & closed the test on me. After multiples calls & emails they keep giving me different explanation and keep blaming my computer when it was not the first time that i was taking a test using that computer & how there was a problem with my computer and they wouldnt tell me anything after i spend ************ to take the test. Also their customer ********************** are from over seas is super hard to understand ************ is always a loud background noise and they never know what to do and according to them they cant transfer the call. Worst site to take a test all the institutions should look into this scammers that are taking our money. I checked only and multiple people have had the same issue as me. They close the test on them and then they blame us and tell us that is our fault and when we call they are very rude they even told me that I had mental problems for asking for the recording of my screen when they closed the test.

• Review fromChris T

  Date: 10/19/2023

  The ETS website is poorly designed, keeping the registrant in a perpetual loop. If you are able to the point of registering--and that's not a guarantee--it will give you an error message or take you back to the beginning. Trying to speak to a live person is impossible, and the automated help system is not helpful. I've never experienced a more frustrating, incompetent website--which is sad for a site that is supposed to assess professionals in many fields.

• Review fromOkima B

  Date: 10/14/2023

  How is ETS allowed to not offer full refunds or at minimum credit? There does not exist any accountability for their errors or the ways they do business. I am not able to find another organization to go to. How is it that states and districts support them when they are ripping off consumers. I have paid over $500 for two exams, why is ETS so greedy and allowed to conduct business as a monopolistic organization

• Review fromDesert R

  Date: 10/13/2023

  Refused to return exam fee when ******* messed up online test. Fortunately, most Colleges are dropping the GRE as a requirement. My son had each grad school waive their GRE requirement. Each school said they are considering a former withdrawal of the GRE requirement.

• Review fromSpencer B

  Date: 10/11/2023

  I would give this company zero stars if I could. Terrible customer **********************. Terrible feedback whenever they finally do reply 12 business days later. I am done being scammed by this company. I dont want to go into a career that deals with keeping in contact with this company. Bye.

• Review fromNatalia V

  Date: 10/09/2023

  My scores were placed on hold yesterday. I called ETS and they explained that the review might take up to 4 weeks. I was very upset, spoke with them about my situation and that I really need my results by next week. They told me to wait for the email..and guess what?! A couple hours later I received the email with my scores! Unfortunately I didnt receive scores I needed and I have to take the test agin but I felt like ETS listened to me and they really tried to help. This was a very positive experience, thank you guys so much!

• Review frommichael s

  Date: 10/05/2023

  I tried to take the at home version of their GRE general test but was not provided the service. Their software (or proctoru) software wrongfully claimed my computer was using ****%. This result in me not being able to even begin the test. I confirmed with activity monitor on my Mac that my computer was not using that much ram in fact it was only using 20% as the lockdown browser was the only thing open on my computer.I thought this would be no big deal and I could reschedule my test and maybe take it in person to avoid this problem completely. Instead they denied my ability to get any type of reschedule or refund and therefore left me with the $220 bill for a service I didn't get.After contacting customer ********************** for weeks I have made no progress. This company has treated me completely unfairly. They continue to push that this is my fault even though I have provided them with proof of otherwise. The proof is shown in the screen recording they take of my computer during the testing session