Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Educational Testing Service (ETS) has 5 locations, listed below.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

Review Details

• Review fromWolfgang O

  Date: 05/05/2025

  3 hours on the phone, the system is apparently down, can not take payments. Really? Why is that not posted on the website; since the system was down for the last 36 hours? Help desk is farmed out to people that speak with such a heavy accent, i have trouble understanding. The chatbot they use has not been set up correctly. This company is bad and someone needs to provide an alternative to this abject failure of a test engine for thousands of people.

• Review fromElise A

  Date: 05/01/2025

  Worse, Educational Testing Service, for anyone with accommodations. The online ******* company they use, ProctorU, comprises individuals from another country. They do not follow the guidelines for accommodations, give mixed information, and terminate test takers. Then, when you complain to ETS about accommodations or ETS, they do not solve the incident quickly. It is all recorded, there should not be a delay. By far the worst company to take our national exams through. We need people (proctors) in the ***, not overseas who do not speak English well.

• Review fromDonna S

  Date: 04/30/2025

  I did not want to leave not even 1 star for this company, but was forced to, so I could submit this review. Most teachers are required to take their exams for certification and they take advantage of the fact. Companies who accept your money without providing the service you paid for is, in my opinion, a predatory company. If you make ANY mistake or miss something in the directions, they will not reschedule your test, nor refund your money. Their tests are usually not helpful, but they are a hoop you must jump through to get certified. It is my hope that another company who actually cares about their customers will compete along side them in the future, so they will no longer have a monopoly. I will no longer pursue anymore certifications in education because of this company.

• Review fromDiana S

  Date: 04/11/2025

  Terrible proctors for at home test. Pre-exam check took 20 minutes (which included a 3-5 minute conversation with the ******* about what ear plugs are). Took over a month to get my scores for a multiple choice only exam. The day scores were supposed to be reported, I did not receive an email alert. When scores were posted, it didn't say whether I passed or not. Scores were not sent to my university. Scores are reported on a Friday after business hours, which means if you have any issues, you have to wait through the weekend to contact the company. The chat box is terrible. The chat box guided me through a series of prompts that ultimately concluded in me sending an email with limited character space. I can send an email without help from a chat box!!

• Review fromCarletha S

  Date: 04/11/2025

  Apparently I am not the first ****** to be scammed by ETS. They encourage people to take their at home tests and promote these as 24/7 7 days a week availability. I ran through the systems test with a ******* and she cleared me to take the test. There were no programs running on my computer and their system check confirmed it. As soon as she unlocked the test and before the test even began it closed and I received a message saying security reasons led to the closure of my test. The ******* was even confused and said she did not detect any problems. I contacted the security department and spoke to two different people as the ******* instructed to be told the test closed because their system detected a program running in the background. They could not tell me what program was allegedly running, though. They were elusive with their wording and told me I can pay another $228 to take the test again, though. They refuse regunds even though their system checks are at fault. ****!

• Review fromMichael P

  Date: 04/10/2025

  I have been kicked off my test twice. Two times in a row I have not been able to complete my writing exam. I made near-perfect scores on my math and reading tests, but they will not let me finish the writing exam. They will not give me a reason why. The proctors are rude and support is nonexistent. How are these people still in business? I have 240$ on these tests and I am yet to fully complete one.

• Review fromAshley P

  Date: 04/07/2025

  On Friday I was scheduled to take the Teaching Reading: Elementary (5205) and the **** Grades K-6 (5622). I took my reading test that morning without a hitch. I was told I will know the results in 5 to 7 days. I started my pedagogy test at 2 oclock but at 2:33 everything shut down without warning or any sort of communication from the *******. The camera was also no longer "recording", so I had no communication with my *******. Everything just shut down. I was beyond frustrated because I was in the middle of the multiple-choice questions, and I was about halfway through. They could not give me any explanation for why the test was shut down and said they wouldn't be able to tell me for 24 hours. The customer ********************** said they cannot contact the proctors for information. I was frustrated and disappointed because it was the last "big thing" before licensing. Theres no reason on my end that it shouldve been shut down. I called this morning (Saturday) and they didn't give me any further information as promised. They said the investigation team needs to investigate it. Although they told me they would be open and would be able to give me answers today, that was not the case. I will have to wait until Monday for the investigation team to look into it. They will then email me in 5-7 days. At that point I may have to wait another 28 days to take the test. The lack of communication between departments of ETS/praxis is disheartening and frustrating to those of us taking the tests. As I dug a little deeper, this "test terminating" mid testing has happened to many other people. If I was doing something wrong, I would understand, but I wasn't. I had successfully taken a test three hours prior in the same room without any issues. I tested at home for my content area tests and it was great. However, the headache of the testing yesterday proved that testing at a site is likely a better option.

• Review fromGracie P

  Date: 04/03/2025

  I took the GRE with them because it was the only option. They made an error with my test and are requesting I pay more money for it to be solved. Terrible company, they only care about scamming people out of their money. There needs to be another testing service created to replace these scammers.

• Review fromShawn R

  Date: 04/01/2025

  ETS Praxis took my $130 for a content area test and then didn't even let metake the test! Scammers!

• Review fromTraci R

  Date: 03/31/2025

  This place is a joke!! I have been trying to get in touch with the CEO . No response whatsoever! Very unprofessional!! How do they get by with not refunding money when it WAS THEIR SYSTEM THAT SCREWED UP?!?!