Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

Review Details

• Review fromRodrigo M

  Date: 09/29/2023

  WHY DOES ETS/TOEFL THINK THEY HAVE THE RIGHT TO KEEP OUR MONEY FOR A SERVICE THEY DIDNT PROVIDE? I had a TOEFL Home Edition Test scheduled for September 12th. At 9:40 exactly, I was there in front of my computer, ready to take the test. I downloaded and installed the required ProctorU Guardian Browser and contacted their support representatives, who were unable to make the test platform work, even after I allowed to remote into my computer. Then, I didnt take the test scheduled and they are refusing to reschedule it to me or providing a refund. They say I need to make another payment of $286,39! HOW COULD THEY HAVE THE RIGHT TO KEEP A MONEY FOR A SERVICE THEY DIDNT PROVIDE?

• Review fromZewei L

  Date: 09/24/2023

  My name is ....., my ID is .....,email is .........and I made an appointment for the ***** exam on September 4th . Unfortunately, I accidentally fell while playing basketball yesterday, causing my right thumb to fracture. I am currently undergoing treatment in the hospital and cannot attend exam. The refund terms state that external factors such as injuries can be applied for a refund.Therefore, I would like to apply for a refund and hope to receive permission. I sent email but they did not reply to me, which is disrespectful to consumers.I hope they can provide me with an explanation as soon as possible and provide me with a refund.Here is my exam appointment time and appointment number Test Date and Time: Sep 04, 2023-04:20 AM (CT)

• Review fromDenise D

  Date: 09/12/2023

  The ppl who ETS hire to ******* the online exam really ****. Their system is messed up. One of the ******* told me my system keeps freezing in all reality it was her's. I triple checked my system leading up to the exam and checked again before I started the test. I even had my E-thernet cord connected to my router to make sure I didn't lose any signal. They wanted me to look for a different computer to take my exam at 10pm at night because simething was wrong with it. I finally was able to take it after trying to get another ******* to check my system and then her system stopped and transferred me to someone else. It was pure h*** for me, I failed by 27 points and have to wait 30 days to retake, smh.

• Review fromNeflor G

  Date: 08/18/2023

  Still didnt get my refund their ets app had errors and still wasnt able to help me until now after so many emails.

• Review fromFrustrated T

  Date: 08/10/2023

  Like everyone said in the other reviews, they have a terrible system that keeps failing and dont take responsibility for that. I went through such a big distress while taking my Toefl at home, spent over an hour with their technical support and he concluded there was nothing he could do, that Id need to contact ets to reschedule it. It turns out that they take 5 days to receive the technical report and you cant reschedule it in the meantime. And after all they dont want to refund or reschedule it anyways. I paid for a new test and disputed the previous one with my credit card company and guess what, now they wont send my score until I pay them again, with additional $30 for chargeback. Their customer support couldnt care less. Theyre in such a position where they can do whatever they want because they have total monopoly of this testing business. If your university accepts IELTS, dont hesitate taking that instead.

• Review fromMicaela d

  Date: 08/07/2023

  The circumstances surrounding my TOEFL exam were highly unfair due to multiple irregularities, including misleading information, lack of breaks, and ******* interference that significantly impacted my speaking performance. A retest is necessary to rectify this unjust situation, jeopardizing my applications and educational opportunities.During the exam, I encountered several issues that compromised the assessment's fairness. The test center provided incorrect information about a mandatory break, but no break was provided. This misinformation misled me and disrupted my focus, causing unnecessary stress.Furthermore, when I requested to use the restroom before speaking, the male ******* followed me into the women's bathroom - violating my rights as an examinee. This intrusion created an uncomfortable, rushed experience that disrupted my concentration during the exam.The ******** gave me misleading advice to report my scores despite missing almost the entire speaking section due to their errors. This undermined the accuracy of my results and cast doubt on the testing process's fairness.ETS's dismissive, automated responses failed to adequately address these issues - indicating a lack of understanding of the $300 cost and impact of TOEFL scores on applications.The combined impact of these circumstances resulted in an incomplete assessment that will unjustly influence my applications. These circumstances violated ETS policy and undermined the trust I once placed in the testing process.Therefore, I respectfully but urgently request a retest at no cost to rectify this unjust situation and demonstrate ETS's commitment to fairness and integrity. Improved ******* training is also needed to prevent others from facing similar unfair circumstances.I hope ETS will thoroughly evaluate my case and determine an appropriate remedy that restores faith in their assessments' reliability and fairness.

• Review fromKaylee P

  Date: 08/02/2023

  I am writing to bring to your attention a deeply frustrating and concerning issue I encountered during my recent at-home exam administered by ETS. Unfortunately, due to a system error that occurred during the exam, my test session was forcibly terminated by the proctorU, causing significant distress and potentially delaying my graduate school application.On 2 Aug 2023 @1630 CDT, I checked in with the ******* for my at-home GRE exam. However, there were some technical issues in the beginning that the ******* had to restart my computer. Afterward, the ******* did security screening on the testing environment and my laptop. Then the ******* went to the computer setting to change whatever they required for the exam. The whole technical issue, in the beginning, led to a delayed start after 5:30 pm. Everything was checked and verified before the ******* signed me in for the exam on the ETS browser. My exam was paused in the second section as the ******* was disconnected to the camera.During the prolonged technical issue, I attempted to get updates by connecting to the live chat box on the ProctorU browser twice. To my dismay, I finally received a notification from **** stating that my exam had been terminated. When I inquired about the reason for the termination, he informed me to contact ETS for further information. Upon reaching out to ETS as instructed by ****, the representative could not give me any further information and ETS needs to investigate my case for 3-5 business days. I want to emphasize that this unexpected termination was beyond my control and not due to any actions or negligence on my part. I had invested considerable time, effort, and financial resources into preparing for this examination, and this whole system failure incident caused serious concerns about the reliability and validity of the entire testing process.

• Review fromMatt P

  Date: 07/20/2023

  Horrible experience. ******* changed halfway through the Praxis test and recertified my information which is a lengthy process, while the timer was still counting down so I couldn't finish the test and ended up failing. Very nasty and unaccommodating on the phone. The " Test Taker Advocate" was condescending and sarcastic. Might as well hang up if you are put on the line with ******.

• Review fromRamat S

  Date: 07/18/2023

  I will not even give one star,Please If you have to do a Toefl don't go to that ETS online, they are terrible, they just want your money. after that they don't care much. I had a online ets exam but didn't work ell, I send them this email:R S @ 07/18/2023 03:31 PM:Good Afternoon Dear Mr/Mrs I am writing to you in regard to the Toefl exam that I took on July 4th this month. ETS ID:***Name: R S I was supposed to take the exam at ***** iBT TEST APPOINTMENT Test Product: ***** iBT Test Test Date and Time: Jul 04, 2023 - 07:10 PM (ET - Eastern Time - *******/********)Test Center: Home Edition Appointment Number: #***so I registered at 6pm but was able to start only at 8pm. In the middle of the exam, during the listening part, everything went blank, 15min later, the technician got back to me and told me that I have to start over!! I told him that I am not able to do so and we ended up the exam. I just need a refund, that is unacceptable.and this is their response:****************** @ 07/18/2023 04:55 PM:Dear R s,We are writing concerning the at-home ***** iBT examination that you were scheduled to take on July 4, 2023.These technical difficulties caused your examination to stop during the Listening section. Our records indicate that you could not complete your examination due to limited RAM usage with the computer you attempted to test with.Unfortunately, we are unable to comply with your request to provide you with a free makeup test. While ETS can provide candidates with equipment requirements and the tools to ensure that their equipment and network meet the necessary prerequisites, each candidate is ultimately responsible for ensuring that the equipment they plan to test with meets the required technical specifications listed on the ***** website. , candidates who do not meet these requirements will not be able to test, and they will not receive a refund or a free reschedule.Educational Testing Service (ETS)***** Test Taker **************

• Review fromjoe f

  Date: 07/12/2023

  I was scheduled to take the Praxis for my teachers license. First off, I missed the test because it was scheduled for 12:10 am which I mixed up for 12:10 pm. My fault, I own that, but I was not given any sort of notice that I was late, or that my test was starting soon. I understand it was my mixup, but if a ******* is sitting there waiting for me for an extended time and has my contact info, I should've received some notification. Also, why was midnight even an option? I called ETS when I realized the mistake and they said I had to repay the full $170 for the test because I was a no-show... How unethical can a company be to charge people for a product that they didn't even use. I asked if I could just use it as a credit for me to reschedule the test. NOPE. Not only did they not let reschedule online, but I had to call several times to get ahold of a live agent to reschedule. They said they couldn't reschedule because they hadn't received my scores yet. The live agent then read me word for word the email they sent saying I missed the test and have to call in and reschedule. Comically, I laughed because that is exactly what I was doing. They told me to call back the next day to see if the scores came in. I called the next day, nope. Then the next day after that, nope. Finally after almost a week, they said I can reschedule, but the billing department has to do it and they don't open until 11 am, so they will call me back. Do you think they called me back? no. I had to recall them the next day and finally reschedule. Horrible user experience. Prospecting teachers should not have to deal with this, let alone pay astronomical fees for these tests that they try and uncharge you the whole time to buy one set of practice questions....